ASURION Floorcare Plan Review: Conditional Buy (7.8/10)
A recurring pattern emerged: people don’t buy the ASURION Floorcare Extended Protection Plan because they love buying protection plans—they buy it because robot vacuums and cordless floorcare devices keep dying right after the manufacturer warranty. The data here supports that anxiety. On Reddit, one shopper framed the fear bluntly: Reddit user (username not provided) said: “I’ve heard a number of claims where robot’s fail after the 1-year warranty has just expired.” Verdict: Conditional buy — 7.8/10 (strong when claims go smoothly, risky if you expect certain parts—like batteries—to be covered in every case).
Quick Verdict
Yes/No/Conditional: Conditional — worth it if you’re comfortable with reimbursement via Amazon gift card and you read coverage exclusions carefully.
| What the data suggests | Evidence from users | Who it matters to |
|---|---|---|
| Fast refunds/reimbursements happen | A verified buyer on Amazon noted: “they reimbursed the original purchase price all within 10 days or so.” | Busy households that can’t wait weeks |
| Claims can feel “hassle free” | A verified buyer on Amazon noted: “it was hassle free… they provided the free shipping label.” | People who hate paperwork |
| Reimbursement often comes as gift card | A verified buyer on Amazon noted: “I was refunded right away with an amazon gift card.” | Anyone budgeting for a replacement |
| Some users say batteries aren’t covered | A verified buyer on Amazon noted: “your battery will die and this stupid insurance won’t cover it.” | Robot vacuum owners worried about battery fade |
| Claim systems/links can be buggy | A verified buyer on Amazon noted: “the claim process… errors out… wasted 30 minutes vs 5 mins.” | Users expecting fully online self-serve |
Claims vs Reality
Amazon’s plan pitch leans heavily on simplicity: “easy claims process… most claims approved within minutes” and “you pay nothing for repairs – parts, labor, and shipping included.” Digging deeper into user reports, that “easy” part is often true—but not universal. Multiple Amazon reviewers describe a clean, fast flow where Asurion either repairs the unit or quickly decides it’s not repairable and reimburses.
A verified buyer on Amazon described a straightforward outcome: “they couldn’t fix my covered item so they reimbursed the original purchase price all within 10 days or so.” Another verified buyer echoed the speed and communication: “they provided the free shipping label and kept us in the loop entirely… reimbursed us for the entire purchase through amazon.”
But the same “easy claims” marketing runs into friction when the web flow breaks or when a customer expects coverage for common wear items. One verified buyer on Amazon reported: “the claim process both on my phone & online errors out… so i had to call in… wasted 30 minutes vs 5 mins.” And on the coverage side, a sharp contradiction appears around batteries: while some users successfully claimed for charge failure, another user insists the exact scenario wasn’t covered.
That gap shows up in the stories. One verified buyer on Amazon said their robot vacuum battery failure led to a replacement: “after 18 months of everyday use, my robot vaccum wouldn’t hold a charge for more than 15 minutes… was able to get a replacement product. no hassles.” Yet another verified buyer on Amazon warned the opposite: “your battery will die and this stupid insurance won’t cover it.” While the plan is positioned as broad “malfunction” coverage, user experiences suggest outcomes can hinge on fine-print definitions and how the issue is categorized.
Cross-Platform Consensus
Universally Praised
When people are happy with ASURION Floorcare Extended Protection Plan, the praise tends to sound less like “great insurance product” and more like relief that the claim ended quickly and predictably. A recurring pattern emerged: the best experiences are those where Asurion either repairs the unit with minimal back-and-forth or declares it unrepairable and issues reimbursement without prolonged negotiation.
For owners of pricey robot vacuums and vacuum-mop hybrids—products that can be difficult to service locally—shipping support is a big deal. One verified buyer on Amazon described the expectation of a long repair cycle, followed by surprise: “I was prepared to be told to box and send it, and not get it back for weeks… they were refunding my money. within an hour, i had the gift card.” For a household that relies on automated cleaning (pets, kids, mobility limits), the practical impact is immediate: reimbursement can mean replacing the device quickly rather than living with a dead unit.
Another widely praised aspect is communication and shipping logistics. A verified buyer on Amazon wrote: “they provided the free shipping label and kept us in the loop entirely.” That kind of process matters most to users who don’t want to hunt down repair shops or argue with manufacturers. One reviewer explicitly compared their Asurion path to manufacturer support frustration: a verified buyer on Amazon said, “their experiences did not seem to go as smoothly as my experience with asurion.”
Finally, several user stories praise the “no hassle” feel and speedy reimbursement. A verified buyer on Amazon noted: “making a claim to asurion was quick, easy and hassle free. i was refunded right away with an amazon gift card.” For shoppers who buy floorcare devices through Amazon and are comfortable being made whole via store credit, this is the plan’s strongest real-world payoff.
- Repeated wins: “refund,” “gift card,” “within days,” “no hassles.”
- Best-fit users: Amazon-first shoppers, robot vacuum owners without local repair options, people who value speed over a detailed repair diagnosis.
Common Complaints
Digging deeper into negative experiences, the most consistent complaints fall into two buckets: (1) the claim journey can become fragmented across Amazon/Asurion/other sellers, and (2) reimbursement or coverage can differ from what the buyer expected. These aren’t small emotional gripes—people describe time-consuming escalation loops and outcomes that feel financially unfair.
One verified buyer on Amazon described a messy multi-party process: “i had to go from amazon customer service… then asurion service… woot… and spamming all email addresses i could find.” The frustration didn’t stop at complexity; the user also alleged the reimbursement was short: “i was given a gift card for less than the product purchased.” For shoppers who expect a simple “replace like-for-like” warranty, this type of story is the clearest risk signal.
The second complaint thread centers on system issues: broken links, login problems, and website glitches that force users onto phone support. A verified buyer on Amazon said: “the confirmation email… gave me a link to register the product, which didn’t work.” Another verified buyer summarized the practical cost of technical friction: “errors out… wasted 30 minutes vs 5 mins.” For users buying a plan specifically to avoid hassle during a stressful breakdown, a buggy claim portal undermines the core promise.
And then there’s battery coverage—especially relevant to robot vacuums, where gradual performance decline and battery degradation are common. One verified buyer on Amazon vented: “you pay for an extended warranty and you expect to at least have coverage on the most common malfunctioning issue… the battery.” This complaint directly intersects with the Reddit concern about “gradually decline in function” and whether that’s claimable, suggesting that for some buyers, real-world wear patterns don’t always map cleanly to what gets approved.
- Pain points: multi-step escalation, portal issues, disputes over payout amount, uncertainty around batteries/decline.
- Most affected users: people who need a specific replacement model, buyers expecting fully online claims, robot vacuum owners focused on battery longevity.
Divisive Features
The most divisive “feature” isn’t a feature at all—it’s the reimbursement mechanics and what counts as covered failure. Some customers are thrilled with Amazon gift card reimbursement because it’s fast and lets them upgrade. A verified buyer on Amazon described rolling the credit into a better model: “purchased a new, better vacuum than i had originally owned.” Another wrote that after an unrepairable verdict, “refunded my full purchase amount… time to go shopping for another robotic vacuum…”
But for other users, gift card outcomes feel limiting—especially if the payout is lower than expected or if the customer wants the same product rather than store credit. One verified buyer on Amazon said: “i wanted the same vacuum… i was told this product was unavailable. lies.” That’s a fundamental split: if your top priority is “fast money back,” many stories are positive; if your priority is “identical replacement with minimal argument,” some stories turn sour quickly.
Battery coverage is similarly polarized. One verified buyer on Amazon described battery-like failure (“wouldn’t hold a charge for more than 15 minutes”) ending in replacement. Another insisted the plan “won’t cover it” when the battery died. While officially positioned as malfunction coverage after manufacturer warranty, multiple users report conflicting battery outcomes—implying the details may depend on plan terms, product type, and how the failure is interpreted.
Trust & Reliability
Some scam concerns show up less as “this is fake” and more as “the process feels harder than it should” or “the terms changed.” One verified buyer on Amazon titled their frustration around shifting expectations: “do not recommend to anyone - terms and service have changed.” The complaint narrative focused on being bounced between channels and receiving an unsatisfying payout: “gift card for less than the product purchased.”
On the durability side, the strongest “long-term” stories in this dataset come from Amazon reviews where failures appear after 14–32 months—exactly the zone buyers fear. A verified buyer on Amazon reported a robotic vacuum “started acting up after about 14 months… gave up completely,” then described a successful claim ending in a “full purchase amount… as an amazon gift card.” Another wrote they had issues at “32 months” and still received a “full refund… via amazon gift card.” These stories reinforce why people buy the plan in the first place: it’s a hedge against late-stage breakdowns when manufacturer support is gone.
Alternatives
Only a few alternatives are explicitly named in the data, and they aren’t direct “competitor warranties” so much as alternative ways to buy protection through retailers. Reddit user (username not provided) framed a common fork in the road: “i would’ve gone through costco, but their available robot vacuums aren’t what i would like.” That suggests Costco’s path is attractive for warranty peace of mind, but product selection can push shoppers back to Amazon + Asurion.
The other practical alternative implied in reviews is skipping third-party protection and dealing with the manufacturer—something at least one reviewer viewed negatively in comparison. A verified buyer on Amazon said they read about people “trying to get their issues resolved going directly through the manufacturer” and that “their experiences did not seem to go as smoothly as my experience with asurion.” For users who dread manufacturer claim loops, Asurion becomes the “avoid the manufacturer” option—when it works.
Price & Value
Price in this dataset is tiered by the covered product’s cost, with Amazon listings spanning brackets like “($80 - $89.99),” “($350 - $399.99),” and “($1000 - $1249.99).” The value story in user feedback is tied less to the plan’s sticker price and more to whether it converts a dead device into a rapid reimbursement.
Several reviewers explicitly frame it as a “peace of mind” purchase or a cost-effective hedge. A verified buyer on Amazon called it “an extremely small cost,” adding: “this was a breeze and i sure am glad i decided to get the insurance.” Another said plainly: “the extended warranty is absolutely worth it!” For high-use households—daily robot vacuum cycles, pets, heavy debris—these stories suggest the plan pays off when the device fails within the coverage term and the claim is approved.
However, the value proposition collapses for users who hit exclusions or don’t get the replacement outcome they expected. The battery complaint is especially relevant to robot vacuums, where performance degradation is common: one verified buyer on Amazon argued that paying for coverage but being told “the battery” isn’t covered makes it “a waste of money.” If your main fear is battery fade rather than total failure, the community’s own questions and complaints suggest you should read the plan guide carefully before assuming that decline equals a valid claim.
FAQ
Q: Does the ASURION Floorcare Extended Protection Plan reimburse you if it can’t be repaired?
A: Yes, multiple Amazon reviewers describe getting reimbursed via an Amazon gift card when repair wasn’t possible. A verified buyer on Amazon noted: “they reimbursed the original purchase price,” and another wrote: “refunded my full purchase amount… as an amazon gift card.”
Q: How fast is the claims process in real life?
A: Often fast, but not always. A verified buyer on Amazon said reimbursement happened “all within 10 days or so,” and another reported a gift card “within an hour.” Still, one reviewer reported the online flow “errors out” and required calling in, adding “wasted 30 minutes vs 5 mins.”
Q: Does it cover robot vacuum battery problems?
A: User reports conflict. A verified buyer on Amazon said their robot vacuum “wouldn’t hold a charge… more than 15 minutes” and they “was able to get a replacement.” Another verified buyer warned: “your battery will die and this stupid insurance won’t cover it.” Outcomes appear inconsistent.
Q: Is it usable in Canada for robot vacuums bought on Amazon Canada?
A: The dataset includes a Reddit thread asking exactly that, but it doesn’t include confirmed Canadian claim outcomes. Reddit user (username not provided) asked: “for any canadians who have used asurion… how did you find their service to be?” The thread content here doesn’t provide a definitive answer.
Q: Do you always get the same product back or a replacement?
A: Not necessarily. Many reviewers describe refunds rather than like-for-like swaps. A verified buyer on Amazon said they received “a gift card for a new vacuum.” Another user was unhappy because they “wanted the same vacuum” but claimed they were told it was unavailable and got a gift card instead.
Final Verdict
Buy the ASURION Floorcare Extended Protection Plan if you’re protecting a pricey robot vacuum or vacuum-mop, you want a backstop for the post–manufacturer-warranty failure window, and you’re fine with reimbursement via Amazon credit—because multiple verified buyers describe outcomes like “no hassles” and “refunded right away with an amazon gift card.”
Avoid it if your main worry is gradual battery decline and you’re assuming automatic coverage, because user reports directly contradict each other—one says charge failure got covered, another says “battery… won’t cover it.”
Pro tip from the community: Reddit user (username not provided) raised the key question before buying—what happens when performance “gradually decline[s] in function” rather than fully failing—so treat the plan guide as required reading before you check out.
