ASURION Floorcare Plan Review: Conditional Buy (7.6/10)
“This is bull… your battery will die and this stupid insurance won’t cover it.” That single Amazon review captures the core tension around the ASURION Floorcare Extended Protection Plan: when claims go smoothly, people sound relieved; when an exclusion applies, they feel blindsided. Verdict: Conditional buy — 7.6/10.
Quick Verdict
ASURION Floorcare Extended Protection Plan: Conditional — worth it for higher-priced vacuums/robot vacs if you accept that payouts may come as an Amazon gift card and some failures (especially “battery” cases) may be disputed.
| What user feedback emphasizes | Evidence (platform) | Who it matters to |
|---|---|---|
| Fast claim approvals and simple process | “in about 5 minutes i was approved” (Amazon) | Busy households, non-technical owners |
| Refunds often come as Amazon gift cards | “refunded right away with an amazon gift card” (Amazon) | Amazon-heavy shoppers |
| Shipping label + mail-in is common | “received a prepaid shipping label” (Amazon/Fakespot excerpts) | People without local repair options |
| Some users report battery-related frustration | “battery will die and this stupid insurance won’t cover it” (Amazon) | Robot vacuum owners worried about aging batteries |
| Occasional complaints about hoops / reduced payout | “gift card for less than the product purchased” (Amazon) | Value-conscious buyers expecting 1:1 replacement |
Claims vs Reality
ASURION Floorcare Extended Protection Plan is marketed on Amazon around “no additional cost,” “easy claims,” and coverage after the manufacturer warranty. The lived experience mostly supports the “easy claims” promise—until you hit edge cases like battery degradation, retailer handoffs, or disputes about what’s “covered.”
Amazon’s plan description says: “you pay nothing for repairs – parts, labor, and shipping included” and emphasizes: “most claims approved within minutes” (Amazon Specs). Digging deeper into user reports, multiple verified-buyer-style reviews echo that speed. One Amazon reviewer described the approval process as “quick, easy and hassle free” and another said they were “refunded right away with an amazon gift card” after filing (Amazon Reviews).
But the “you pay nothing” framing can feel incomplete to some buyers when exclusions apply. A frustrated Amazon reviewer warned: “beware that your battery will die and this stupid insurance won’t cover it… it tells you this in the fine print” (Amazon Reviews). That gap—between the high-level promise and the fine-print reality—is where the harshest sentiment appears.
Finally, while ASURION’s Amazon copy suggests a clean flow (“file a claim anytime online or by phone”), at least one reviewer described friction across systems: “i had to go from amazon customer service… then asurion… woot…” and ended feeling shorted: “given a gift card for less than the product purchased” (Amazon Reviews). That kind of experience contradicts the “easy” promise, even if it’s not the dominant narrative.
Cross-Platform Consensus
A recurring pattern emerged across Amazon reviews, third-party summaries, and community discussion: people buy this plan because they expect modern vacuums—especially robot vacs—to fail shortly after the manufacturer warranty. When it works, they describe it as “exactly what it was supposed to be.” When it doesn’t, the emotional temperature spikes fast, especially around batteries and perceived runarounds.
Universally Praised
ASURION Floorcare Extended Protection Plan gets its strongest praise for speed and simplicity when a device clearly fails. For owners who don’t want to diagnose a vacuum problem—or hunt for a repair shop—several stories center on quick approvals and quick refunds. A verified-buyer review on Amazon said their robot vacuum “wouldn't hold a charge for more than 15 minutes” after 18 months, and they “was able to get a replacement product. no hassles. easy chat” (Amazon Reviews). For robot-vac owners, that’s the exact nightmare scenario they’re trying to insure against: a battery/charging failure after heavy use.
Another theme is resolution without prolonged repair attempts. One Amazon reviewer described a high-priced vacuum mop failure: “the claims person told me that the vacuum was covered… and they were refunding my money. within an hour, i had the gift card” (Amazon Reviews). For families who rely on daily cleaning—pets, kids, high foot traffic—that “within an hour” turnaround reads less like insurance and more like a rescue line.
When mail-in repair is required, some users still praise the logistics. One reviewer said ASURION “provided the shipping label,” kept them updated, and after deeming it unrepairable “refunded my full purchase amount… as an amazon gift card” (Amazon Reviews). Another described a repair path that actually returned a refreshed unit: “they replaced the older brush and sweepers… the vacuum looks new and works perfectly” (Amazon Reviews). For owners of inexpensive robot vacuums, that kind of refurbishment outcome can feel like getting a second life out of a disposable appliance.
After these stories, users often frame the plan as pragmatic “just in case” coverage. In Fakespot’s extracted snippets, the tone shows up as: “people this is a just in case warranty” and “have nt had to use it and hope i never do” (Fakespot). The underlying persona is cautious: buyers who assume failure is likely and want a predefined exit ramp.
Key praised patterns (after the stories):
- Quick approval: “in about 5 minutes i was approved for a full refund” (Amazon)
- Clear logistics: “received a prepaid shipping label” (Amazon/Fakespot excerpts)
- Refund/credit speed: “within an hour, i had the gift card” (Amazon)
Common Complaints
The most explosive complaints cluster around coverage expectations—especially batteries—and around feeling pushed through a maze of support channels. For robot vacuum shoppers, battery decline is a central fear, and Reddit’s community thread makes that anxiety explicit: a Canadian buyer wrote they’d “heard a number of claims where robot's fail after the 1-year warranty has just expired” and asked whether gradual decline (not outright failure) can be claimed—citing reports that “after 1 year, their battery life is much worse” and performance declines (Reddit).
That question matters because at least one Amazon reviewer insists the battery scenario was not covered in their case: “your battery will die and this stupid insurance won’t cover it” (Amazon Reviews). The impact is obvious for robot vac owners: battery performance is often the first thing to degrade, and if a plan excludes it (or treats it as normal wear), the insurance can feel pointless precisely when owners need it.
Process friction also appears in negative reviews. One Amazon customer said they had to bounce among multiple parties and described “terms and service have changed,” ending with: “gift card for less than the product purchased” (Amazon Reviews). Another reviewer described a broken website flow but said “their chat was helpful and i was able to file a claim” (Amazon Reviews), which suggests inconsistent tooling: you may need patience and a fallback channel.
Shipping itself can be a pain point even for mostly satisfied users. A verified purchase review said the “biggest inconvenience was that i had to ship my entire vacuum cleaner back and find a box it would fit in,” wishing they could send only the broken part (Amazon Reviews). For apartment dwellers or anyone without spare packaging, that’s a real cost—time, hassle, and sometimes money (one reviewer noted it “cost me almost $13 to have it packaged up” on a separate listing) (Amazon Reviews).
Common complaint patterns (after the stories):
- Battery expectations vs exclusions: “battery… won’t cover it” (Amazon)
- Runaround risk: “go from amazon… then asurion… woot…” (Amazon)
- Logistics burden: “ship my entire vacuum” (Amazon)
Divisive Features
The plan’s “refund vs repair vs replacement” outcome is where opinions split. Many people are thrilled when ASURION decides a unit can’t be fixed and pays out quickly. One Amazon reviewer said: “they couldn't fix my covered item so they reimbursed the original purchase price all within 10 days or so” (Amazon Reviews). Another described ASURION declaring a robot vacuum unrepairable and reimbursing the “entire purchase” (Amazon Reviews). For shoppers who live inside Amazon’s ecosystem, an Amazon gift card can be functionally equivalent to cash.
But others see gift cards as a downgrade—especially if the amount feels short of what they paid or if they want the exact same item. A negative review explicitly objected to the payout: “given a gift card for less than the product purchased… i wanted the same vacuum… i was told this product was unavailable. lies” (Amazon Reviews). That’s a different persona: someone who values exact replacement and believes availability/payout decisions are negotiable (or should be).
Even the “easy claims” promise can be divisive: plenty of users call it smooth, yet at least one says “they make every step difficult” while also acknowledging an update that chat helped file the claim (Amazon Reviews). The takeaway is not that the plan is universally painless—it’s that the best-case path is fast, and the worst-case path is frustrating.
Trust & Reliability
Digging deeper into trust signals, the loudest “scam” anxiety isn’t from people alleging fraud—it’s from people feeling tricked by exclusions or fine print. The battery complaint exemplifies this: “yes, it tells you this in the fine print… but honestly who reads that?” (Amazon Reviews). That’s less an accusation of illegitimacy and more a warning about mismatch between buyer assumptions and policy wording.
Longer-term reliability stories also skew toward “it saved me later.” Several Amazon accounts describe failures at 14–18 months, 21 months, and even near the end of a three-year term, followed by a refund or repair. One reviewer said their robotic vacuum started “acting up after about 14 months” and later “gave up completely,” after which ASURION refunded the full amount as an Amazon gift card (Amazon Reviews). Those timelines align closely with the anxiety voiced on Reddit about devices failing “after the 1-year warranty” (Reddit).
Alternatives
Only a few true alternatives show up in the data, and they’re less “competing protection plans” than competing retail strategies.
For buyers considering Costco as an alternative purchasing channel, one Reddit poster said: “i would've gone through costco, but their available robot vacuums aren't what i would like” (Reddit). The implication: Costco is perceived as a safer warranty ecosystem, but limited product selection can force shoppers back to Amazon + ASURION.
On the robot vacuum side, the Reddit thread name-checks Dreame L10s Ultra and Roborock Q Revo (and possibly Q Revo MaxV) as the actual high-ticket items being protected (Reddit). The plan choice here isn’t about Asurion vs another insurer; it’s about whether these premium robots’ expected post-warranty decline (especially battery and performance) is something ASURION will treat as a valid claim.
Price & Value
ASURION Floorcare Extended Protection Plan pricing varies by the covered product’s price tier. Amazon listings show, for example, a 3-year plan priced at $33.99 for the $200–$249.99 tier (Amazon Specs), and other tiers with thousands of reviews around similar offerings (Amazon Specs/Reviews). Third-party resale/market trackers even surface plan listings like “ASURION… $350–$399.99” tiers on price aggregation pages (Algopix).
Value, in user language, comes down to whether it converts a dead vacuum into a quick refund. Several reviewers explicitly describe using that credit to buy a better replacement. One said they “rolled it into my amazon account, and purchased a new, better vacuum” (Amazon Reviews). Another wrote: “time to go shopping for another robotic vacuum” after receiving a full refund (Amazon Reviews). For Amazon-first shoppers, that’s effectively a controlled reset button when the appliance fails.
Buying tips that emerge indirectly from feedback:
- Expect mail-in logistics: “ship my entire vacuum cleaner back” (Amazon Reviews)
- Keep documentation handy: users describe identifying plan/order details quickly (Amazon Reviews)
- Read battery-related terms if buying for robot vac longevity fears (Amazon Reviews + Reddit concern)
FAQ
Q: Is the ASURION Floorcare Extended Protection Plan actually easy to use?
A: Many Amazon reviewers describe a fast process, like “in about 5 minutes i was approved” and “no hassles. easy chat” (Amazon Reviews). Others report friction—one said “they make every step difficult,” though they later noted chat helped file the claim (Amazon Reviews).
Q: Does it cover robot vacuum battery failure or battery decline?
A: Feedback conflicts. One Amazon reviewer said their robot vacuum “wouldn't hold a charge” and they “was able to get a replacement” (Amazon Reviews). Another warned: “your battery will die and this stupid insurance won’t cover it… in the fine print” (Amazon Reviews).
Q: What do you usually get back—repair, replacement, or refund?
A: Multiple Amazon stories end in refunds as Amazon credit: “refunded right away with an amazon gift card” and “refunded my full purchase amount… as an amazon gift card” (Amazon Reviews). Some users describe actual repairs, including parts refresh like “replaced the older brush and sweepers” (Amazon Reviews).
Q: Do you have to ship the whole vacuum in?
A: Often, yes. Several reviews describe getting a “prepaid shipping label” and mailing the unit (Amazon Reviews). One verified purchase complained the biggest hassle was having to “ship my entire vacuum cleaner back and find a box it would fit in” (Amazon Reviews).
Q: What’s the biggest risk buyers call out?
A: Expectation mismatch. The harshest complaints come from people surprised by exclusions or payout outcomes, like “battery… won’t cover it” and “gift card for less than the product purchased” (Amazon Reviews). Reddit shoppers also worry about robots failing right after the one-year warranty (Reddit).
Final Verdict
Buy ASURION Floorcare Extended Protection Plan if you’re protecting a pricier vacuum/robot vacuum and you’d be satisfied with a fast Amazon-credit resolution when something clearly breaks—because multiple buyers describe claims as “quick, easy and hassle free” and refunds arriving fast (Amazon Reviews).
Avoid it if your main fear is gradual robot vacuum decline (especially battery life) or if you need an identical replacement, since one reviewer warns “your battery will die and this stupid insurance won’t cover it,” and another felt shorted by a “gift card for less than the product purchased” (Amazon Reviews).
Pro tip from the community: treat it like a “just in case” hedge, but read the terms that match your failure scenario—because as one angry buyer put it, the exclusions are “in the fine print” (Amazon Reviews).
