ASURION Floorcare Plan Review: Conditional Yes (7.8/10)
A robot vacuum owner summed up the appeal in one line: “in about 5 minutes i was approved for a full refund of the purchase price.” ASURION Floorcare Extended Protection Plan draws unusually intense reactions for something as unglamorous as a warranty—because when it works, users describe near-instant approvals and full-purchase reimbursements, and when it doesn’t, the fine print (especially around batteries) becomes the story. Verdict: strong for breakdown-style failures with paperwork tolerance, risky if you expect battery wear coverage. Score: 7.8/10
Quick Verdict
ASURION Floorcare Extended Protection Plan: Conditional Yes — best for expensive robot vacuums and floorcare devices where a full refund via Amazon gift card is acceptable, and where you’re willing to ship the whole unit if required.
| What the data says | Evidence from users | Who it matters to |
|---|---|---|
| Fast claim approvals are common | A verified buyer on Amazon noted: “in about 5 minutes i was approved for a full refund” | Busy households needing quick resolution |
| Refunds often come as Amazon gift cards | A verified buyer on Amazon noted: “they reimbursed us for the entire purchase through amazon” | Amazon shoppers planning a replacement anyway |
| Shipping is typically covered but can be inconvenient | A verified buyer on Amazon noted: “the biggest inconvenience was that i had to ship my entire vacuum cleaner back” | Apartment dwellers without boxes/space |
| Coverage starts after manufacturer warranty (per listing) | Amazon listing states: “malfunctions covered after the manufacturer’s warranty” | Buyers expecting day-one coverage |
| Battery coverage is contentious in user reports | A verified buyer on Amazon warned: “your battery will die and this stupid insurance won’t cover it” | Robot vacuum owners worried about battery fade |
Claims vs Reality
ASURION Floorcare Extended Protection Plan is marketed with a clean promise: “you pay nothing for repairs – parts, labor, and shipping included,” and an “easy claims process” where “most claims approved within minutes.” Digging deeper into user reports, that “minutes” claim often shows up as an actual lived experience—especially for Amazon plan holders who end up refunded when a repair isn’t feasible. A verified buyer on Amazon described a fast end-to-end outcome: “they did what they said they would… reimbursed the original purchase price all within 10 days or so.”
But the same “easy” experience can fracture when the process relies on a website flow that doesn’t work as expected. One Amazon reviewer described friction at the worst time: “the claim process both on my phone & online errors out… so i had to call in. wasted 30 minutes vs 5 mins.” The reality is that the “minutes” marketing line seems most true when the claim path works smoothly—and least true when customers hit technical hurdles or have to escalate by phone.
A recurring pattern emerged around what “coverage” feels like in practice: many users report repairs or reimbursements for clear failures, yet some get blindsided by exclusions they didn’t anticipate. The harshest example is batteries. While the plan is positioned broadly as malfunction coverage, one verified buyer on Amazon wrote: “beware that your battery will die and this stupid insurance won’t cover it… yes, it tells you this in the fine print.” That creates a key tension: while marketing frames it as safety net “insurance,” real-world satisfaction hinges on whether your specific failure mode fits the terms.
Cross-Platform Consensus
Universally Praised
“Speechless” is not a typical word used for warranties—yet it appears in user stories when a refund lands quickly. A verified buyer on Amazon recounted: “speechless is what happened when we received an email telling us they couldn't fix our robot vacuum and then received a gift card for the full purchase price.” For cost-conscious shoppers buying higher-end robot vacuums, that “full purchase price” refund is the difference between eating a loss and upgrading immediately.
Digging deeper into user reports, communication during the claim is often described as unusually consistent for a third-party plan. One Amazon reviewer emphasized being updated throughout: “they provided the free shipping label and kept us in the loop entirely.” For working parents or caregivers, those status pings matter—less time chasing support, more time keeping the house running. Another verified buyer highlighted speed and clarity: “as soon as the non-working product was received… i received an amazon gift card by email.”
There’s also a strong theme of “it worked when I needed it,” especially near the end of coverage. A verified buyer on Amazon wrote: “contact asurion just a few days before the warranty was set to expire… all of my original purchase price for the vacuum was refunded to me.” For shoppers who treat extended coverage as a hedge against late-life failures, these end-of-term success stories are exactly the scenario they’re trying to insure against.
Users also praise repairs when repairs happen—particularly when parts are replaced without extra charges. A verified buyer on Amazon described a repaired unit returning refreshed: “they replaced the older brush and sweepers… the vacuum looks new and works perfectly!” That kind of outcome benefits owners who prefer keeping the same model rather than shopping for a replacement.
Praised themes (after the stories):
- Fast approvals and reimbursements in many cases
- Full-purchase Amazon gift cards when non-repairable
- Prepaid shipping labels and frequent status updates
- Some repairs include replaced wear components
Common Complaints
The most consistent frustration is the gap between “insurance” expectations and what users believe is excluded. Batteries, in particular, trigger anger because many robot vacuum owners see battery degradation as the most predictable failure after year one. One verified buyer on Amazon wrote: “you pay for an extended warranty and you expect to at least have coverage on the most common malfunctioning issue… the battery.” For robot vacuum owners specifically worried about battery decline—like the Reddit shopper asking what happens if a unit “begins to gradually decline in function”—the user reports signal risk: not every “decline” becomes a covered “malfunction.”
Shipping logistics are another repeat pain point. While Asurion often pays shipping, users still have to box and send the entire device, which can be awkward for large vacuums. A verified buyer on Amazon noted: “i had to ship my entire vacuum cleaner back and find a box it would fit in.” This hits renters, seniors, and anyone without storage space hardest—especially if the vacuum is the only cleaning workhorse in the home.
Process and platform issues also appear across reviews. One Amazon reviewer described a broken digital workflow: “website has bugs… errors out.” Another reviewer, while ultimately able to proceed, complained about friction: “they make every step difficult… although their website is non-functional their chat was helpful and i was able to file a claim.” The investigative takeaway: outcomes can still be positive, but the path may depend on switching channels (chat/phone) when the website fails.
Finally, there are reports of dissatisfaction when reimbursement doesn’t match expectations. One Amazon reviewer alleged: “sent me a gift card for less than the product purchased… this was unacceptable.” For shoppers who expect a like-for-like replacement (or exact dollars) instead of a gift card, that uncertainty becomes a deal-breaker.
Complaint themes (after the stories):
- Battery coverage disputes and fine-print shock
- Hassle of shipping full-size devices
- Website/claim-flow glitches pushing users to call
- Some disputes about payout amount or “unavailable” replacements
Divisive Features
The Amazon gift card resolution is polarizing. Many shoppers treat it as a clean win—refund equals instant upgrade. A verified buyer on Amazon described using the credit to move on: “they reimbursed us for the entire purchase through amazon… we used the credit to purchase a new wifi vacuum.” But others want the same product, not store credit or substitutes, and that’s where the tone shifts. One reviewer wrote: “i wanted the same vacuum… i was told this product was unavailable. lies.”
Even “repair vs replace” splits users. Some are thrilled when repairs come back quickly: “got my repair back very quickly!” Others report that repair attempts didn’t resolve the underlying issue. A verified buyer on Amazon said: “response great, repair not so much… what they did has not solved the problem at all.” For meticulous users who want the original device restored perfectly, the plan can feel inconsistent—depending on the fault type and repair center outcome.
Trust & Reliability
Trust questions often follow warranty companies, and ASURION Floorcare Extended Protection Plan is no exception. On review pages, a recurring pattern emerged: many people describe “no hassles” and “hassle free,” yet a smaller set describe feeling misled by exclusions or payout mechanics. One Amazon reviewer celebrated a reversal of past warranty disappointment: “i have never, in the past, had a good experience with a extended warranty… but not with asurion.” That kind of statement suggests the plan can outperform low expectations when the failure is clearly covered.
At the same time, scam-adjacent concerns show up as “fine print” regret rather than accusations of outright fraud. The battery complaint is the clearest example: “it tells you this in the fine print… but honestly who reads that?” For long-term reliability, the available Reddit thread is notably cautious: a Canadian shopper worries robots “fail after the 1-year warranty has just expired” and asks whether gradual decline like “battery life is much worse” would qualify. The thread itself doesn’t provide outcomes, but it captures the real-world durability fear that drives extended-plan purchases.
Alternatives
Only a few alternatives appear directly in the data, and they’re less about a rival floorcare warranty than about where to buy the vacuum itself. On Reddit, a shopper weighed buying through Costco but noted: “their available robot vacuums aren't what i would like.” They also named Dreame L10s Ultra and Roborock Q Revo as the vacuum candidates, implying an alternative strategy: pick a retailer with stronger included coverage (like Costco) rather than relying on a third-party plan.
There’s also a user-suggested alternative in the Fakespot snippet: “go to a brick and mortar store.” That reflects a belief some consumers have—rightly or wrongly—that local retail warranties or in-person service are easier to enforce when disputes arise.
Price & Value
ASURION Floorcare Extended Protection Plan pricing varies by the protected item’s price tier, with Amazon listings showing multiple plan brackets (for example, $80–$89.99 tiers and higher tiers like $350–$399.99). The value argument in user stories is simple: one successful claim can return the entire purchase price, often as an Amazon e-gift card. A verified buyer on Amazon described a short timeline: “within minutes they sent me a shipping label… i received the gift card within 1 minute of being notified.”
Resale value isn’t directly discussed in the user feedback, but replacement behavior is: users frequently “upgrade to a newer robot vacuum” after receiving a refund. A verified buyer on Amazon said: “we decided to use the money and we upgraded to a newer robot vacuum.” That pattern implies the plan’s best “value” is for people who would rather replace than repair—and who shop on Amazon enough that gift cards are effectively cash.
Community buying tips show up implicitly in the cautionary stories: read the “guide” and exclusions before assuming coverage. The battery complaint underscores the cost of skipping that step: “yes, it tells you this in the fine print… but honestly who reads that?” For high-priced robot vacuums, the plan can make sense as “just in case,” but the “case” needs to match covered failures.
FAQ
Q: Does ASURION Floorcare Extended Protection Plan really approve claims “within minutes”?
A: Often, yes—some Amazon reviewers describe very fast approvals. A verified buyer on Amazon noted: “in about 5 minutes i was approved for a full refund.” Others report slower paths when the website fails, like: “the claim process… errors out… so i had to call in.”
Q: Will Asurion reimburse me if my robot vacuum can’t be repaired?
A: Many users report full reimbursement via Amazon credit when repairs aren’t possible. A verified buyer on Amazon wrote: “they reimbursed us for the entire purchase through amazon,” and another said: “received a gift card for the full purchase price.” Some users dispute payout amounts, so expectations vary.
Q: Do I have to ship the entire vacuum back?
A: Frequently, yes. Even satisfied customers describe the hassle: “i had to ship my entire vacuum cleaner back and find a box it would fit in.” The upside is that users commonly mention prepaid labels, but packaging and downtime are still on you.
Q: Does the plan cover battery failure or battery decline?
A: User feedback conflicts. One verified buyer on Amazon warned: “your battery will die and this stupid insurance won’t cover it,” while another described a robot vacuum that “wouldn't hold a charge for more than 15 minutes” and said they “was able to get a replacement product.” Coverage appears dependent on terms and claim interpretation.
Q: When does coverage start on Amazon purchases?
A: The Amazon listing language says: “malfunctions covered after the manufacturer’s warranty.” That aligns with how some buyers treat it—coverage for year-two-and-beyond failures—rather than protection from day-one defects.
Final Verdict
Buy if you’re the kind of shopper who treats a robot vacuum extended warranty as replacement insurance and is okay with an Amazon gift card outcome—especially if you’re protecting a pricey robot vacuum that might fail after the manufacturer warranty. Avoid if your biggest fear is battery fade or gradual performance decline, because users report battery-related surprises and fine-print disputes. Pro tip from the community: don’t assume—read the plan “guide” before purchase, because, as one frustrated buyer put it, “yes, it tells you this in the fine print.”
