ASURION Floorcare Plan Review: Conditional Buy (7.6/10)
A verified buyer on Amazon didn’t mince words: “best warranty service”—but another fired back just as bluntly: “don’t be a fool like me ! waste of money ! ! !” That whiplash is the story of the ASURION Floorcare Extended Protection Plan: it can feel effortless when it works, and infuriating when it doesn’t. Verdict: Conditional buy, 7.6/10.
Quick Verdict
For many vacuum and robot vacuum owners, ASURION Floorcare Extended Protection Plan pays off when a device fails after the manufacturer warranty—often ending in a refund via Amazon gift card. But a visible minority describe confusing paperwork, reduced payouts, or exclusions (especially around batteries).
| Call | Data-backed take | Evidence from user feedback |
|---|---|---|
| Buy? | Conditional | Strong success stories, but notable “terms changed” complaints |
| Fast claims | Often very fast | “refunding my money… within an hour” (Amazon reviewer) |
| Resolution type | Frequently gift card reimbursement | “refunded right away with an amazon gift card” (Amazon reviewer) |
| Shipping | Often prepaid label | “provided the free shipping label” (Amazon reviewer) |
| Pain points | Matching plan-to-item can be messy | “play the match up game” (Amazon reviewer) |
| Exclusions | Battery coverage can surprise buyers | “your battery will die and this stupid insurance won’t cover it” (Amazon reviewer) |
Claims vs Reality
As marketed on Amazon listings, ASURION Floorcare Extended Protection Plan emphasizes “you pay nothing for repairs – parts, labor, and shipping included,” plus an “easy claims process” where “most claims [are] approved within minutes,” and if it can’t be repaired they’ll send “an Amazon e-gift card for the purchase price of your covered product or replace it.”
Digging deeper into user reports, the “easy claims” promise is frequently echoed—especially by customers dealing with robot vacuums that stop charging or upright vacuums that suddenly die. A verified buyer on Amazon described a common scenario: “after 18 months of everyday use, my robot vaccum wouldn’t hold a charge for more than 15 minutes… [I] was able to get a replacement product. no hassles. easy chat.” Another said their “vacuum was covered… and they were refunding my money… within an hour, i had the gift card,” framing the plan as a shortcut when the manufacturer didn’t respond.
But the “purchase price” reimbursement claim is where reality splits. One Amazon reviewer alleged the payout came up short: “at the end, i was given a gift card for less than the product purchased. this was unacceptable,” adding they were told the same product was unavailable: “lies.” That’s a meaningful gap: while the promise reads like a full make-whole, at least some customers report a partial payout or being steered away from replacement options.
A recurring pattern also emerged around what is and isn’t covered—especially batteries. A verified buyer on Amazon vented: “beware that your battery will die and this stupid insurance won’t cover it… you pay for an extended warranty and you expect… the battery.” While official plan language can vary by product and terms, that frustration shows how easily “coverage” expectations and fine print can collide for floorcare devices where battery degradation is a common failure mode.
Cross-Platform Consensus
Universally Praised
“Hassle free” is the phrase that keeps resurfacing when claims go smoothly. For busy households that rely on a robot vacuum or cordless stick vacuum as daily infrastructure, the best experiences read like relief stories: a device fails, a claim gets filed quickly, and the customer is made whole without weeks of back-and-forth. One Amazon reviewer said: “making a claim to asurion was quick, easy and hassle free. i was refunded right away with an amazon gift card.” For someone who just needs their floors handled—kids, pets, or sheer time constraints—that speed translates into immediate replacement shopping rather than repair-shop hunting.
Another widely praised theme is the refund-or-replace outcome when repair isn’t viable. A verified buyer on Amazon recounted: “within days they notified me… [it] was not able to be fixed… this was a breeze… i sure am glad i decided to get the insurance.” For owners of higher-priced robot vacuums, that “declared unrepairable → reimbursement” path becomes the value proposition. One reviewer summed up the emotional payoff after prior bad warranty experiences: “speechless… they couldn’t fix our robot vacuum… [we] received a gift card for the full purchase price.”
Shipping support is another consistent bright spot, particularly for customers without local repair options. A reviewer describing a near end-of-term failure wrote: “had my canister vacuum for 2.25 years… couldn’t find a repair shop anyplace locally… it was quite easy… and came with free shipping and free assessment for repair.” For rural buyers or anyone who doesn’t want to drive around looking for service, prepaid labels and clear instructions turn an annoying breakdown into a mail-and-wait workflow.
After those narratives, the praise usually compresses into the same simple takeaways:
- “quick and easy, no hassle” (Amazon reviewer)
- “kept us in the loop” with status updates (Amazon reviewer)
- “did exactly what they said they would” (Amazon reviewer)
Common Complaints
The biggest complaint cluster isn’t “they denied my claim”—it’s “the process became harder than it needed to be.” One Amazon reviewer described an escalation maze across systems: “i had to go from amazon customer service… then asurion service… woot… and spamming all email addresses i could find.” For shoppers who expect a single accountable owner for the claim, that multi-hop experience turns “peace of mind” into an administrative slog.
A second frustration hits frequent Amazon shoppers: associating the protection plan with the right item later. One reviewer spelled out the mismatch problem: “as a heavy amazon shopper… i noticed the asurion protection plans are separated from the orders by days… now i have to play the match up game,” and argued the email should include the protected product: “update your emails to include the products that is being protected.” That’s not a small UX nit—when a vacuum dies mid-cleaning, the last thing a customer wants is to forensically reconcile order numbers.
Then there are the payout and “terms changed” grievances. One negative reviewer didn’t just complain—they framed it as a trust breach: “terms and service have changed… sent me a gift card for less than purchase price. disgusting.” Even if those cases are not the norm, they’re the kind of stories that spread because they feel like the plan fails at its core promise: replacement value when things break.
Finally, exclusions—especially batteries—create the most bitter surprises because they collide with common floorcare failure modes. The harshest battery-related post reads like a cautionary tale: “your battery will die and this stupid insurance won’t cover it… who reads that?” For cordless vacuums and robot vacuums, that complaint matters because “won’t hold a charge” is exactly why many people buy coverage.
Divisive Features
The Amazon gift card resolution is both hero and villain depending on the situation. For shoppers who were happy to upgrade, it’s practically ideal. One reviewer described rolling the credit straight into a better model: “purchased a new, better vacuum… you bet… i purchased the plan on the new vacuum.” Another framed it as a clean exit when repair didn’t make sense: “they… reimbursed us… we used the credit to purchase a new wifi vacuum.”
But for customers who want the same product replaced—especially if it’s still listed—gift cards can feel like a downgrade if the amount is lower or the model is deemed “unavailable.” That’s why the allegation “gift card for less than the product purchased” lands so hard: the same mechanism that delights one user becomes the source of betrayal for another.
Even the “easy online claim” message is split. Some call it straightforward—“easy chat,” “smooth process”—while at least one reviewer said the online path wasn’t the smoothest: “contacted asurion, which wasn’t as smoothly an online process… but it worked.” Another described “their website is non-functional” but noted “their chat was helpful,” suggesting the human support channel sometimes succeeds where the interface fails.
Trust & Reliability
A recurring pattern emerged: when customers believe the plan’s incentives align with theirs, trust rises fast; when they feel the process obscures eligibility or reduces payouts, trust collapses. That polarization shows up in language extremes—from “best warranty service” to “disgusting, vile change” and “waste of money.”
On Reddit, one user described a long delay experience that reads like the nightmare scenario for any protection plan: Reddit user hopeful_syllabub1845 said: “it’s been a little over 8 months now and still no word back from asurion,” adding that when they contacted support “they will ether say nothing or say something went wrong on your side of it.” Even though that post involved an Xbox controller rather than floorcare, it shapes brand trust for anyone considering Asurion-backed plans: the fear that shipping something out becomes a black hole.
Meanwhile, some long-horizon Amazon stories suggest durability support can still work close to the plan’s end. A verified buyer on Amazon said: “we purchased the protection plan… nearly three years ago… within a week… [they] reimbursed us for the entire purchase.” That kind of near-expiration success story matters for risk-averse buyers who purchase coverage specifically for year 2–3 failures.
Alternatives
Competitors named directly in user feedback are limited, but one clear alternative keeps coming up: buying from a brick-and-mortar store instead of relying on this protection plan. In a Fakespot-highlighted complaint, a user sentiment is blunt: “go to a brick and mortar store.” The implication is about leverage and accountability—some shoppers feel in-person retailers or local service options reduce the “who owns this problem?” confusion.
Another “alternative” implied in reviews is skipping third-party coverage and relying on the manufacturer—though the experiences here are mixed. One Amazon reviewer noted they “reached out to the company and… never heard back,” and treated Asurion as the real backstop. Another reviewer pointed out the plan tries to route issues to the manufacturer first: “tried to push it on manufacture but did the right thing at end.” For buyers who want a single throat to choke, that handoff is a key consideration.
Price & Value
On Amazon, ASURION Floorcare Extended Protection Plan is sold in price tiers (for example, listings referenced include brackets like “$80–$89.99,” “$200–$249.99,” and “$1000–$1249.99”), and the plan pitch stresses: “you pay $0 for repairs – parts, labor, and shipping included.” The core value story in reviews isn’t subtle: when a vacuum fails outside the manufacturer warranty, a successful claim can mean “a complete refund” or “reimbursed… the original purchase price.”
For deal-focused shoppers, the plan seems most compelling on expensive robot vacuums or vacuum mops—products where repair can be inconvenient and replacement is pricey. One reviewer tied the plan directly to big-ticket behavior: “on lo arge purchases, i will always add the assurion plan.” Another echoed the “just in case” framing, implicitly acknowledging that value is realized only if something breaks: “people this is a just in case warranty.”
But the buying tip that emerges from complaints is less about price and more about recordkeeping. If your Amazon history is dense, the plan email linking problem becomes a time-cost that can erase perceived value. A reviewer asked for exactly that fix: “the protection email should be more informative about the protection is covering,” because otherwise you’re “trying to find the one you need using the order number.”
Community buying tips, distilled from user stories:
- Keep your plan/order details easy to find (several reviewers struggled to match coverage to items).
- Expect gift card reimbursement to be a common resolution path.
- Read battery-related exclusions carefully if buying coverage for cordless or robot vacuums.
FAQ
Q: Is the ASURION Floorcare Extended Protection Plan actually easy to claim?
A: Often yes, based on Amazon reviews describing quick chat-based claims and fast resolutions. One verified buyer said: “making a claim… was quick, easy and hassle free.” But others describe friction, like needing to jump between Amazon and Asurion channels or dealing with a “non-functional” website.
Q: Do they refund cash or an Amazon gift card?
A: Many users report receiving an Amazon gift card when repair isn’t possible. A verified buyer noted: “i was refunded right away with an amazon gift card.” Several stories describe using that credit to buy a replacement vacuum, sometimes even upgrading models.
Q: Do they cover batteries on robot vacuums and cordless vacuums?
A: Not always, and this is a common shock point. One verified buyer warned: “your battery will die and this stupid insurance won’t cover it.” Other users report battery-related failures being resolved, but the battery exclusion complaint suggests coverage depends heavily on the plan terms and device specifics.
Q: How fast is the turnaround if you have to ship the vacuum?
A: Some reviewers describe timelines around a week to 10 days. One verified buyer said reimbursement came “within a week,” while another described receiving purchase-price reimbursement “all within 10 days or so.” Others mention shipping instructions and ongoing status updates during the process.
Q: What’s the biggest hassle users mention?
A: Documentation and matching the plan to the right item—especially for frequent Amazon shoppers. One reviewer said they had to “play the match up game” because protection plan emails don’t clearly state what product is covered, pushing them to search order history when filing a claim.
Final Verdict
Buy ASURION Floorcare Extended Protection Plan if you’re protecting a higher-priced robot vacuum or vacuum mop and you’re comfortable with the common outcome being an Amazon gift card—because many verified buyers describe “no hassles” and refunds fast enough to keep the house running.
Avoid it if you’re buying mainly to cover battery decline or if you require a guaranteed identical replacement, since at least some users report battery exclusions and gift cards that didn’t match expectations: “gift card for less than the product purchased.”
Pro tip from the community: treat it like a “just in case warranty,” and keep your plan details easy to retrieve—one heavy shopper’s advice boiled down to fixing the paper trail so you don’t end up forced to “play the match up game.”
