Asurion Desktop Protection Plan Review: Balanced Verdict
An Acer Aspire owner summed up the experience with the ASURION Desktop Protection Plan as “sending this computer back and forth since February and now it’s June… finally someone had enough common sense to give me a full refund.” It’s this mix of persistence rewarded and protocol frustration that defines much of the feedback. Across platforms, the plan earns consistent praise for approving claims and issuing refunds or replacements, but also criticism for slow processing and occasional convoluted claim paths. Based on aggregated sentiment, it scores a solid 7.8/10.
Quick Verdict: Conditional – strong coverage for high-value, failure-prone devices, but patience is needed for claim resolution.
| Pros | Cons |
|---|---|
| No-cost repairs (parts, labor, shipping) | Slow or repetitive repair cycles before refund approval |
| Coverage for mechanical/electrical breakdown post-warranty | Occasional denial due to "nebulous" terms |
| Accidental damage coverage on eligible portable devices | Communication gaps with repair teams |
| Amazon e-gift card refund if repair impossible | Some users forced to chase claim status aggressively |
| 24/7 expert tech support | Restrictions like indoor/outdoor use classification |
| Multi-device coverage via Complete Protect | Repair process can leave users without devices for weeks |
| Simple online/phone claims filing | Certain failures directed to manufacturer first |
Claims vs Reality
Marketing promises fast, easy claims with “most approved in minutes” and comprehensive coverage from day one for power surges and breakdowns. In reality, Reddit user u/lfn673q described spending “two hours on a chat” only to feel the company had “a clear agenda of denying and delaying to avoid coverage.”
The brand highlights convenience through online filing and immediate Amazon gift card refunds when repairs can’t be made. This holds true for many; u/ls8rc4v on Reddit recounted receiving a full refund “when it stopped working just over a year later.” But multi-week repair loops—sometimes without direct communication from technicians—show that the process can involve more persistence than advertised.
Cross-Platform Consensus
Universally Praised
Quick resolutions when claims are approved stand out. A verified buyer on Amazon shared, “Returned [computer] to Asurion… about 5 days later, they said they could not fix it, and they were sending me an Amazon gift card for the full purchase price.” For parents, the plan’s value is clear; one Redditor noted, “there isn’t enough allowance in their lifetimes to cover the amount of damage my kids have done to tablets and laptops alone.” Households with school-aged children and portable electronics reported the most satisfaction, appreciating the accidental damage coverage and multi-device options like Complete Protect.
The portability of coverage—no pre-claim registration needed—is another plus. Trustpilot reviewers praised mobile repair reps who “showed up within the arrival window” and completed same-day fixes. This responsive service benefits those reliant on tech for work, including remote professionals.
Common Complaints
Long repair cycles and repeated returns frustrate many. An Amazon buyer detailed sending a desktop for repairs three times over four months before obtaining a refund, lamenting “more interest in following stupid protocols rather than addressing the real problem.” Those who depend daily on their devices—such as for jobs or courses—feel the strain most. Another customer faced a month-long process due to delays in shipping labels and communication.
Claim denials tied to usage outside “normal use” cause friction. A Reddit discussion clarified that indoor cameras placed outdoors, even under cover, fall outside coverage terms—surprising some buyers accustomed to broader accident protection.
Divisive Features
The Amazon e-gift card refund divides opinion. While convenient for Amazon shoppers, others preferred direct cash reimbursement, as one user said, “didn’t really like that because now he has to spend his money on Amazon.” Multi-device subscriptions like Complete Protect win praise from frequent Amazon buyers, but skeptics echo u/k5epn5y’s view: “These ‘insurance’ plans are very rarely worth it… commonly deny coverage due to nebulous terms.”
Trust & Reliability
Trustpilot and Reddit reveal patterns: repeated shipments without fixing core issues erode confidence, though persistence often leads to resolution. One Sitejabber reviewer described a Dell desktop returned with “big dent in side of case… still would not come on” and, after multiple confrontations, secured an Amazon credit. Claims of “scam” emerge when denials feel arbitrary, particularly around water damage or pre-existing issues.
Despite these, long-term users like u/l51bqlv report “extensive experience… warranty service was amazing,” suggesting reliability improves when issues fall squarely within covered terms. Many successful claimants emphasize meticulous documentation—photos, receipts, and clear descriptions help overturn denials in appeal stages.
Alternatives
SquareTrade comes up as a more affordable option but with a limited number of claims, contrasting with Asurion’s unlimited model. Mulberry offers lower-cost broad coverage ($9.99/month) and financial perks, while AppleCare focuses narrowly on Apple products, often at a higher price. Asurion’s strength lies in breadth—covering varied electronics and appliances—and integrated tech support, which few rivals match, but at a premium monthly rate.
Price & Value
Listings range from under $70 for lower-tier desktop plans to ~$34.99/month for Asurion Home+ multi-device coverage. Buyers stress best value when covering expensive, failure-prone equipment, especially with high repair/replacement costs. eBay pricing shows discounted multi-year gaming coverage, indicating occasional resale market savings for plan purchases tied to new products. Amazon buyers advise purchasing within the required 30-day window and for devices with short manufacturer warranties.
FAQ
Q: Does the plan cover accidental damage on desktops?
A: No, accidental damage coverage applies to portable devices; desktops are covered for mechanical/electrical failures post-warranty and power surges from day one.
Q: Can I buy the plan after purchasing my product?
A: Yes, within 30 days of product purchase. Buying together auto-links the plan to your Amazon order.
Q: Are repairs fast?
A: Sometimes—many complete in days, but complex cases can take weeks and involve multiple shipments.
Q: What happens if Asurion can’t fix my product?
A: You’ll receive an Amazon e-gift card for the purchase price or a replacement.
Q: Is outdoor use of indoor electronics covered?
A: No, that’s classified as outside normal use and excluded.
Final Verdict: Buy if you own high-value desktops or accident-prone portable electronics, especially with short manufacturer coverage. Avoid if device downtime beyond a week would disrupt your work or lifestyle. Pro tip from the community: document condition at purchase, save receipts, and be persistent—the appeal process often turns denials into approvals.
