ASURION Auto Accessories Plan Review: Worth It or Not?
A Reddit post warning about repair restrictions on certain devices, paired with thousands of glowing service stories, makes the ASURION Auto Accessories Protection Plan one of the more polarizing warranty products on the market. With an average score of 4.5/5 on Amazon, but consumer ratings swinging sharply between “life-saving” and “scam,” the plan earns a balanced 7.8/10 in real-world satisfaction.
Quick Verdict: Conditional – strong value for accident‑prone users who demand rapid turnaround, but weak for those expecting identical replacements or niche device repairs.
| Pros (User-Reported) | Cons (User-Reported) |
|---|---|
| Next‑day or even same‑day replacements | Refurbished units often supplied instead of new |
| Transparent, low/no deductible on some claims | Certain devices (e.g., Samsung fold/flip) not eligible for repairs |
| Friendly, proactive customer support (named tech praise common) | High deductibles for some models, sometimes near cost of replacement |
| Easy online or phone claims process | Denied claims or long delays for appliances and specific electronics |
| Covers accidental damage from day one | Communication breakdowns between Asurion, retailers, and carriers |
| Inclusive parts, labor, and shipping | Mismatched replacement models/colors without user consent |
| Techs come to your home/office for repairs | Redundant information requests, multiple calls needed for resolution |
Claims vs Reality
Marketing materials position the ASURION plan as “no other plan can protect your stuff the way we can,” with promises of drops, spills, and cracked screens covered from day one, plus 24/7 claim filing. In practice, many Amazon and Trustpilot users back this up when dealing with standard devices. A verified buyer on Amazon noted: “Basic questions asked online, return the goods and the checks were on the way.”
However, a Reddit user solitaire0199 exposed a critical limitation for Samsung fold/flip owners: “They do not cover any repairs… only option is an $800 phone replacement… Telus should have told me that.” This gap between claim and reality can leave niche device owners paying far more than expected.
While official copy highlights “next‑day replacement,” most Trustpilot and ConsumerAffairs stories confirm this—even for stolen devices—but a subset of appliance claims show prolonged delays. One Trustpilot reviewer detailed a month‑long wait for Samsung TV service, saying, “Every time I call they tell me service will get back to me… it’s just getting frustrating and dishonest now.”
Cross-Platform Consensus
Universally Praised
Speed dominates praise across Amazon, Twitter, and Trustpilot. Many describe overnight replacements as standard. Trustpilot user stories frequently note same-day local repairs: “I dropped my phone… filed a claim online… tech fixed it in less than 20 minutes at my house.” This is especially impactful for business-critical devices. A verified Twitter user, Katie, posted: “Same day service is amazing! I was floored when I was told within hours I’d get a new phone!”
Customer service personalization is another bright spot. Names like “Pearl” and “Tyler” recur in reviews where agents waived deductibles, upgraded devices, or resolved cascading tech issues without hassle. These human touches are core to why many keep the plan for years.
For accident‑prone families, the plan’s portability matters. Jason on Twitter wrote: “I have 5 kids… Asurion was quick to handle.” Unlimited claims per year and repair options at over 700 ubreakifix locations give flexibility to keep multiple devices running.
Common Complaints
The biggest friction point is replacement versus repair policy. Fold/flip Samsung devices, certain Pixel models, and some laptops fall into “replacement only” categories, often with steep deductibles. That’s a deal‑breaker for users expecting a $29 screen fix. Others resent refurbished swaps for premium products; one long‑time Verizon customer called it “highway robbery for a… refurbished” replacement.
Miscommunication between carriers, Asurion, and repair shops can derail claims. A Trustpilot reviewer, Amanda, described being “pushed to purchase the replacement… instead of repairing,” even when parts were available. Appliance owners got stuck in “never-ending parts and service calls” without resolution, undermining the plan’s promise of convenience.
Divisive Features
Refurbished devices split opinions. Some appreciate the quality and warranty—Trustpilot’s Lynn said, “Refurbished isn’t a broken phone that’s fixed… it’s fine”—while others feel shortchanged, expecting brand‑new. Deductible fairness is equally divisive; quotes range from $29 for screen repairs to over $200 for premium models, with some alleging they weren’t informed upfront.
Service breadth also polarizes. Home+ and Appliance+ users love multisystem coverage (“perfect coverage for my electronics”), but those with rare or aging models may face exclusions, negating value.
Trust & Reliability
Trustpilot reveals a recurrent cycle: stellar support for standard claims, but noticeable failures for out-of-scope devices and appliances. Scam concerns usually stem from product category exclusions buried in fine print. Reddit and ConsumerAffairs threads highlight these gotchas—mainly high-end niche electronics where manufacturer coverage lapses but Asurion won’t step in.
Longevity-wise, reviewers who’ve held coverage for years often praise it, noting consistent next‑day deliveries. A long‑term AT&T customer wrote: “In 15 years I’ve used this insurance twice. Replacement cost was minimal compared to buying a new phone.” That durability translates into perceived value for mainstream devices.
Alternatives
Competitors mentioned in available data include SquareTrade, AppleCare, Mulberry, and Akko. SquareTrade offers lower premiums but caps claims. AppleCare’s service is tightly integrated with Apple products—ideal for loyalists—but costs more and excludes non‑Apple purchases. Mulberry covers all online buys for $9.99/month, providing breadth beyond electronics. Akko allows enrollment anytime, providing flexibility absent in Asurion’s 30‑day window.
For automotive accessories, eBay partners with Assurant for up to $5,000 coverage with similar rapid digital reimbursement—potentially better for buyers of used/refurb parts where Asurion’s plan might not apply.
Price & Value
Amazon lists ASURION’s auto plan around $16.99 for $150–$174.99 products, with zero deductibles for many accessory claims. Community tips stress buying during the initial product purchase to lock in eligibility. Based on Trustpilot appliance pricing, monthly rates for larger coverage plans hover around $34.99, with deductibles scaling to device type.
Resale impact is negligible—the value lies in avoiding full replacement expense. Multiple reviewers stress that one major claim can exceed years of premiums, especially on devices over $500.
FAQ
Q: Does ASURION cover cracked screens?
A: Yes, but eligibility and deductible vary. Many users report $29 repairs via local techs, while certain models fall under costly replacement-only clauses.
Q: Can I enroll after 30 days?
A: No. Plans require purchase within 30 days of product activation or upgrade, a limitation some find restrictive compared to competitors.
Q: Are replacements new?
A: Not always. Devices may be refurbished but carry a limited warranty. Satisfaction varies—some call refurb quality “like new,” others feel misled.
Q: How fast is shipping?
A: Standard phone claims often ship next-day, with many delivered in under 24 hours. Appliance timelines can stretch to weeks in rare cases.
Q: Can I cancel anytime?
A: Yes. Full refunds apply within 30 days, prorated thereafter.
Final Verdict: Buy if you have high‑value tech or auto accessories in heavy daily use, want immediate replacement, and can accept refurbished devices. Avoid if you own niche models excluded from repair or if you expect identical replacements. Pro tip from community: verify deductible rates and repair eligibility for your exact model before purchase—you’ll avoid the “replacement‑only” shock.
