North Face Borealis Backpack Review: Comfort & Laptop Safety
A 25-year legacy isn’t easy to maintain, but The North Face Borealis Commuter Laptop Backpack has kept its reputation intact with a score hovering around 8.7/10 across multiple platforms. Praised for its versatility — “great for anything… work, travel, hiking,” as one verified Zappos buyer put it — it manages to be both a commuter workhorse and a trail-ready daypack. Yet, digging deeper into the feedback reveals nuanced realities behind its high star ratings.
Quick Verdict: Conditional — Ideal for multi-use commuters, students, and light hikers. Those wanting ultra-smooth zippers or very large capacity might look elsewhere.
| Pros | Cons |
|---|---|
| Comfortable FlexVent suspension system with ACA certification | Zippers can be stiff and hard to pull |
| Excellent laptop protection with raised “hammock” sleeve | Laptop compartment lacks top strap security |
| Durable, water-resistant materials | Capacity feels tight for heavy textbook loads |
| Well-placed organization pockets | Exterior elastic bungee less practical for urban use |
| Versatile for both office and hiking | Some wear issues reported after months of use |
| Expansive water bottle holders | Small front pocket zipper position inconvenient |
Claims vs Reality
One standout marketing claim is the FlexVent™ suspension system, billed as offering “maximum comfort and all-day support.” Trustpilot reviews back this up for the most part. One customer shared, “After using for about 6 months, I can stand with this on and about 10 pounds in the bag and have no discomfort.” OutdoorGearLab’s testing concurred, praising “well-contoured shoulder straps with integrated ventilation.” However, not all feedback is glowing — some Reddit hikers noted that while breathable, the back panel fabric could feel “a bit scratchy if worn directly against the skin.”
Another advertised highlight is water resistance, with storm flap–covered zippers and non-PFC DWR fabric. OutdoorGearLab’s shower test confirmed the main compartment stayed “reasonably well protected” after drenching, though a “big pool of water” collected in the medium compartment. This indicates solid fabric performance but typical zipper leakage under sustained rain.
Finally, versatility is central to The North Face’s pitch, claiming the Borealis transitions seamlessly “from forest trails to commuter trains.” Multiple users echoed this — a Zappos buyer said, “It encompasses all that I need… whether work, school, or play.” Yet one commuter noted that the exterior elastic “is less practical for front country” use, becoming more aesthetic than functional in urban settings.
Cross-Platform Consensus
Universally Praised
Comfort is a recurring win across Reddit, Trustpilot, and outdoorgear reviews. The FlexVent suspension with padded back and articulated straps draws consistent acclaim. OutdoorGearLab called it “a comfortable laptop backpack you can wear all day,” and one Trustpilot customer praised how “weight distribution is amazing” even with a MacBook Pro and books. Students especially benefit; many cited the sternum and waist straps’ ability to lighten heavy textbook loads without bulk.
Laptop protection is another consistent bright spot. The “hammock” suspension keeps devices off the ground, something Reddit user feedback contrasted with The North Face’s Recon model: “The Borealis suspends the laptop… kind of like a little hammock.” This appeals to professionals and college students who carry electronics daily.
Storage design receives applause for thoughtful compartmentalization. Two large water bottle holders stand out — OutdoorGearLab described them as “some of the most practical we’ve seen,” still functional when the bag is fully loaded. Multi-use commuters take advantage of the fleece-lined pocket for sunglasses or phones, while hikers value the hydration bladder compatibility hidden above the laptop bay.
Common Complaints
Zipper stiffness comes up often. OutdoorGearLab flagged “zippers tough to pull,” and some Trustpilot users mentioned frustration when accessing smaller compartments. One patch of negative sentiment focuses on space limitations: while technically 28 liters, buyers said “space doesn’t stretch out very well… it will go down, but not out,” affecting those who pack bulky gear.
Durability concerns appear in isolated cases — Fakespot data shows “one shoulder strap started fraying after a month” and “strings in the back torn” after a term at school. While these are a minority, they impact credibility among heavy daily users.
The small front pocket’s zipper position is divisive. One feedback summary warns, “If you’re trying to access it upright, stuff at the top… may fall out,” causing annoyance for quick-grab items.
Divisive Features
The exterior bungee system is split between lovers and skeptics. Urban commuters sometimes find it catches on things or is visually unnecessary, while outdoor users appreciate it for stashing jackets or helmets. The hip belt also sparks debate — hikers appreciate the stability, but office users often stow it away to avoid dangling straps.
Trust & Reliability
Trustpilot patterns suggest high trust: 83% 5-star ratings with repeated purchases and long-term satisfaction. One parent noted their son’s previous Borealis lasted two years at college until stolen, prompting an immediate repurchase. Another buyer said, “North Face warranty is second to none,” boosting perception of backing longevity.
Durability anecdotes are strong in most cases. One commuter reported still enjoying pain-free carry after six months, while others lauded its ability to withstand “near capacity” daily school use. However, those minor strap fraying incidents from Fakespot hint at manufacturing variance, so warranty coverage remains important for peace of mind.
Alternatives
Community comparisons often mention the North Face Recon and Osprey Nebula 32. Reddit and OutdoorGearLab note the Recon offers “a little more space, a little better durability, and a few more cleverly designed pockets,” but lacks the Borealis’ raised laptop protection. The Osprey Nebula 32 caters more to hikers needing extra capacity and technical features, while the Borealis balances casual commuting with trail use at a slightly lower price.
Price & Value
Amazon lists the Borealis Commuter around $98.95, with eBay resale spanning $30 for used to $125 for new with tags. High resale suggests strong demand and perceived quality retention. Buyers advise watching sales — one Twitter promo dropped it to $27.92, though authenticity concerns apply for steep discounts from unofficial sellers. Many feel its longevity justifies the higher price versus cheaper backpacks, especially for students aiming for multi-year use.
FAQ
Q: Does the laptop compartment fit a 15-inch MacBook Pro with a case?
A: Yes. Multiple buyers confirmed fitting a 15” MacBook Pro, even with a case, though it “does stick out a tiny bit” without affecting closure.
Q: Is the backpack fully waterproof?
A: No. Fabric resists rain, but zippers can allow water in under prolonged exposure. Best for commuting in light to moderate rain.
Q: Can it replace a hiking daypack?
A: For light hikes, yes. The hip belt, sternum strap, and hydration bladder compatibility make it suitable, but it’s not as technically specialized as hiking-specific packs.
Q: How does it compare to the North Face Recon?
A: The Recon offers slightly more room and pockets but lacks the Borealis’ raised laptop bay. Borealis is better for device protection.
Q: Is there a women-specific version?
A: Yes. North Face offers a variant with fit adjustments tailored for women.
Final Verdict: Buy if you’re a commuter, student, or casual hiker who needs strong laptop protection and comfort. Avoid if you prioritize ultra-smooth zippers or want maximum bulk capacity for heavy loads. Pro tip: Stash the hip belt in the water bottle pockets when not hiking — several users found this keeps the pack clean-looking for office wear.
