Logitech M720 Triathlon Review: Comfort with Caveats
The surprising finding across hundreds of reviews is that the Logitech M720 Triathlon Wireless Mouse consistently delivers on comfort and multi-device convenience — but its long-claimed 24-month battery life isn’t always achieved in real-world use. Scoring an 8.1/10, it earns high marks from productivity-focused users who value its ergonomic shape, programmable buttons, and seamless device switching. Gamers and those needing flawless Bluetooth performance, however, may want to temper expectations.
Quick Verdict: Conditional — Excellent for productivity and multi-device workflows, less ideal for competitive gaming or glass-surface use.
| Pros | Cons |
|---|---|
| Comfortable ergonomic design suits most hand sizes | Scroll wheel can feel wiggly and noisy |
| Easy switching between up to 3 devices | Bluetooth wake-up lag for some users |
| Highly programmable buttons and gesture support | Battery life often closer to 12 months than 24 |
| Solid build quality and durable materials | Struggles on clear glass surfaces |
| Dual connectivity (Bluetooth + Unifying receiver) | Heavier than average; may fatigue users with wrist issues |
Claims vs Reality
Logitech markets the M720 Triathlon as having a 24-month battery life on a single AA battery. While many users on Trustpilot and Reddit confirmed exceptional longevity — “With daily 8-hour use, I’ve gotten at least 6 months out of a single charge,” wrote one verified Best Buy buyer — others reported falling short. A Reddit user noted: “Battery life might be closer to one year with regular use,” suggesting usage intensity impacts results more than the marketing implies.
Another bold claim is seamless multi-device switching via Easy-Switch and Flow technology. PC MENA’s review found switching “almost instant without any hassle” between a Surface Book and a work computer. However, Reddit user feedback points out a limitation: “It isn’t possible to connect 3 devices with Bluetooth, only 2 — the third device is always a dongle.”
Logitech also promotes hyper-fast scrolling and horizontal scroll capabilities. While many praised this — “Great if you’re using it constantly to open links in new windows or close tabs,” reported TechGearLab testers — some Twitter users felt the wheel “may appear flimsy” due to its multi-use build. This tradeoff between functionality and tactile solidity recurs in discussion threads.
Cross-Platform Consensus
Universally Praised
Comfort emerges as the most consistent highlight. Reddit user comments like “By far the most comfortable” and Trustpilot reviews calling it “soft, comfy in hand” align with TechGearLab’s testing across all hand sizes. The contoured shape and rubberized grip reduce fatigue during long workdays, making it a productivity favorite. For professionals juggling devices, the Easy-Switch button is a game-changer. As one Twitter user put it: “Switching is also very responsive… connected to both devices using Bluetooth and have had zero issues.”
Programmable buttons also win high praise. Multiple Amazon and Trustpilot buyers appreciated mapping functions to fit their workflow. “The gesture control button has been very useful and easily programmable,” wrote one user, highlighting its impact for photo editing and office automation.
Durability and build quality score well too. eBay refurbished listings often note “looks brand new, no dents or visible scratches,” and Trustpilot reviewers describe it as “sturdy and well-made.” This is reinforced by multi-year usage stories, such as a Redditor stating: “Been using it for 4 years… working without a hiccup.”
Common Complaints
Bluetooth performance divides opinion. While short distances on laptops pose no problem, longer ranges with obstacles can cause lag or delayed wake-ups. One Reddit user noted: “Takes a bit too long to wake up — like three to four seconds.” In office setups with distant receivers, USB 2.0 ports sometimes deliver poor movement smoothness compared to USB 3.0, as reported by the same user.
The scroll wheel’s tactile feel draws criticism. TechGearLab testers found it “a smidge louder than the competition,” while Twitter reviews mention it feeling “wiggly.” These comments suggest that while functionally impressive, the wheel’s physical feedback may not satisfy those accustomed to more solid mechanisms.
Battery life variance frustrates some buyers. A Trustpilot reviewer loved its longevity but admitted: “Logitech says 2 years but I cannot comment this at this point,” highlighting skepticism.
Divisive Features
Weight is both a plus and minus. For those preferring a solid feel, it’s “perfectly balanced” as per Best Buy reviewers. However, Reddit’s popularity rankings note “it’s a bit heavy… if you have wrist problems, you might want to keep away from it.”
Gaming suitability is mixed. Some Trustpilot users found it “great for gaming or home office,” while Reddit’s productivity-focused crowd warns: “Avoid this if gaming — DPI is low and not adjustable on the fly.”
Trust & Reliability
Trustpilot’s 4.7/5 average rating from 3,502 reviews suggests strong buyer confidence. Long-term Reddit stories support the durability — “Working without a hiccup” after years of use. However, intermittent Bluetooth dropouts documented in Logitech’s own user forums (“continuously loses connection… wait 20+ seconds to reconnect”) show that reliability can hinge on environment and connectivity type.
eBay refurbished units retain high condition scores, indicating that even second-hand models can hold up well after inspection, cleaning, and minor wear.
Alternatives
Community mentions often compare the M720 Triathlon to the Logitech M705 Marathon and MX Master series. Redditors note M720 shares comfort traits with the M705 but adds Bluetooth and multi-device pairing. Compared to MX Master, it’s lighter on price but lacks premium features like adjustable DPI and glass-surface tracking. For Apple-centric users, the Apple Magic Mouse is suggested for those who prefer flatter shapes and integrated gesture support.
Price & Value
Prices vary sharply: eBay refurbished units list around $28.99, while Best Buy sells new models for $39.99. Some Twitter and Trustpilot reviewers highlight scoring deals under $30, praising the value. Resale markets show strong demand — eBay sellers report multiple units sold. For budget-conscious buyers, refurbished listings with warranties offer significant savings without major compromises.
FAQ
Q: Can the M720 connect to three devices all via Bluetooth?
A: No. Users report it supports only two Bluetooth connections, with the third requiring a Unifying receiver.
Q: Is the scroll wheel noisy?
A: Some users find it louder or “wiggly” compared to competitors, though many appreciate its hyper-fast and horizontal scrolling capabilities.
Q: How instant is device switching?
A: Between Bluetooth and USB, switching is “fairly instant” according to Reddit reports. Between two Bluetooth devices, some users haven’t tested extensively.
Q: Does it work well on all surfaces?
A: It tracks well on most surfaces, including fabric, but struggles on clear glass without a mousepad.
Q: Is it suitable for gaming?
A: It’s fine for casual play, but low DPI and lack of on-the-fly adjustments make it less ideal for competitive gaming.
Final Verdict
Buy if you’re a productivity-focused user managing multiple devices daily — the Logitech M720 Triathlon Wireless Mouse offers comfort, customization, and reliable performance at a reasonable price. Avoid if you need ultra-responsive Bluetooth over long distances or require high-DPI gaming precision. Pro tip from the community: Pair it with a USB 3.0 port for best wireless performance and consider refurbished units for excellent value.
