EPSON T802320-S Magenta Cartridge Review: Conditional Yes
A shipping promise can matter as much as the ink itself: one Staples reviewer said the cartridge was “fine” but the “delivery was worst i’ve ever had.” That tension—solid print performance paired with occasional purchase-and-availability frustrations—shows up repeatedly around EPSON DURABrite Ultra Ink Magenta Cartridge (T802320-S). Verdict: dependable OEM color when you need magenta back fast, but value hinges on where you buy. Score: 8.2/10.
Quick Verdict
EPSON DURABrite Ultra Ink Magenta Cartridge (T802320-S): Conditional Yes.
For people who print at home or in a small office and just need to replace “only the cartridge that runs out,” buyers repeatedly describe it as reliable and true-to-color. The biggest negatives in the provided feedback are price sensitivity and fulfillment issues (out-of-stock, delayed delivery), not print defects.
| What buyers emphasize | What that means for you | Evidence (platform) |
|---|---|---|
| Clear, accurate printing | Good for documents and color that “looks right” | “printing is clear” (Staples) |
| Works immediately / restores printer function | Best for “one color” emergencies | “able to print again now” (Staples) |
| Convenience of buying single cartridges | Avoid paying for colors you don’t need | “order individual cartridges… only what i needed” (Staples) |
| Price feels high | Budget users may resent OEM cost | “price a little steep” (Staples) |
| Delivery can be great—or terrible | Time-sensitive buyers should choose retailer carefully | “delivery was amazing” vs “delivery was worst i’ve ever had” (Staples) |
| Pack pricing skepticism | Multi-packs may not save money | “difference is absolutely zero” (Staples) |
Claims vs Reality
EPSON DURABrite Ultra Ink Magenta Cartridge (T802320-S) is marketed around convenience and “brilliant results,” and users often echo the practical part: being able to replace one color without buying a full set. Digging deeper into user reports, the “replace only what runs out” promise isn’t just a nice-to-have—it’s what keeps a printer usable when one color blocks printing.
A Staples reviewer framed it as a rescue purchase: “only needed the magenta ( red ) ink for my epson printer . able to print again now without paying for additional ink colors i already have on hand .” For home users printing intermittently, that story captures the core appeal: you don’t have to overbuy.
The “brilliant results” angle shows up more subtly as trust in output quality rather than dramatic praise. One Staples reviewer kept it simple: “this ink cartridge is doing a great job . i would recommend it as the printing is clear .” Another described the color outcome as “true to color and last a longtime” when talking about Epson replacement cartridges broadly: “our epson printer is wonderful and the ink replacement cartridges are true to color and last a longtime .”
While marketing copy emphasizes durability traits like smudge/fade/water resistance (and multiple retailers list those benefits), the provided user feedback doesn’t include firsthand stories about water resistance or smudge-proof handling. The lived experience in these reviews centers on “it works,” “it arrived,” and “it cost.”
Cross-Platform Consensus
Universally Praised
The most consistent praise for EPSON DURABrite Ultra Ink Magenta Cartridge (T802320-S) is that it reliably restores printing when magenta is the blocker. That matters most to home-office users and small businesses who can’t justify downtime. A recurring pattern emerged in Staples reviews: buyers aren’t describing a hobby purchase—they’re describing a fix. One reviewer wrote: “gets the job done in emergencies when only one color is needed to have a functional printer .” Another echoed the same outcome in plain terms: “only needed the magenta ( red ) ink… able to print again now.”
Convenience, specifically the ability to buy a single color, is another theme that’s less about preference and more about avoiding waste. For users who print mostly black text but get locked out by a color cartridge, the single-cartridge model is the whole point. One Staples reviewer laid out the retail reality: “i 'm glad i could order individual cartridges… usually i have to get them as part of an overall package when i don't need all the colors .” That experience paints a clear persona: practical buyers who don’t want bundles.
When buyers talk about print quality, it’s usually framed as reassurance that OEM ink performs as expected. A Staples reviewer said: “this ink cartridge is doing a great job… printing is clear .” Another described satisfaction after switching brands: “switched from hp to epson and have been pleased ! ink seems to last longer than the hp cartridges .” That last comment is especially useful for cost-per-page worriers: it doesn’t claim cheap ink, but it does suggest perceived longevity compared to HP for at least one user.
Fulfillment and service experiences can also be positive, particularly for shoppers who rely on delivery. One Staples reviewer celebrated the logistics more than the ink: “cheapest price ! ! ! and staples delivered to my house ! ! ! ! ! fantastic ! ! !” Another similarly praised delivery and support: “the delivery was amazing… customer service was amazing .” For time-crunched home users, that “arrived fast and worked” experience becomes part of product satisfaction even when it’s really retailer performance.
Common Complaints
Sticker shock is the most direct product-adjacent complaint in the dataset. Even satisfied buyers flag cost. One Staples reviewer said: “price a little steep .” Another reviewer framed the pain indirectly by appreciating free delivery because “ink is costly enough !” That’s not a complaint about print results—it’s frustration at the category economics, especially for OEM cartridges.
Availability is another recurring friction point—less about the cartridge failing and more about obtaining it when needed. A Staples reviewer noted a real-world constraint: “this particular color is hard to find individually in the store for this 802 ink . it is easy enough to order online .” That line identifies who suffers most: people who need it today and prefer in-store pickup. It also hints at a workaround: order online, assuming shipping timing meets your need.
Delivery reliability itself becomes a pain point when expectations are set incorrectly. One detailed Staples review described being told next-day delivery and not receiving it: “thecartridgeisfinebutdeliverywasworsti’veeverhad… told i would be able to order and receive it thursday next day… but d oit come the nextday… no!!!” For deadline-driven users (tax forms, school projects, client packets), that mismatch between promise and reality can feel like a product failure even if the cartridge works perfectly once it arrives.
Value perceptions around multi-packs also surface. A Staples reviewer complained about bundle economics: “you would think a 4 oack would be less than buying the individual cartidges seperately . the difference is absolutely zero - 0 - nada.” That’s a warning for budget-minded buyers who assume packs automatically equal savings.
Divisive Features
Retail experience is the most divisive “feature” in the feedback: some buyers call it effortless, others describe it as infuriating. One Staples reviewer said: “quick and effortless ! got it , next morning , needed it fast , love it !” Another, in sharp contrast, described delayed delivery with intense frustration: “delivery was worst i’ve ever had.” The implication is practical: the cartridge’s reputation can swing based on which fulfillment channel you choose and whether your local store stocks magenta.
Even “value” can split depending on what a buyer prioritizes. Some praise pricing and convenience—“cheapest price… delivered to my house”—while others feel there’s “no savings” in buying packs. For users optimizing for lowest upfront cost, OEM pricing is hard to love. For users optimizing for low hassle and predictable results, paying more is tolerable if it keeps printing moving.
Trust & Reliability
The provided Trustpilot section content is effectively retailer/product listing text and Staples review excerpts rather than distinct Trustpilot user narratives, so scam-pattern signals (fake listings, non-delivery fraud, bait-and-switch reports) don’t appear in this dataset. What does show up clearly is fulfillment trust: when shipping estimates are wrong, it damages confidence.
On reliability of the cartridge itself, the feedback that’s actually about the ink is straightforward: it works, prints clearly, and restores functionality. Staples reviewers repeatedly report success after installation—“the cartridge worked fine
