ASURION Wearables Protection Plan Review: Conditional Buy
A Fitbit owner who expected a fight got an Amazon gift card in under a day. Reddit user u/fitbit*** said: “less than 24 hours after I opened the claim, I had a gift card to Amazon for the full original purchase price… the process was so easy with 0 issues.” That speed-and-reimbursement story shows up again and again around ASURION Wearables Protection Plan — but so do scattered reports of delays, repeat paperwork, and uncertainty about what’s actually covered. Verdict: Conditional buy, 7.8/10 based on current cross‑platform feedback.
Quick Verdict: Conditional
The prevailing tone is that ASURION Wearables Protection Plan works well when the claims pipeline runs smoothly, especially for mainstream wearables bought on Amazon. It’s most attractive to people who want a low upfront cost and are okay receiving reimbursement (often via Amazon gift card) instead of a repair. A recurring pattern emerged: users who file a claim with their order info handy tend to get fast approvals, while edge cases (non‑Amazon purchases, repairs that go wrong, or unclear coverage like batteries) create the loudest frustration.
Another important nuance from user stories is that many people buy the plan expecting to never use it. Yet when their watch or band fails right after the manufacturer warranty ends, they’re often relieved the plan “kicked in” without much pushback. At the same time, a minority of reviewers describe being stuck in long claim loops or feeling like they were passed between Asurion and the manufacturer.
| Pros (from users) | Cons (from users) |
|---|---|
| Very fast approvals and reimbursements for many claims | Some claims drag out with repeated forms or slow repairs |
| Refunds often equal the full purchase price | Taxes may not be reimbursed on gift-card payouts |
| Simple online filing for Amazon purchases | Confusing handoff to manufacturer in some cases |
| Coverage helpful after manufacturer warranty expires | Coverage boundaries (esp. batteries) feel inconsistent |
| Wide brand compatibility per plan marketing | Replacements/refunds sometimes not “identical” in user expectations |
Claims vs Reality
Claim 1: “Fast and easy smart tech repairs / most claims approved within minutes.”
Digging deeper into user reports, many people say this is accurate. Verified buyers on Amazon frequently describe a short claim flow that ends with a prepaid shipping label and quick payout. One verified buyer on Amazon wrote that after a Jabra earbud battery failure, they had “a shipping label within 24 hours and an amazon gift card the same day that the package was dropped off at ups.” Another verified buyer on Amazon described Fitbit coverage this way: “within hours my claim was okayed and a gift card for full purchase price was sent to me.”
But the same claim doesn’t hold for everyone. A verified buyer on Amazon warned: “it has been over 15 days since they got my watch… this claim has been going on for over a month,” describing repeated document requests and a repair that allegedly caused a shock and burn. The gap seems tied to claim complexity: straightforward failures lead to “minutes to approval,” while messy repairs or unclear eligibility lead to drawn-out cycles.
Claim 2: “No additional cost for repairs; drops, spills, cracked screens covered from day one.”
Several users validate the “no‑hassle reimbursement” side of this. Reddit user u/fitbit*** contrasted Asurion with Fitbit support: “Fitbit… couldn’t offer anything except a 35% discount on a new one,” while Asurion refunded the full original price. Another verified Amazon buyer said: “they didn't question me much… my gift card was sent… as soon a UPS scanned it.”
However, users also point to out‑of‑pocket gaps that aren’t always obvious at purchase. A verified buyer on Amazon noted: “my only complaint is they only cover the actual price of the product not the price with taxes included so i had to pay $15 for the taxes.” So while repairs or reimbursements are often “no additional cost” in principle, some users feel the real replacement cost still includes taxes or upgrades.
Claim 3: “Coverage is indefinite / protects old, new, and future purchases.”
Marketing for Asurion Home+ emphasizes broad, ongoing coverage, but user feedback around the ASURION Wearables Protection Plan is more grounded in the specific Amazon add‑on plans. Many buyers treat it as a single‑device, fixed‑term warranty that’s easy to redeem. The Reddit protection‑plan thread shows this logic clearly, with u/fitbit*** re‑buying the plan after a successful claim: “I’m planning on getting a new charge 5 and getting the protection plan again.”
Still, broader Asurion users on ConsumerAffairs describe multi‑device plans positively, but the wearable‑plan‑specific feedback doesn’t really test “indefinite” coverage. The reality from stories is that people care less about indefinite terms and more about whether their specific watch failure is accepted quickly.
Cross-Platform Consensus
Universally Praised
The strongest praise across Reddit, Amazon reviews, and ConsumerAffairs centers on speed and simplicity when a claim goes through cleanly. For busy parents or people who rely on wearables for health tracking, getting reimbursed quickly matters more than a repair attempt. Reddit user u/fitbit*** said the claim “gave me a prepaid label… this morning… I had a gift card… for the full original purchase price.” Another verified Amazon buyer echoed the same pattern with earbuds: “shipping label… gift card the same day.”
A recurring pattern emerged around the value of Asurion as a post‑manufacturer safety net. For users whose wearables fail right after the one‑year OEM warranty, the plan feels timed perfectly. A verified Amazon buyer wrote: “less than a month after the manufacturer’s warranty expired, the device broke. Asurion reimbursed me the total purchase price.” Another added a similar story: “after about 16 months, the battery… was not holding a charge… pivoted to my asurion coverage.”
Users also praise the low‑friction “refund over repair” model. Many don’t mind a gift card if it lets them upgrade immediately. A verified Amazon buyer said: “I received all my money back… with the gift card I was able to order more headphones and another 2 year protection plan.” This appeals most to people who shop on Amazon anyway, since the reimbursement stays in their buying ecosystem.
Common Complaints
The most consistent negative feedback is about claims that stall. The long Amazon review about a Fitbit Versa 2 is the clearest example, describing a cycle of “multiple duplicated doc/pic requests,” “shipping label… no good,” and a timeline stretching from June to late August. The same reviewer wrote: “they repaired it previously… done incorrectly… caused a burn that blistered,” highlighting how a repair path can feel riskier than a replacement.
Another frequent frustration is repeat contact with manufacturers, even when the user already tried that route. A verified Amazon reviewer said Asurion first insisted they contact the OEM because the watch was under warranty, then still required more calls: “between all the phone calls and restating the obvious information, it took an hour to resolve.” For wearables owners who just want a single point of accountability, that back‑and‑forth is a sharp pain point.
Small “hidden cost” annoyances show up too. Multiple users mention taxes not being covered on gift‑card reimbursements. One verified Amazon buyer framed it as tolerable but real: “better than having to pay the full 150 for a new product,” but still a mismatch between expectation and payout.
Divisive Features
Reimbursement versus repair is where opinions split. Many users love immediate refunds, but some want their exact device back or dislike that replacements might be refurbished. Broader Asurion feedback on ConsumerAffairs includes both extremes: some praise being replaced with “upgraded” models, while others complain replacement value felt too low. One ConsumerAffairs reviewer said they were given a “$60 phone for a replacement” after sending in a “$900 phone.” That tension isn’t wearable‑specific, but it colors expectations for watch plans too.
Battery coverage is another gray area. In non‑wearable Reddit threads about Asurion, users debate whether built‑in batteries count as covered. While one Navimow owner eventually got written confirmation that a built‑in battery was covered, another user cited Asurion support saying “batteries are not covered.” Wearable buyers are likely to encounter the same uncertainty, especially for fitness bands where battery decline is the main failure mode. While officially the Amazon plan includes wear‑and‑tear malfunctions after OEM warranty, multiple users still talk about battery outcomes through claims rather than clear policy language.
Trust & Reliability
Scam concerns appear, but they’re not the majority voice. On ConsumerAffairs and Amazon, there are harsh one‑star accounts calling Asurion a “scam” or describing denial loops, yet these sit alongside a large volume of positive quick‑resolution stories. The strongest trust builders are long‑term users who file many claims over years. One ConsumerAffairs reviewer wrote: “I’ve filed maybe 2–3 claims a year… they have never given me a hard time.” Another said Asurion “has always been very fast with reimbursements… I always purchase the protection plan when available.”
Reddit’s wearable‑specific discussion reinforces durability trust through a “years later” lens. Reddit user u/fitbit*** filed after 2.5 years and still got a full refund within 24 hours, which serves as a concrete long‑term reliability datapoint.
Alternatives
Only one direct competitor appears in the data: Fitbit’s own protection plan. In the Reddit comparison thread, the original poster leaned toward Asurion because it was “less money, longer time.” The decisive user story comes from u/fitbit***, who had Fitbit support offer only “a 35% discount on a new one” for a dead Charge 3, then saw Asurion reimburse the full purchase price quickly. That makes Fitbit’s plan look weaker on payout generosity in this anecdote, though the thread also notes Fitbit has a reputation for good customer service. No other wearable‑specific competitors are mentioned in the provided sources.
Price & Value
Price perceptions depend on how often you break wearables. Amazon listings show multi‑year plans in the ~$8–$38 range depending on device price tier, and users consistently frame that as cheap insurance against a $100–$300 watch replacement. Asurion marketing itself cites “average smartwatch costs $300 to replace,” which aligns with why people say it’s a “no brainer” add‑on.
Value stories are strongest when failure happens after 1–2 years. A verified Amazon buyer said their Fitbit died just over a year in, and the contract “replaced my tracker.” Another described a battery failure at 16 months and got a full gift‑card payout. In both cases, users implied the plan paid for itself instantly.
The main value caveat from community tips is keeping your order confirmation and being ready with model/serial info. Reddit user u/fitbit*** advised: “just make sure you keep that original email from asurion with your order code.” Buyers who can’t easily produce receipts or who bought outside Amazon may face longer claims.
FAQ
Q: How fast are claims for the ASURION Wearables Protection Plan?
A: Many users report approvals within hours to a day. Reddit user u/fitbit*** said their claim produced a full Amazon gift card “less than 24 hours” after filing. Some Amazon reviewers, though, describe delays of weeks when repairs or documents are repeatedly requested.
Q: Do users usually get repairs or refunds?
A: Feedback leans toward refunds via Amazon gift card rather than physical repairs, especially for wearables. Verified Amazon buyers frequently mention returning the device and receiving “the full original purchase price.” A smaller group reports repair attempts, sometimes with mixed results.
Q: Are batteries covered?
A: Coverage feels inconsistent in user discussions. Some claims involving battery decline were reimbursed, like earbuds and Fitbit bands failing after 16 months. Yet other Asurion threads note batteries can be excluded unless they are built‑in and non‑replaceable, so users recommend confirming for your specific device.
Q: Does Asurion reimburse taxes too?
A: Several verified Amazon buyers say taxes are not included in gift‑card reimbursements. One wrote: “they only cover the actual price of the product not the price with taxes included,” meaning you may pay sales tax again when buying a replacement.
Q: What happens if my wearable is still under the manufacturer warranty?
A: Some users say Asurion initially redirects them to the manufacturer if the device is within the OEM warranty window. A verified Amazon reviewer described “a little runaround” because Asurion kept insisting on OEM contact even after the manufacturer declined coverage.
Final Verdict
Buy if you’re an Amazon wearable buyer who wants low‑cost coverage and is comfortable with a gift‑card refund to replace or upgrade later. Avoid if you need guaranteed same‑model replacement or can’t tolerate a potential paperwork loop in edge cases. Pro tip from the community: keep your Asurion order email and device details ready; Reddit user u/fitbit*** stressed that having the confirmation made the “so easy” claim possible.
