ASURION TV Protection Plan Review: Worth the Cost?
A customer once described the ASURION Television Protection Plan as “like owning a fire extinguisher — you hope you never need it, but when you do, it’s worth every cent.” With an average rating hovering between 4.1 and 4.4 stars on Amazon and largely positive cross-platform sentiment, this plan scores a solid 8/10 for value and coverage, though its performance can vary depending on claim experiences.
Quick Verdict: Conditional — strong protection for high-value or high-risk devices, but processes can frustrate in edge cases.
| Pros | Cons |
|---|---|
| No deductible for TV repairs or refunds | Some claim denials for coverage exclusions |
| Power surge coverage from day one | Replacements may not be identical model |
| Fast resolution in many cases | Occasional long delays in authorization |
| Amazon gift card refund if irreparable | Ends plan after one successful claim |
| 24/7 expert tech help included | Poor vendor communication in some repairs |
| Covers mechanical/electrical failures | Confusion over registration and eligibility |
Claims vs Reality
Marketing for the ASURION Television Protection Plan promises “$0 costs for repairs, parts, labor, and shipping” along with coverage for malfunctions beyond the manufacturer’s warranty and immediate protection from power surges. The online claims process is advertised as fast, with most approvals “within minutes.”
Digging deeper into user reports, the "most claims approved within minutes" tagline holds in many cases. A verified buyer on Amazon noted: “Quick processing… overall, I was able to get a refund to purchase another TV.” Reddit user u/lsa8rc4v echoed this after getting a refund a year after purchase: “They refunded me the entire amount on my Amazon gift card balance.” These fast outcomes are particularly valuable for buyers who rely on their TV daily.
However, real-world data shows inconsistencies. One Amazon customer recounted: “Three days later… no call from the repair company… finally relented a refund after almost two weeks of constant frustration.” This gap between the claim of “minutes” and actual multi-day wait times is primarily seen when vendor coordination is involved, which can stall the process.
The promise of "expert tech help 24/7" also has mixed feedback. While many praise the helpful troubleshooting — one Trustpilot reviewer described “constant updates in regards to my device… customer service was amazing” — others criticize support availability. “I quickly found out there is no listed contact phone number… chat feature said nobody was available,” complained an Amazon reviewer.
Cross-Platform Consensus
Universally Praised
Many buyers find the plan invaluable when TVs fail outright or suffer surge damage. For families with multiple electronics, the coverage becomes a lifesaver. Reddit user u/kdhuthx testified: “We have made three claims and they were paid immediately. It’s been totally worth it to us.”
Several stories stand out for speed and simplicity. A Trustpilot reviewer shared: “Filing a claim took just minutes online… my replacement device arrived the very next day.” Another frequent praise is the day-one surge protection, which one Amazon customer described as “really wow-ed me… ensured my new TV wouldn’t be ‘up a creek’.”
For users who want immediate resolution, such as streamers or sports fans, the rapid refund or full replacement can mean no missing out on critical viewing events. One Twitter user said: “TV stopped working… had a new TV all within the same week!” A replacement via Amazon gift card often enables same-day ordering.
Common Complaints
The most persistent complaints revolve around claim denials and delayed vendor responses. Redditors recount being pushed between manufacturer and ASURION coverage, especially for damage within the original warranty period — effectively pausing claim resolution. u/lfn673q complained about “two hours on chat… clear agenda of denying and delaying to avoid coverage.”
Another frustration is the termination of multi-year plans after a claim payout. One Amazon reviewer of the 4-year protection described disappointment: “They only offered me an Amazon gift card for the price I paid… plan ends with this claim… to get the same TV now I have to pay more and buy another protection plan.”
Delays compound the irritation; a 3-year plan buyer told Amazon: “Refiled claim multiple times due to system error… refund only after two weeks of constant follow-up on my part.”
Divisive Features
The Amazon gift card refund mechanism draws both praise and criticism. When replacement stock is unavailable, gift cards let shoppers choose new models instantly. However, they are tied to the original purchase price, not current market rates — a pain point if prices have risen. Some view this as flexible; others, like the 4-year plan Vizio owner, saw it as a loss of value.
Whether the plan’s no-deductible structure outweighs the risk of process delays depends heavily on user expectations. Tech-savvy buyers who keep receipts and document product condition report smoother payouts.
Trust & Reliability
Trustpilot and Reddit threads reveal divided trust. Many customers highlight reliability over years of coverage — one 4-decade tech owner wrote: “First time I used it… replacement on the way… whole process was fast and easy.” Others, however, call it a “total scam” when claims are denied for exclusions like using indoor products outdoors.
Long-term users suggest meticulous record-keeping to avoid disputes. Reddit mod advice includes saving receipts and taking product photos immediately. When disputes arise, appeal options and direct supervisor contact can resolve issues — as in the case of delays being fixed with immediate refunds.
Alternatives
While no competitors are named in the dataset, comparisons emerge between ASURION and manufacturer warranties. The manufacturer route can be cost-saving within the first year but lacks ASURION’s power surge and accidental coverage. Some Redditors advised relying on credit card extended warranties for low-value items, reserving ASURION plans for high-cost gear or multi-device households.
Price & Value
Plan pricing varies by item category. A typical 3-year plan for a $450-$499 TV comes with no deductible and power surge protection, which many view as cost-effective insurance. Amazon’s current ASURION TV plans start around $13.99, while extended packages and Complete Protect subscriptions cost more but cover additional devices.
Community tips emphasize buying minimum-term coverage for budget-friendly TVs, avoiding multi-year investments if concerned about early claim termination. For high-priced models and families with children, the extra years can be worth it — especially to cover accidental damage across devices.
FAQ
Q: Does ASURION cover power surge damage on TVs from day one?
A: Yes, power surge protection starts immediately upon purchase, even before the manufacturer’s warranty expires.
Q: If my TV is irreparable, will ASURION send me the current model?
A: Not necessarily — you may receive an Amazon gift card equal to your original purchase price, which can be less than the cost of a current model.
Q: Can one successful claim end my multi-year plan?
A: Yes, for individual product plans, fulfilling a claim can terminate the remaining coverage period.
Q: Do I need to register my TV serial number when buying the plan?
A: No, if bought with the product on Amazon, the plan automatically ties to your purchase. Keep receipts and confirmation emails.
Q: How fast can I expect claim resolution?
A: Many cases are resolved within days, but vendor delays or documentation issues can extend timelines to weeks.
Final Verdict: Buy if you own a high-value TV or have a household prone to accidental damage; Avoid if you expect an identical replacement at all times or are unwilling to navigate potential delays; Pro tip from community — keep digital and photo records of your TV’s condition for smooth claim processing.
