ASURION Sporting Goods Protection Plan Review: Worth It?
Digging into thousands of user reviews across Amazon, Reddit, Trustpilot, and other platforms, the ASURION Sporting Goods Protection Plan emerges as a product with a high satisfaction rate in successful claims — but also a notable pattern of frustration when claims are denied or delayed. With ratings ranging from 3.9 to 4.7 stars depending on the plan tier, the real-world verdict sits at a 7.8/10: strong value for high-risk, high-cost items, but inconsistent experiences in edge cases.
Quick Verdict: Conditional — worth it for expensive, portable sporting goods prone to wear or accidents, but read the exclusions closely.
| Pros | Cons |
|---|---|
| Fast claims approval for many users (minutes to hours) | Denials for exclusions like “outside normal use” or “cosmetic damage” frustrate buyers |
| Full purchase price refunds via Amazon e-gift cards in many cases | Some report long delays or repeated requests for documents/photos |
| Covers drops, spills, power surges from day one (for portable items) | Not all items or damage types covered — frame damage, outdoor misuse |
| No additional cost for repairs (parts, labor, shipping) | Aggressive upselling of higher-tier plans during claims calls |
| Transferable coverage on resale | Replacement items may be refurbished, not identical |
| 24/7 claims filing online or by phone | Customer service quality varies by rep |
Claims vs Reality
Marketing materials promise “no additional cost” repairs, “drops, spills, and cracked screens covered from day one” for portable products, and “most claims approved within minutes.” For many, this holds true. A verified Amazon buyer described replacing a Schwinn elliptical: “Asurion sent a gift card to cover the full value” with minimal hassle.
But digging deeper into user reports, the exclusions often surprise customers. While ASURION states coverage includes accidental damage, Reddit users point out that “generally using an indoor product outdoors means it falls outside of normal use.” One customer who placed indoor security cameras on a covered porch learned weather-related damage wasn’t covered.
The “most claims approved within minutes” claim is credible in many success stories — Trustpilot reviewers repeatedly cite approvals in under 10 minutes — yet others describe weekslong waits. One Amazon reviewer spent “the day sending pictures… later that night I received an email… they do not cover my bike repair” because a bent frame was excluded.
Cross-Platform Consensus
Universally Praised
Speed and simplicity top the list of positives. Trustpilot is full of stories like: “Filed a claim… done completely by 6:30 pm. I am being reimbursed for the full price of the phone.” For those with high-ticket sporting goods, this means minimal downtime. A Reddit user recounted dropping a weight on an iPhone 13 Pro: “They told me the price and arranged for next day shipping (a nice surprise). The one I received looked absolutely new.”
Refunds via Amazon e-gift cards also resonate. One user said, “They refunded me the entire amount… and I keep the tent.” For cyclists, this can mean replacing a damaged e-bike within days rather than waiting for lengthy repairs.
Portable equipment owners — from golf gloves to treadmills — benefit most. A Trustpilot reviewer praised a golf glove claim: “Paid off because I’m able to get a new one without having to pay the $24 price.”
Common Complaints
The most consistent frustration stems from denied claims on technicalities. An Amazon buyer’s electric bike battery failure led to “waiting on hold for hours… never get to talk to [a supervisor].” Others report being told damage was “cosmetic” or “outside normal use.”
Delays and communication breakdowns appear across platforms. One Trustpilot user described “three weeks since I sent my broken Samsung earbuds… representatives… cannot provide me with any information.” Reddit threads echo this, with users feeling ASURION “has a clear agenda of denying and delaying to avoid coverage.”
Aggressive upselling also leaves a bad taste. A Reddit customer noted that during a claim call, “they always include a little sales pitch… they push once more but if you are firm they give up.”
Divisive Features
Refurbished replacements divide opinion. Some receive “absolutely new” condition items, while others are disappointed by non-identical models. The no-lemon policy (replace after three repairs for same issue) is praised by frequent users, but rarely comes into play for single catastrophic failures.
Coverage breadth also splits opinion: for high-value, accident-prone items, users see it as indispensable; for low-cost or low-risk gear, even fans admit it’s not worth the premium.
Trust & Reliability
Scam accusations surface, often tied to misunderstandings about exclusions. On Reddit, one skeptic said, “I’ve basically been paying for a scam” after years of buying plans but struggling with two $30 claims. Yet long-term customers counter with durability stories: a Trustpilot reviewer wrote, “Over many years I have had items protected by Asurion… only had good experiences.”
Patterns show that when claims fall squarely within listed coverage, outcomes are quick and positive. Disputes arise when issues are borderline or documentation is incomplete. Some savvy users advise skipping ASURION for items already covered by credit card warranties, reserving it for high-risk sporting goods.
Alternatives
In user discussions, AppleCare+ is mentioned as a comparison for tablets and phones — with some noting ASURION’s lower cost but more limited scope. For those buying directly from sporting goods retailers like Dick’s, the “No Sweat Protection Plan” — also administered by ASURION — offers similar terms but adds perks like annual bike tune-ups.
Price & Value
Pricing varies by product value: an $800–$899.99 sporting goods plan averages $49.99–$129.99 online, with some discounts to ~$8/month on financing platforms. eBay listings show out-of-stock demand for certain tiers, suggesting buyers value it enough to seek it post-purchase (within the 30-day eligibility window).
Community tips stress buying only for items with high replacement costs relative to plan price, and documenting condition at delivery to avoid denial.
FAQ
Q: Does ASURION cover outdoor use of indoor products?
A: No. Reports from Reddit and Amazon confirm that using an indoor-only product outdoors is considered outside “normal use” and excluded from coverage.
Q: How fast is the claim process?
A: For many, minutes to same-day. Trustpilot users cite approvals in under 10 minutes, but others report multi-week delays if documentation is missing or damage is disputed.
Q: Will I get a new replacement?
A: Not always. Some replacements are refurbished but in like-new condition. Experiences vary — some customers are thrilled, others disappointed by non-identical models.
Q: Can I transfer the plan if I sell the item?
A: Yes. The plan is transferable, which some users note can be a selling point for high-end gear.
Q: What’s excluded from coverage?
A: Loss, theft, intentional damage, cosmetic-only damage, pre-existing conditions, and certain parts unless specified (like batteries for some products).
Final Verdict: Buy if you’re protecting expensive, portable sporting goods prone to drops, spills, or mechanical failure, especially if you value quick reimbursement over repair. Avoid if your item is low-cost, already covered by another warranty, or will be used outside manufacturer guidelines. Pro tip from the community: document your product’s condition on day one — photos can make or break a claim.
