ASURION Sporting Goods Plan Review & Verdict
Surprising patterns emerged in feedback for the ASURION Sporting Goods Protection Plan — while many users rate it as a dependable safeguard for high-value gear, others report frustrating claim denials and long delays. Balancing fast approvals with occasional disputes, the plan earns a 7.8/10 in our aggregated score.
Quick Verdict: Conditional Buy
| Pros | Cons |
|---|---|
| Fast claim approvals for many users | Some claims denied on technicalities |
| Full purchase price reimbursements via Amazon gift card | Replacement products may differ from original |
| Coverage for drops, spills, and mechanical failure | Long hold times for certain cases |
| No additional repair costs (parts, labor, shipping) | Aggressive upselling during service calls |
| Easy online claim process | Inconsistent communication from support |
| Transferable and starts day of purchase | Confusion over coverage start/end dates |
| Good value for high-ticket sporting equipment | Certain damage types excluded (e.g., misuse, outdoor use of indoor gear) |
Claims vs Reality
Marketing promises emphasize “no additional cost” repairs, coverage for drops, spills, cracked screens, and mechanical failures, and most claims approved “within minutes.” While this holds true for many, user experiences reveal nuances.
On Amazon, a verified buyer noted: “I used it to replace a Schwinn elliptical after it kept breaking… Asurion sent a gift card to cover the full value.” This aligns closely with the stated reimbursement promise. Similarly, Reddit user u/ksa*** reported that after their tent leaked, “they could just refund me and I keep the tent… definitely not a scam.”
However, others describe difficulty even when damage seemed covered. A verified Amazon buyer recounted filing for an electric bike repair, only to be told “the frame… is bent and they say it’s not covered.” This highlights the gap between broad claims of accidental damage protection and specific exclusions buried in terms.
Even the touted “most claims approved within minutes” can falter. Trustpilot user Jasmine*** wrote, “Never received phone after waiting four days… do not waste time paying for service monthly.” While the majority receive swift resolutions, delays happen, particularly in complex cases.
Cross-Platform Consensus
Universally Praised
Across Reddit, Amazon, and Trustpilot, speed of resolution is the most consistent win. Verified buyers repeatedly describe filing claims in under 10 minutes and receiving reimbursement within days. One Amazon reviewer of the $90–$99.99 plan said, “Filed the claim and had a full credit put on my Amazon account… everything was super simple.”
For families with active kids, coverage for accidental damage is a standout. Reddit user u/ls8rc4v shared: “When [my product] stopped working just over a year later they refunded me the entire amount… definitely not a scam.” Parents note peace of mind for items like hoverboards, sporting gear, and fitness trackers that face heavy use.
High-ticket sporting goods owners benefit most. A Trustpilot reviewer used the plan to replace a treadmill crucial for physical therapy, praising “fantastic service… recommend to anyone making a high dollar purchase.”
Common Complaints
Confusion over what constitutes “normal use” is a recurring pain point. Reddit threads highlight denials for using indoor cameras outdoors, and Amazon reviewers report exclusions for bent bike frames. This disproportionately affects outdoor sports users who adapt gear for varied environments.
Long hold times and poor escalation processes frustrate claimants with complex cases. One Trustpilot user described “waiting in hold for hours… been waiting to talk to a supervisor for days” over an e-bike battery issue. Such delays undermine the “no hassle” marketing.
Aggressive sales tactics during calls also irk customers. A Reddit user shared that while arranging a replacement phone, “they… try to get a verbal ok [for a more expensive plan]… push once more but if you are firm they give up.”
Divisive Features
The Amazon e-gift card reimbursement system splits opinion. For frequent Amazon shoppers, it’s instant store credit. For others, it locks them into a retailer they may not want to use again. One Amazon reviewer appreciated “full credit… bought the exact one,” while another wished for direct cash refunds.
Coverage start timing generates debate. Some love that it begins on the purchase date, while others are caught off guard when manufacturer warranty overlaps delay certain benefits. The Reddit “worth it or not” thread shows confusion about when accidental coverage kicks in.
Trust & Reliability
Scam accusations surface mainly from users denied claims on technicalities. On Reddit, one buyer stated, “companies like this should be put out of business… it’s a scam for your money.” Trustpilot patterns show that dissatisfaction often ties to misunderstandings of exclusions or mismatches between sales pitches and actual terms.
Yet long-term customers report consistent payouts. A Trustpilot reviewer with multiple claims over years said, “I have had nothing but positive experiences… quick to respond asking for photos and refunding or replacing my item.” This suggests reliability improves when buyers understand coverage scope.
Alternatives
While no direct competitors dominate the sporting goods space in these threads, Allstate Protection Plans (mentioned in eBay policy) offer similar mechanical failure coverage, sometimes with accidental damage options. The key difference is payout method—Allstate may reimburse in cash rather than store credit, which some users might prefer.
Price & Value
Current Amazon listings show 2-year plans for mid-range sporting goods priced from under $20 to about $30 depending on item value. For high-cost items like e-bikes or treadmills, community consensus is that the plan “pays for itself” if used even once.
Resale value isn’t directly impacted, but transferable coverage can make gear more attractive in private sales. Users recommend buying the plan within 30 days of product purchase to maximize eligibility.
FAQ
Q: Does the plan cover accidental damage for all products?
A: No. Accidental coverage applies to select products; exclusions include misuse or using indoor gear outdoors.
Q: How fast are claims processed?
A: Many users report approval within minutes and reimbursement or replacement in days, but complex cases can take weeks.
Q: Can I get cash instead of an Amazon gift card?
A: Typically, reimbursement is via Amazon e-gift card; cash payouts aren’t standard for this plan.
Q: Is coverage transferable if I sell my item?
A: Yes, the plan can transfer with the item, benefiting the new owner.
Q: When does coverage start?
A: It starts on the purchase date, but certain protections may only apply after the manufacturer warranty expires.
Final Verdict: Buy if you own high-value sporting goods or fitness gear and shop frequently on Amazon—especially if accidental damage is a risk. Avoid if you need cash reimbursements or use gear outside manufacturer guidelines. Pro tip from community: Document your item’s condition at purchase and clarify coverage specifics to avoid surprises.
