ASURION Ride-On Protection Plan Review: Worth It?
A Reddit user u/kdhauthx didn’t mince words when describing their experience with ASURION Ride-On Protection Plan: “We have made three claims and they were paid immediately. It’s been totally worth it to us.” That sentiment echoes across Amazon, Trustpilot, and Twitter, where a clear majority of buyers praise the plan’s speed, simplicity, and breadth of coverage. Scoring this a 8.5/10, the plan delivers strong peace of mind—especially for households with accident-prone kids or high-value gear—but it’s not without its caveats around exclusions, occasional claim denials, and replacement discrepancies.
Quick Verdict: Conditional Buy
| Pros | Cons |
|---|---|
| Fast claim approval, often within minutes | Batteries sometimes excluded unless non-removable |
| Full Amazon gift card refunds if repair impossible | Service fee up to $99 for expensive items |
| Coverage starts day 1 for accidental damage | Some claim denials frustrate users citing “wear and tear” |
| No cost for repairs (parts, labor, shipping) | Replacement may not match original quality |
| Unlimited claims up to $3,000/year limit | Confusion over coverage start date vs. manufacturer warranty |
| 24/7 tech support included with Complete Protect | Aggressive upselling tactics reported |
| Works well for high-value, accident-prone items | Coverage limited to Amazon purchases |
Claims vs Reality
ASURION advertises “no additional cost for repairs—parts, labor, and shipping included” and most claims approved “within minutes.” Amazon reviews overwhelmingly confirm this speed, like one verified buyer who said, “Claim process was completed and resolved within 5 minutes. Very pleased with the service.” Trustpilot user Sarah detailed receiving an e-gift card “that same day” after her item was deemed beyond repair.
Another claim is “coverage for drops, spills, and cracked screens from day one.” Reddit feedback validates this for portable electronics, with u/ls8rc4v noting, “When it stopped working just over a year later they refunded me the entire amount on my Amazon gift card balance.” However, for non-portable gear, such as appliances and lawn equipment, coverage for accidental damage doesn’t kick in until after the manufacturer’s warranty expires, a point several users missed.
Marketing suggests “most claims approved within minutes” and “hassle-free replacements.” While this happens frequently, frustration emerges when claims are denied. Reddit user u/lfn673q spent “two hours on a chat” only to feel the company “had a clear agenda of denying and delaying to avoid coverage.” Real-world performance matches the promise for many but falls short for those with borderline cases or misunderstood exclusions.
Cross-Platform Consensus
Universally Praised
Across Amazon and Trustpilot, speed is the standout feature. A verified buyer wrote, “Very efficient and fast resolution… agent was so friendly and pleasant to speak with.” For parents, the plan shines—Amazon buyer said, “Best investment, my kids break all their electronics and they replace them for us, super easy process.”
For tech-heavy homes, Complete Protect’s unlimited claims up to $3,000/year proves invaluable. Reddit user u/ksaevb had a tent leak in “7 places” and got a refund without return hassles. Twitter reactions include “same day service is amazing!” and “Asurion has been a life saver on several occasions,” underscoring their logistical effectiveness.
High-value gear owners, especially photogs and gamers, appreciate not paying out of pocket for labor and parts. Trustpilot’s Daniel recounted replacing a 92" Mitsubishi TV with a 98" LG “immediately scheduled for delivery” after claim approval—no hassle, no downtime.
Common Complaints
Battery coverage confusion is a persistent issue. While official terms exclude “replaceable components” like light bulbs and batteries, multiple Reddit users secured coverage for non-user-replaceable batteries after getting written confirmation. Others, like an Amazon customer, weren’t so lucky: “Damaged battery for my scooter… they don’t cover it. Do not waste your money.”
Claim denials often hinge on “normal use” definitions. One Redditor asked about using indoor-rated cameras outdoors and was told it would void coverage. Trustpilot’s Danni endured a “6 week” delay trying to get a claim refund she attempted to cancel, fueling perceptions of red tape.
Replacements not matching original specs hurt satisfaction. Trustpilot’s Lisa swapped a Samsung 98" high-end model for an LG worth $10K less, saying “I expected better… especially when dealing with expensive things!”
Divisive Features
For households buying frequently on Amazon, Complete Protect at $16.99/month garners praise for consolidated coverage—yet some point to its long-term cost and potential price hikes. Users weighing multi-year physical product coverage (like robotic mowers) debate the worth if manufacturer warranties already span 2-3 years, suggesting higher marginal value for short-warranty products.
Aggressive upselling during support calls is divisive—a Verizon plan customer recounted being pitched “quickly, barely mention the price… when you say no, they push once more.”
Trust & Reliability
Trustpilot patterns show two diverging narratives. Many entries label ASURION as “no-hassle” and “the best,” with repeated praise for staff professionalism and clear communication. Examples include Richard’s freezer repair and Joe’s “no hassle” claim for a 3-year battery failure.
Yet skepticism exists: multiple Amazon reviewers call it a “scam,” often stemming from redirection to manufacturers or exclusions they didn’t expect. This negative sentiment spikes in cases involving damaged batteries and pre-existing faults. Reddit’s candid threads reveal user diligence—requesting written coverage confirmation before buying—to sidestep disputes later.
Long-term stories from Reddit indicate reliability for repeat claimants. u/l51bqlv described “extensive experience… warranty service was amazing” after numerous instances. That cumulative trust contrasts with isolated but vocal criticism where process transparency failed.
Alternatives
Direct competitors mentioned include Mulberry, SquareTrade, Akko, and AppleCare. Mulberry’s unlimited $9.99/month online purchase coverage undercuts ASURION in cost but lacks the same claim value cap structure. SquareTrade offers cheaper plans but caps claims, while ASURION provides unlimited claims within its $3,000 annual limit. Akko’s open registration policy appeals to late enrollers—a contrast to ASURION’s strict 30-day post-purchase window.
AppleCare’s higher cost and narrower scope make ASURION more versatile for multi-brand households but less brand-integrated for Apple-exclusive users.
Price & Value
Market listings on eBay suggest prices vary widely, from $0-19.99 for low-value item coverage up to $349.99 for higher-tier products. At $16.99/month for Complete Protect, heavy Amazon buyers may recoup costs after a single high-ticket claim. Community buying tips stress aligning plan length with manufacturer warranty expiry—buy later if coverage overlaps to avoid paying twice.
Reddit threads on long-term subscription caution against assuming stable pricing, noting no guarantees rates won’t rise. Battery-centric gear merits extra scrutiny; get confirmation in writing if deemed “built-in” to avert disputes.
FAQ
Q: Does ASURION cover batteries in ride-on toys or electronics?
A: Only non-user-replaceable (built-in) batteries have been covered in some cases when confirmed in writing by ASURION. Replaceable batteries are excluded per official terms, though disputed experiences exist.
Q: When does coverage begin for accidental damage?
A: For portable electronics, accidental damage coverage starts day one. For other gear, it begins after the manufacturer warranty ends unless otherwise specified.
Q: What’s the claim limit?
A: Unlimited claims are allowed, but total payouts are capped at $3,000 per 12-month period from your first claim date.
Q: Can I enroll products purchased before the plan?
A: Yes—Complete Protect covers eligible items bought within the past 12 months of enrollment, plus all future purchases.
Q: How fast are replacements shipped?
A: Many users receive replacements or e-gift cards within 24 hours of claim approval, though rare delays and disputes occur.
Final Verdict: Buy if you frequently purchase high-value or accident-prone items on Amazon, especially for households with kids or tech-intensive needs. Avoid if most of your gear has long manufacturer warranties or you expect like-for-like replacements for rare, high-spec items. Pro tip from Reddit: “Always get battery coverage confirmation in writing” to prevent future disputes.
