ASURION Office Equipment Plan Review: Conditional (6.8/10)
A protection plan that’s “approved within minutes” can still turn into an 8‑month silence—at least that’s what one buyer says happened. ASURION Office Equipment Protection Plan earns a 6.8/10 based on cross-platform feedback: plenty of fast reimbursements and “quick and easy” claims, but persistent stories about delays, confusing terms, and frustrating registration.
Quick Verdict
Conditional. Worth considering if you want Amazon-tied reimbursement and can follow the paperwork/registration flow carefully—less appealing if you need predictable timelines or expect to keep your original device/data.
| What matters | What users liked | What users disliked |
|---|---|---|
| Claim speed | “less than 60 seconds… getting approval” (Amazon) | “a little over 8 months now and still no word back” (Reddit) |
| Payout method | “gift card… in less than 24 hours” (Amazon) | Some felt payouts fell short: “check was for a lower amount… replace the device” (Amazon) |
| Process clarity | “directions were simple to follow” (Amazon) | “terms… print is so small… magnifying glass” (Amazon) |
| Returning device | “pre paid label… sent it back… refund!” (Amazon) | “they would not return my laptop… personal stuff” (Amazon) |
| Support experience | “customer service… 1. well‑trained” (Asurion reviews) | “web interface… in the stone ages” (Amazon) |
Claims vs Reality
Asurion’s plan language (as presented on Amazon) emphasizes convenience: “includes repairs, parts, labor and transport,” plus an “easy claims process” where “most claims [are] approved within minutes,” and if repair fails, “we’ll send you an Amazon gift card for the purchase price… or replace it.” Digging into user feedback, that promise often lands—especially for straightforward office gear failures like printers and routers—but not always on the timeline or with the outcome people assume.
One reality check is speed inconsistency. While the official copy leans on quick approvals, a Reddit user describes a dramatically different outcome. Reddit user hopeful_syllabub1845 said: “It’s been a little over 8 months now and still no word back from Asurion,” after sending in an Xbox controller. Even though that’s not office equipment, it echoes the broader fear some shoppers voice: when it works, it’s “within minutes”; when it doesn’t, you can feel stuck.
Coverage clarity is another gap. Marketing copy implies broad protection, but customers repeatedly warn that knowing the workflow matters. A verified buyer on Amazon noted: “What the consumer needs to know is that after you purchase the plan go directly to their website and register the plan… no where does it tell you to do this.” That same buyer still described a successful result—“they could not fix it so i was refunded my purchase price”—but the early confusion shaped the experience.
Finally, the “repair or gift card” model can clash with what owners want: their actual device back (or at least their upgrade parts/data). A verified buyer on Amazon, describing a NAS claim after a power outage, wrote: “they… said they where sending me a check… and that they would not send the device back to me… i wanted to try and recover some of the data… and they refused.” While the plan’s exclusions mention “any damage or loss to data,” users still react strongly when hardware isn’t returned.
Cross-Platform Consensus
Universally Praised
A recurring pattern emerged across Amazon reviews, Trustpilot-style aggregations, and Asurion’s own review page: when claims go smoothly, people describe the process as shockingly fast—sometimes “minutes” fast—and often tied to an Amazon gift card refund.
For office equipment buyers, printers are the most common “proof point.” A verified buyer on Amazon said: “it took me (literally) less than 60 seconds… to getting approval of the claim. in less than 24 hours the gift card was in my amazon account.” Another verified buyer framed it as a failed printer in year three turning into a clean reimbursement: “we received an amazon gift card full refund on our printer that failed in year 3… warranty was honored without difficulty!”
Users also praise the step-by-step logistics: labels, drop-offs, and clear instructions—when the system behaves. A verified buyer on Amazon wrote: “the directions were simple to follow… printed out the ups mailer… a few hours after ups picked it up, i had an email with the refund!” That kind of experience is exactly what appeals to small offices and home-office users who can’t afford downtime: less negotiation, more “swap it and move on.”
Across broader Asurion ecosystems (not limited to the specific Office Equipment Plan), speed and courtesy show up repeatedly. On Asurion’s Home+ review page, one customer said: “i filled out a claim form and literally the next day i had a new ipad.” Another wrote: “my tv stopped working… had a new tv all within the same week!” Even though those aren’t office devices, they reinforce the same theme: when the pipeline works, it feels frictionless.
After those narratives, the praised themes are consistent:
- Fast approvals and quick reimbursement via Amazon gift card for many printer/router-style claims (Amazon)
- Simple shipping/label workflow when communication is clear (Amazon)
- Friendly, responsive support in successful cases (Asurion reviews, ConsumerAffairs summaries)
Common Complaints
Digging deeper into user reports, the biggest complaint isn’t “the plan never pays”—it’s that the plan can be confusing and administratively brittle. People who expected a simple receipt-free experience sometimes hit registration hurdles, missing emails, or websites that feel outdated.
One Amazon reviewer criticized the paperwork readability itself: “it comes on a two page document that should be a 6 page document… the print is so small that you need a magnifying glass.” Another described setup friction: “the initial registration email never made it into my inbox… their web interface seems to be in the stone ages compared to squaretrade.” For busy office managers or freelancers, that kind of friction can matter as much as the payout, because it delays the moment you can even start a claim.
A second recurring complaint is the “device return” reality: if you mail something in, you may not get the same unit back—something that especially matters to users with data storage devices or upgraded components. A verified buyer on Amazon complained: “they would not send the device back to me… i also wanted to pull the ram sticks… but again they refused.” Similarly, a verified buyer on Amazon filing for a shattered laptop screen wrote: “the only issue i had was that they would not return my laptop and i was worried that someone could get access to my personal stuff on it.”
Finally, there are blunt accusations of claim avoidance or runaround in some communities. On ConsumerAffairs, a user named guillermo wrote: “the company find any excuse to not honor their claims… they send it back to amazon… there’s a fraud on their assurance.” And on Reddit, Reddit user hopeful_syllabub1845 said: “most people have the same story… when they contact asurion they will ether say nothing or say something went wrong on your side of it.” These claims are hard to verify from the dataset alone, but they represent a real trust barrier for shoppers reading reviews.
Common complaint themes, grounded in user stories:
- Registration/document friction (“email… in spam,” tiny PDFs, clunky site) (Amazon)
- Not getting the original device back, raising privacy/data concerns (Amazon)
- Occasional extreme delays or perceived runaround (Reddit, ConsumerAffairs)
Divisive Features
The plan’s reimbursement style—gift cards, checks, replacement options—splits buyers. For some, it’s the whole appeal: quick funds to buy the next model. A verified buyer on Amazon loved the upgrade flexibility: “covers practically anything… with a amazon gift card for the full purchase price so you can buy the latest model available… genius!!!” That mindset fits users who just want a working printer/monitor again, not necessarily the exact unit.
For others, the payout can feel like a downgrade if it doesn’t match replacement cost or includes disputes over tax. A verified buyer on Amazon said: “asurion covered it, but tried to only cover the cost of the camera, not the sales tax.” Another described receiving “a check… for a lower amount then what it would be to replace the device.” If you’re protecting expensive office gear, that difference between “purchase price” expectations and real replacement costs becomes a flashpoint—especially if prices rose since purchase.
Trust & Reliability
“Scam” language appears in multiple places, but it often sits alongside accounts of claims being honored quickly. On Sitejabber, one reviewer wrote: “asurion protection insurance sold by amazon is a rip-off… they keep asking for the same information 7-8 times.” Yet other users on Amazon describe nearly instant approvals and rapid gift card reimbursements.
Reddit provides the starkest long-delay anecdote. Reddit user hopeful_syllabub1845 said the controller return showed as received, then: “It took 5 days for my order to process… well it’s been a little over 8 months now and still no word back.” For long-term reliability, that kind of story suggests the risk isn’t only denial—it’s uncertainty. If you’re buying protection specifically to avoid downtime, unpredictable timelines undermine the point.
Alternatives
Only a few competitors are directly named in the data, and the comparison is mostly about user experience rather than coverage tables. The clearest reference point is SquareTrade. An Amazon reviewer contrasted it directly: “as easy it is to register a product with squaretrade, just as hard it is to do it with asurion.” For users who prioritize a modern, smooth interface, SquareTrade is framed as the more user-friendly baseline.
Some users also mention opting out of protection plans entirely. A verified buyer on Amazon referenced outside advice: “for standard, name brand equipment… don’t buy protection plans. but for weird off brand stuff, it might be a good idea.” That’s less an alternative provider and more an alternative strategy—especially relevant for offices buying mainstream gear with decent manufacturer coverage.
Price & Value
On Amazon listings, pricing varies by covered item tier: the ASURION 4 Year Office Equipment Protection Plan ($40–$49.99) is shown at $8.99, while the ($400–$449.99) tier is $76.99. The value case, in user stories, is strongest when a device fails just after the manufacturer warranty ends and Asurion issues a fast reimbursement.
Several buyers frame the plan as “sleep better” insurance. A verified buyer on Amazon said: “for any product in this price range, you can definitely sleep better knowing you have a little extra coverage.” But others warn that value collapses if you expect broader “accidental” coverage or if claims get rejected: another verified buyer asserted, “basically only extend mfg warranty… your claims will likely be rejected, not worth the cost.”
Buying tips from the community lean practical. A verified buyer on Amazon advised: “make sure to keep a copy of the receipt / invoice for both the plan and the item… you will need these to register your plan and make a claim.” That theme—paperwork discipline—shows up repeatedly as the difference between “minutes” and misery.
FAQ
Q: Do claims really get approved “within minutes”?
A: Sometimes, yes—some Amazon reviewers describe approvals in under a minute. A verified buyer wrote: “less than 60 seconds… getting approval of the claim.” But other experiences are far slower; Reddit user hopeful_syllabub1845 said: “it’s been a little over 8 months now and still no word back.”
Q: Do you have to register the plan right after buying?
A: Many buyers recommend it. A verified buyer on Amazon said: “after you purchase the plan go directly to their website and register the plan… no where does it tell you to do this.” Others also report missing emails or spam filtering, which can delay registration.
Q: Will Asurion return your device after reimbursement?
A: Some users say no. A verified buyer on Amazon wrote: “they would not return my laptop… i was worried that someone could get access to my personal stuff.” Another NAS owner said Asurion “would not send the device back to me,” which mattered because they wanted to recover data and remove upgraded parts.
Q: Is the payout always enough to replace the item?
A: Not always, according to some reviews. A verified buyer on Amazon said a reimbursement check was “for a lower amount then what it would be to replace the device.” Another reviewer complained Asurion tried to exclude “sales tax.” Others, however, report “full refund… via amazon gift card.”
Q: Is the registration/claims website easy to use?
A: Experiences split. Some Amazon buyers say “registration was very easy,” while others complain the “product registration interface… does not work properly” and call it “in the stone ages compared to squaretrade.” Several mention emails landing in spam or servers being down.
Final Verdict
Buy if you’re a home-office user or small business owner who can handle the admin side (save invoices, register early) and wants the possibility of a fast Amazon gift card refund—like the verified buyer who said: “a few hours after ups picked it up… i had an email with the refund!”
Avoid if you need guaranteed turnaround or you’re protecting devices where keeping the original hardware/data matters, echoing the verified buyer who warned: “they would not send the device back to me.”
Pro tip from the community: a verified buyer on Amazon advised, “go directly to their website and register the plan… make sure to keep a copy of the receipt / invoice,” because that paperwork often decides whether the protection plan feels “quick and easy” or painfully uncertain.
