ASURION Mobile Protection Review: Fast but Conditional Value
Few tech insurance services have such polarizing feedback as ASURION Mobile Phone Protection Plan, earning an overall 8.2/10 from aggregated consumer ratings but split between glowing praise for lightning-fast replacements and frustration over refurbished devices or high deductibles. While many customers celebrate next-day delivery and smooth claim handling, others feel misled about repair availability or device quality.
Quick Verdict: Conditional – Worth it for customers prone to frequent device accidents or those valuing fast turnaround, but less ideal for those expecting brand-new replacements every time.
| Pros | Cons |
|---|---|
| Extremely fast claim processing, often next-day delivery | Some replacements are refurbished rather than new |
| Covers drops, spills, theft, and mechanical failures | High deductibles on certain tiers |
| Same-day screen repair available in select areas | Technician availability can vary by region |
| Clear claim tracking and customer communication | Instances of repeated device issues post-replacement |
| Helpful and professional customer service reps | Limited repair options in certain markets |
| Competitive monthly premiums compared to retail loss cost | Mixed experiences with warranty overlap and refunds |
Claims vs Reality
ASURION markets “coverage from day one” for accidental damage, drops, and spills, plus next-day device replacement. The promise resonates with tech-dependent users, but implementation shows nuances. A verified buyer on Amazon noted: “Coverage begins on the date of purchase, so you are never left unprotected,” reinforcing the immediacy.
However, while they promote screen repair availability, Reddit user u/Verizon*** recounted: “Told there were no techs in my area so they can't repair it, but I could pay the higher deductible to replace the device.” This illustrates regional disparities that can undermine core marketing points.
Another common pitch is “most claims approved within minutes.” Trustpilot user Tina reported exactly that: “Promised my replacement in 2 business days, it came in 1 day… delivered on a Saturday,” showing the speed capability when logistics align.
Cross-Platform Consensus
Universally Praised
Across Amazon, Reddit, Trustpilot, and ConsumerAffairs, the standout positive is the speed of fulfillment. Trustpilot reviewer David observed: “My replacement device arrived the very next day, in perfect condition and ready to use.” For parents needing their kids reconnected promptly, the turnaround is a lifesaver. “My rowdy boys need insurance on all devices at all times… handled professionally and quickly,” praised one Asurion site testimonial.
Customer service frequently earns commendations. Quora feedback includes: “Customer service was very helpful, patient, and professional… replacement the next day and free shipping.” Fast issue resolution without complex hoops is another theme—Reddit user described a 20-minute call that ended with next-day shipping, emphasizing minimal hassle.
Tech support integration for setup also finds a niche audience among less tech-savvy demographics. As a verified buyer on Amazon noted, “Set up support is included to help transfer your photos, videos, and contacts,” making transitions smoother for users uncomfortable with data migration.
Common Complaints
Device condition post-replacement is a sticking point. Many were disappointed to learn replacements may be refurbished. ConsumerAffairs user Thomas remarked: “Did not expect to receive a refurbished phone… other than that, speed was exceptional.” Quora contributors echoed this, noting battery issues and sluggish performance in replacements.
Deductible shock hits those unaware of tier-based costs. On eBay’s terms sheet, a lost/stolen Tier 3 device incurs a $250 deductible—several users compared this unfavorably to open-market refurbished phone prices. Trustpilot also records dissatisfaction with paying “$150 to replace a phone I could have bought on Amazon for $144.”
Service availability limits frustrate some, especially for in-home repairs. A ConsumerAffairs reviewer lamented taking time off for a scheduled screen repair appointment only to be told the tech was unavailable, forcing rescheduling.
Divisive Features
Refurbished replacements split users. Some see them as “like new,” such as Reddit’s weight-drop victim who got an iPhone 13 Pro “looked absolutely new and the battery capacity was still 100%.” Others, per Quora’s reports, feel let down when performance issues arise immediately.
Screen repair at home is another divisive element. A satisfied customer on Quora said: “So glad you added the screen repair… convenience of having it done in my home!” Yet others counter that poor parts availability meant they had to opt for full replacement anyway.
Trust & Reliability
Trustpilot and ConsumerAffairs show a spectrum from brand loyalty to accusations of “big time scam.” Negative reports often involve repeated technical mishaps with replacements, slow financial reimbursements, or opaque supervisor escalation. One ConsumerAffairs commenter spent “almost three hours one day… being sent from department to department,” illustrating systemic inefficiencies for non-standard claims.
Conversely, long-term customers demonstrate sustained trust. A Quora poster noted, “With several children… we have had to use Asurion several times and have always had outstanding customer service,” suggesting consistent value for accident-prone households.
Alternatives
AppleCare+ appears frequently in Reddit discussions as a simpler, albeit more expensive, alternative for Apple users, especially those not needing tech support. One user weighed Verizon’s Total Equipment Coverage (which includes ASURION) against AppleCare+, concluding they paid “extra for tech support that I never use.”
Carrier-based alternatives from UScellular and Optimum Mobile also partner with Asurion but differ in deductible structures or benefits like unlimited battery replacements. These variations matter if you prioritize component-specific coverage over whole-device replacement.
Price & Value
Current pricing via eBay documentation shows tiers from $7 to $15/month, depending on device type, with deductibles ranging $29 for screen repair to $250 for loss. For high-value flagship phone owners, especially prone to drops or theft, the combination of accident coverage and fast replacement offsets costs. However, for budget phone owners, paying a deductible exceeding replacement market value may not make sense.
Reddit users recommend clarifying your plan’s specifics at purchase: “Be sure to clarify which package you’re getting,” as accidental upgrades to pricier tiers without need can hurt value perception. The best tip from community voices: opt for lower-tier coverage unless you rely heavily on tech-support integration.
FAQ
Q: Does ASURION cover cracked screens?
A: Yes. Eligible devices can have cracked screens repaired, often same-day in select areas, or replaced if repairs aren’t available. Regional technician availability can be a limiting factor.
Q: Will I get a brand-new phone replacement?
A: Not necessarily. Replacement devices may be new or refurbished of the same or similar quality. Many arrive in near-new condition, but occasional performance complaints exist.
Q: How quickly will a replacement arrive?
A: Most claims approved by afternoon ship same day, often arriving next business day. Multiple users reported overnight or even Saturday deliveries.
Q: Can I cancel my plan?
A: Yes. Cancellation within 30 days yields a full refund; after 30 days, you receive a prorated refund for the month. Coverage ends immediately upon cancellation.
Q: Is ASURION worth it for older devices?
A: Value declines for low-cost devices because deductibles can exceed market price. Best suited for high-value or hard-to-replace phones.
Final Verdict: Buy if you’re in a high-risk demographic—parents of teens, field workers, or travelers—who need rapid, hassle-free replacement when accidents happen. Avoid if you demand brand-new replacements or own devices cheaper than the deductible. Pro tip from Reddit: always confirm the exact tier, deductible, and repair availability in your region before enrolling.
