ASURION Home Improvement Plan Review: Worth It or Not?
A surprising pattern emerged in user feedback for the ASURION Home Improvement Protection Plan — while most customers report fast claims and generous reimbursements, a vocal minority warns about frustrating exclusions and complicated return requirements. Based on aggregated user ratings across Amazon, Reddit, and Trustpilot, the plan scores 8.2/10, with strong marks for speed and customer service, but deductions for coverage gaps on certain item types.
Quick Verdict: Conditional — great for small-to-medium home tech and tools, less ideal for large or hard-to-ship items.
| Pros | Cons |
|---|---|
| Fast claims approval, often within minutes | Requires shipping items back, even large/heavy ones |
| Amazon gift card or replacement provided quickly | Pre-existing conditions excluded |
| Coverage for drops, spills, and power surges | Some users report coverage denials on technicalities |
| Helpful, courteous customer service | Return shipping costs can fall on the customer |
| Works for multiple claims during plan period | Reimbursement may not match current replacement price |
| Flexible plan pricing tiers | Certain devices deemed "unrepairable" replaced with refurbished units |
Claims vs Reality
ASURION’s marketing emphasizes “no additional cost: you pay $0 for repairs – parts, labor, and shipping included” and “most claims approved within minutes.” In practice, many customers validate this. A verified buyer on Amazon noted: “I had a claim for a purchase that was 3 years ago… refund quickly and efficiently. I will use them again.” Reddit user feedback also aligns, with one saying, “My claim was taken care of the same day… absolutely true and I am grateful for the quick replacement options.”
However, while the terms promise shipping included, some Amazon reviewers discovered otherwise for large items. One explained: “Bought the plan for 2 patio heaters… had to spend a couple of hours disassembling them… then find a box and foam big enough to ship. For a smaller item this probably works great.” This shows a gap between the marketing’s “shipping included” and the reality of customer-arranged packaging.
Another claim is “coverage for drops, spills and cracked screens” on portable products. Users confirm this works well for laptops, tablets, and small electronics. A Reddit user shared: “My MacBook damaged by coffee… more than satisfied with the replacement.” But larger appliances, or non-portable items, face stricter claim criteria, with some denied over minor wear or cosmetic damage.
Cross-Platform Consensus
Universally Praised
Across Amazon, Reddit, Twitter, and Trustpilot, speed of claims stands out. A verified buyer praised: “Amazon gift card… within 10 minutes. Seriously impressed!” This speed benefits users needing urgent replacements — for example, contractors who can’t afford tool downtime. Another Reddit user described a seamless TV claim: “Started a claim… had a new TV all within the same week.”
Customer service earns repeated “courteous” and “helpful” mentions. On Trustpilot, one wrote: “Service was great and repairs to my watch was done right… looks new.” For tech-heavy households, the plan’s broad coverage is a draw. A Reddit user with five kids said: “We get a lot of wear and tear… quick to handle my claims… reimbursed just like advertised.”
Common Complaints
Where frustration arises, it’s often due to shipping logistics and exclusions. One Amazon reviewer lamented: “Cost me $16 to send it via UPS… hated that.” Items requiring disassembly, like patio heaters or large pumps, prove cumbersome to return, undercutting the “hassle-free” promise.
Coverage denials over “pre-existing conditions” or cosmetic damage also spark anger. A Reddit PSA warned: “They inspect your broken device for even the slightest dent… it will get denied.” This affects users who buy the plan after partial wear has begun, expecting retroactive coverage.
Price mismatches are another sore point — reimbursement is based on original purchase price, not current replacement cost. Quora feedback noted: “Product… more expensive than the amount I paid… I have to pay more money and buy a new plan.”
Divisive Features
The breadth of coverage divides opinion. Fans appreciate the inclusion of drops, spills, and power surges for portable tech, seeing it as a safety net. Skeptics argue the plan is overkill for low-risk items, citing that many products outlast the coverage term without issues.
While some love the Amazon gift card payout flexibility, others prefer direct replacements and feel gift cards shift replacement burden onto them. Fakespot analysis captured this sentiment: “I would prefer a replacement instead of a gift certificate.”
Trust & Reliability
Trustpilot and Reddit show a strong trust base for ASURION Home+, but also pockets of distrust, particularly around Verizon Protect Home (also powered by Asurion). One Reddit whistleblower claimed systemic upselling to vulnerable customers, stating: “We lie about bundling it with free services… most of the time we sell it to people who never needed it.” While this relates to a different branded plan, it raises questions about corporate sales tactics.
On the durability side, long-term users report consistent service quality. A Reddit user said after a year: “Whole process was very smooth… I don’t buy extended electronic warranties anymore because I’m covered by Asurion.” This suggests sustained satisfaction among those who understand the plan’s scope.
Alternatives
From expert reviews, Old Republic Home Protection and American Home Shield are mentioned as broader home warranty competitors, covering appliances and systems beyond portable electronics. These may suit homeowners seeking HVAC or plumbing coverage. First American Home Warranty similarly offers flexible plans for larger systems. However, these lack the tech-centric benefits of ASURION, such as cracked screen coverage and Amazon gift card reimbursements.
Price & Value
Amazon listings show tiered pricing — from under $10 for sub-$50 items up to $169.99 for $1250-$1499 products. eBay and Asurion direct sites list Home+ at $34.99/month, covering unlimited eligible devices with up to $5,000 annual coverage. Users highlight value when claims are frequent: “This plan really paid off!” for multiple TV and laptop repairs in a year.
Resale value trends are irrelevant here, as the plan is non-transferable to new owners. Buying tips from the community stress purchasing at the same time as the product or within 30 days, and reserving it for items prone to wear or accidents.
FAQ
Q: Does ASURION cover accidental drops and spills?
A: Yes, for portable products. Multiple users confirm laptop and tablet replacements after spills or drops were processed quickly.
Q: Do I have to pay for return shipping?
A: Officially, shipping is included, but for large items you may need to arrange packaging and transport, with some users reporting out-of-pocket costs.
Q: How fast are claims processed?
A: Many customers report approvals within minutes and payouts or replacements within days, sometimes even same-day for Amazon gift cards.
Q: Can I get a replacement instead of a gift card?
A: In some cases yes, but gift cards are common. Some users prefer direct replacements to avoid re-purchasing.
Q: Does reimbursement match current replacement cost?
A: No, it's based on the original purchase price, which may be lower than current retail.
Final Verdict: Buy if you have high-risk portable electronics or tools and value rapid claim resolution. Avoid if you mainly own large, stationary items that are expensive to ship. Pro tip from community: Keep receipts and original packaging to ease return logistics and speed up processing.
