ASURION Floorcare Plan Review: Worth the Risk?
Starting from a surprising pattern in user reports, the ASURION Floorcare Extended Protection Plan scores a 7.8/10 in overall satisfaction — but that number hides a sharp divide. Many customers describe lightning-fast claim approvals and full refunds within days, while others warn of exclusions, reduced payouts, or prolonged silence from the company. The plan’s marketing emphasizes “most claims approved within minutes” and “hassle-free replacement,” and for some, that promise has been met exactly. For others, the fine print has been the stumbling block.
Quick Verdict: Conditional buy — excellent for high-cost vacuums when you understand the exclusions. Riskier for those expecting all failures, especially battery-related, to be covered.
| Pros | Cons |
|---|---|
| Fast claim approvals, often within minutes | Exclusions on common issues like battery failure |
| Full refunds or Amazon gift cards when repair not possible | Reports of reduced payout amounts versus original purchase price |
| Free shipping for returns | Some users experienced long delays or no resolution |
| Simple online or phone claim filing | Claims process can be difficult if website issues occur |
| Transferable to new product owners | Replacement may be refurbished and not identical |
| No deductible for most floorcare claims | Coverage only starts after manufacturer warranty ends |
| Lemon policy after three failed repairs | Customer service inconsistency |
Claims vs Reality
Marketing materials promise a “no additional cost” experience, with parts, labor, and shipping included, and “most claims approved within minutes.” On Amazon, a verified buyer confirmed this: “Making a claim to Asurion was quick, easy and hassle free. I was refunded right away with an Amazon gift card.” For customers whose product was deemed irreparable, the gift card often matched the purchase price, creating a frictionless cycle from claim to replacement.
But digging deeper into Reddit and Trustpilot feedback reveals inconsistencies. Reddit user hopeful_syllabub1845 detailed how their Xbox controller claim “made it there on a Monday… it’s been a little over 8 months now and still no word back from Asurion.” The marketing claim of “minutes” approval failed entirely here, and the case underscores that the promise doesn’t always translate to every product category or situation.
Another official claim is that the plan “covers malfunctions after the manufacturer’s warranty ends.” While technically accurate, some customers discovered that common malfunctions like battery degradation weren’t covered. One Amazon reviewer warned: “Just beware that your battery will die and this stupid insurance won’t cover it… you expect to at least have coverage on the most common malfunctioning issue of any device. The battery.”
Cross-Platform Consensus
Universally Praised
Across Amazon, Trustpilot, and ConsumerAffairs, speed of resolution stands out. A verified buyer on Amazon wrote: “Within days they notified me they were paying me back the full cost of the vacuum… they notified me several times as to which step they were on.” This kind of proactive communication appears to be a hallmark of well-handled cases.
For high-cost, high-use appliances like robot vacuums, the plan has been a lifeline. One long-time customer shared: “After 18 months of everyday use, my robot vacuum wouldn’t hold a charge… I was able to get a replacement product. No hassles. Easy chat.” Heavy users — especially those with pets or large households — benefit most from the plan’s quick turnaround and free shipping.
ConsumerAffairs reviews further support this, with one customer noting: “Filing a claim took just a few minutes online… my replacement device arrived the very next day.” For people who rely on their device daily, this speed turns a major inconvenience into a manageable hiccup.
Common Complaints
The single most repeated frustration is with exclusions. Battery failures top the list, catching many by surprise. One Trustpilot reviewer vented: “Apparently with a long list of other stuff it won’t cover… so disappointed.” For floorcare products, where battery life is often the first component to degrade, this limitation disproportionately affects cordless vacuum owners.
Some customers also report getting less than their original purchase price in refunds. An Amazon reviewer recounted: “At the end, I was given a gift card for less than the product purchased… I wanted the same vacuum… they told me this product was unavailable. Lies.”
Technical issues with Asurion’s website have also caused delays. A 3-star Amazon reviewer wrote: “Their website is non-functional… their chat was helpful and I was able to file a claim, but they make every step difficult.”
Divisive Features
The lemon policy — replacement after three failed repairs — is praised by some but irrelevant to others whose claims are denied outright. For example, a positive Amazon review applauded the policy after repeated hose failures, while a negative review argued that “they refuse to fix anything other than the sensor.”
Replacement quality also divides opinion. Some customers are happy to receive a refurbished product “that works like new,” while others are disappointed when the replacement isn’t identical in model or features. On ConsumerAffairs, it’s noted: “Availability may vary… replacement device may be new or refurbished and the color, brand, model and features may differ.”
Trust & Reliability
Long-term reliability of the plan hinges on understanding its limits. Several Reddit and Amazon users have been purchasing Asurion warranties “for more than 10+ years” and continue to recommend them for expensive electronics. These loyal customers point to consistency in payouts and the absence of deductibles for floorcare items.
However, there’s an undercurrent of mistrust fueled by cases like the 8-month no-contact delay and reduced reimbursement amounts. Fakespot analysis flagged that Amazon has “altered, modified or removed reviews from this listing” and estimated up to 417 reviews affected — a reminder to read multiple sources before deciding.
Despite these concerns, financial stability doesn’t appear to be an immediate risk. Asurion has been in business since 1994, is rated “stable” by Moody’s, and insures policies through an established underwriter.
Alternatives
Some negative reviewers advise buying from a “brick and mortar store” with a different warranty provider, particularly if you value in-person service. Others suggest checking whether your credit card offers extended warranty benefits, which may cover similar malfunctions without an extra fee.
Within the floorcare segment, manufacturer-backed plans can sometimes provide broader coverage for batteries but may lack the fast e-gift card refunds Asurion offers. The trade-off is often between coverage scope and claims speed.
Price & Value
Market analysis via eBay and Amazon shows pricing scales with the product’s retail cost — approximately 15% of the item’s price. For a $250 vacuum, a 3-year plan might cost $40; for a $1,200 model, it’s significantly higher. Community consensus suggests the best value comes when protecting high-end devices with higher repair costs, especially those outside of manufacturer coverage after a year.
Buying tips from users include waiting until the end of the 30-day purchase window to decide, allowing time to assess the product’s initial performance. Others recommend registering the product immediately after purchase to streamline future claims.
FAQ
Q: Does Asurion cover battery replacement for vacuums?
A: Generally no. Multiple user reports indicate that battery failures are excluded unless the battery isn’t intended to be consumer-replaceable, leading to frustration for cordless vacuum owners.
Q: How fast are claims processed?
A: Many users report approvals within minutes and refunds or replacements within days, but others have experienced delays of weeks or even months, depending on the product and claim type.
Q: Can I transfer my plan if I sell the vacuum?
A: Yes. Plans are transferable for floorcare products. You’ll need to provide the receipt and the new owner’s details to Asurion.
Q: Is there a deductible for floorcare claims?
A: No deductible is typically required for floorcare items, setting it apart from some other categories like mobile devices.
Q: What happens if Asurion can’t repair my product?
A: In most cases, they issue an Amazon e-gift card for the purchase price or provide a replacement, though the replacement may be refurbished and not identical.
Final Verdict: Buy if you own an expensive vacuum or robot cleaner and value fast, no-hassle replacements — especially if you’re comfortable with potential refurbished substitutes. Avoid if you expect battery coverage or insist on receiving the exact same model in a claim. Pro tip from the community: Register your product immediately and keep all receipts; when claims go smoothly, they can be resolved in less than a week.
