ASURION Floorcare Plan Review: Fast Refunds, Caveats
A verified buyer on Amazon summed it up simply: “Super easy to file a claim… once I dropped my vacuum off at UPS, an hour later I received my gift card.” That kind of speed underpins the strong appeal of the ASURION Floorcare Extended Protection Plan, which earns a solid 8.2/10 in aggregated user scoring across platforms.
Quick Verdict: Conditional Buy
| Pros | Cons |
|---|---|
| Fast claim approvals, often within minutes | Some repairs denied due to fine print exclusions |
| Full purchase price refunds via Amazon gift card | Reports of shipping burdens (must send entire product) |
| Clear communication during claim process | Isolated cases of long delays or no resolution |
| No deductible fees | Changes in terms upset long-term customers |
| Transferable coverage | Battery replacements often not covered |
| Coverage beyond manufacturer’s warranty | Dependent on retailer’s warranty overlap |
| Works equally well for inexpensive and high-end devices | Ineffective web portal reported by some |
Claims vs Reality
Asurion markets “no additional cost—you pay nothing for repairs,” with the promise of coverage “after the manufacturer’s warranty” and a simple online or phone claim process. Many buyers back this up, with Trustpilot reviewers noting “making a claim… was quick, easy and hassle free. I was refunded right away with an Amazon gift card.”
But digging deeper, coverage limitations temper the promise. A verified buyer on Amazon complained, “just beware that your battery will die and this stupid insurance won’t cover it... yes, it tells you this in the fine print of the guide, but honestly, who reads that?” This highlights the gap between the headline benefits and the realities of exclusions.
Even the “fast claims” selling point isn’t universal. Reddit user hopeful_syllabub1845 said: “It’s been a little over 8 months now and still no word back from Asurion” after sending in an Xbox controller. While this is outside the floorcare category, it demonstrates operational inconsistency. For floorcare, a minority of reviews echo similar frustrations about communication blackouts.
Cross-Platform Consensus
Universally Praised
Speed and simplicity dominate the positive consensus. A verified buyer on Amazon raved, “Our vacuum died after 1 year… gift card for the full amount was in my account within hours!” For budget-conscious shoppers and heavy floorcare users alike, the immediate refund allows rapid replacement with minimal downtime.
Another buyer spotlighted how painless the process felt: “Within a week… we were notified the vacuum couldn’t be repaired. They reimbursed us for the entire purchase through Amazon.” This matters for users who depend on robotic vacuums for daily cleaning, as the turnaround avoids prolonged disruption.
For those with recurring product issues, Asurion’s “lemon policy” is a quiet win. A Trustpilot reviewer described sending in a vacuum with a broken hose and being refunded in full after it was deemed irreparable—no pro-rated deductions.
Common Complaints
Shipping obligations trigger recurring irritation. One Amazon reviewer explained, “The biggest inconvenience was… I had to ship my entire vacuum cleaner back and find a box it would fit in. It would help if they could ship a box or allow just sending the malfunctioning part.”
Coverage exclusions frustrate especially in battery-related failures. A buyer experienced this firsthand when their robotic vacuum’s battery failed but was told “it’s not covered.” Given batteries are common failure points, the omission looms large for potential buyers.
Operational delays and communication hurdles persist for a minority. A Trustpilot reviewer vented that after contacting multiple support channels, “I was given a gift card for less than the product purchased… lies.” These issues seem more common when policy terms or product availability change after purchase.
Divisive Features
The post-manufacturer warranty start date splits opinion. For some, knowing surge protection triggers immediately is reassuring; for others, the delayed activation feels like wasted coverage time. One cautious Amazon reviewer noted, “It won’t kick in until after the 1-year warranty… so I cannot comment on actions yet.”
Refund mechanisms also divide users. Many praise instant Amazon credit, but others—especially those wanting the same model—find gift cards restrictive. One frustrated buyer lamented, “I wanted the same vacuum… was told this product was unavailable.”
Trust & Reliability
Scam accusations surface sporadically. On Amazon, a 1-star reviewer warned, “Save your money and do not purchase this useless plan,” citing a manufacturer’s collapse leading to Asurion denying responsibility while the unintended coverage loopholes emerged.
Trustpilot patterns show most satisfaction tied to clear communication and swift processing; dissatisfaction spikes around policy changes and perceived underpayment. Long-term users have mixed experiences: some, like a 10+ year customer, emphasize consistent value (“Highly recommend getting this service”), while others point to declining responsiveness over the years.
Reddit flags the extremes—either seamless resolutions or cases where items vanish into service limbo. That polarisation underlines the need for buyers to stay proactive during claims.
Alternatives
Competitor mentions were absent in the data, but some community tips hint at other avenues: credit card extended warranties, relying on manufacturer coverage, or buying from brick-and-mortar stores with strong in-house service policies. One Reddit comment bluntly advised, “Go to a brick and mortar store” after dissatisfaction with Asurion’s floorcare claim handling.
Price & Value
Market data shows plans priced proportionally to product cost, averaging around 15-18% of the item value. For example, a $250 vacuum’s 3-year plan costs ~$40. Community strategists recommend attaching plans to high-ticket floorcare devices, especially robotic vacuums with pricey components, but skipping coverage for low-cost models.
Resale value isn’t directly impacted, but transferability can boost second-hand sales. Buyers considering reselling covered devices may find the warranty an attractive add-on.
FAQ
Q: Does coverage start immediately?
A: For most Amazon-sold Asurion floorcare plans, coverage begins after the manufacturer’s warranty ends. Surge protection is the main exception, starting from purchase date.
Q: Are batteries covered?
A: Not typically. Unless the battery is non-removable and failure isn’t due to wear, Asurion excludes it from coverage, frustrating some robotic vacuum owners.
Q: How long does a claim take?
A: Many receive approvals and gift cards within minutes to days. However, isolated reports cite delays of weeks or months, making persistence essential in follow-up.
Q: Can I transfer the plan?
A: Yes. Plans are transferable; you’ll need to provide Asurion with the original receipt and new owner’s contact details.
Q: Is shipping free for repairs?
A: Yes. Asurion covers all shipping costs once a claim is approved, though you must package the product yourself.
Final Verdict: Buy if you rely heavily on mid-to-high-end floorcare devices and value rapid replacement. Avoid if your device’s most likely failure point is a battery or if you dislike shipping full units back. Pro tip from community: keep meticulous records and submit claims with complete documentation to ensure fastest resolution.
