ASURION Camera Protection Plan Review: Worth It?
An Amazon verified buyer didn’t even hesitate to call the ASURION Camera Protection Plan “worth every penny” after watching their son’s brand-new drone smash into a tree on its first day of use — only to have the full purchase price swiftly refunded via Amazon gift card. That kind of turnaround is why the plan earns a solid 8.6/10 from aggregated user feedback across Amazon, Reddit, Trustpilot, and other review hubs.
Quick Verdict: Conditional — excellent for accident-prone owners of high-value or portable gear, but paperwork hurdles and rare delays frustrate some.
| Pros | Cons |
|---|---|
| Fast claim approval — often within minutes | Occasional confusing paperwork requests |
| Full purchase price refund if unrepairable | Some items require proof that's hard to provide |
| Covers drops, spills, cracked screens day 1 | Indoor/outdoor use exclusions surprise some buyers |
| 24/7 tech support for setup & troubleshooting | Repairs/replacements can take longer than advertised |
| Available for a wide range of electronics | Replacement device may be refurbished, not identical |
| Affordable relative to item cost | Certain damage types excluded despite “accidental” label |
Claims vs Reality
Marketing materials promise “no additional cost” repairs covering drops, spills, and cracked screens from day one. While many customers confirm the coverage kicks in immediately, a gap emerges around proof-of-purchase requirements. A Reddit user u/lfn673q reported, “Two hours on chat and they still had no record of my plan even though I could see it on my account”, illustrating registration or lookup hiccups.
Another official claim — “most claims approved within minutes” — is supported by Trustpilot and Amazon reviews where replacements arrived within 48 hours, such as an Amazon buyer who dropped their Insta360 X3 and “had the money to buy a new one within 10 days.” Yet, others like a frustrated drone owner found themselves “waiting for a month to solve this situation to no avail” when the camera was lost in water, underlining exceptions for unrecoverable physical returns.
Promises of “fast turnaround” sometimes hit real-world snags. While the brochure touts repairs in five days or an Amazon gift card otherwise, one verified buyer on Amazon said they were “forced to agree” to extend a repair by three more weeks, feeling misled compared to the advertised timeline.
Cross-Platform Consensus
Universally Praised
One recurring high point is the speed and simplicity of successful claims for unrepairable items. A verified Amazon buyer whose camcorder charger failed got “full amount refunded” within days, then bought a replacement with another ASURION plan. For high-value gear like drones and GoPros, users highlight the financial relief: “Hope I won’t need to use it but good price and coverage,” noted a Fakespot-verified review after receiving a gift card equivalent to the item’s purchase price.
Another standout is 24/7 tech support, which Reddit’s insider explained covers setup, connectivity, and troubleshooting. Tech-savvy and casual users alike benefit — Redditor u/kdhuthx made three successful claims, all “paid immediately,” citing the subscription model as cost-effective for households with multiple electronics. For mobile professionals, fast shipping matters: Trustpilot user Tina said her replacement “came in 1 day and was delivered on a Saturday.”
Common Complaints
Procedural complexity surfaces most often when repairs are attempted rather than a refund issued. Some users faced repeated requests for identical documentation, as with an Amazon reviewer who sent “exactly what they were asking for…4–5 times” before approval. Redditor u/k5epn5y captured broader skepticism: “These ‘insurance’ plans are very rarely worth it…they often don’t cover much and commonly deny coverage due to nebulous terms like ‘wear and tear’.”
Delays, while not the norm, sting when they occur. An Amazon buyer who shipped their device on June 16 was told it would take “another 3 weeks to get fixed” despite site promises of five days. Outdoors enthusiasts in particular warn of coverage limits — using indoor gear outside voids protection, as an r/Asurion discussion revealed to a porch-mounted camera owner worried about weather exposure.
Divisive Features
The refurbished replacement controversy splits opinion. Many appreciate fast access to a functioning device regardless of condition, like Trustpilot reviewer David praising a “perfect condition” next-day arrival. Others feel shortchanged — one Trustpilot commenter lamented receiving a used phone with a dying battery, calling it “obviously not a new device.”
The ASURION Complete Protect subscription model also invites debate. Frequent Amazon shoppers with multiple covered devices rave about value, but low-usage consumers may find individual plan purchases cheaper, echoing Reddit’s “depends” mantra for worthiness.
Trust & Reliability
Concerns about legitimacy surface, especially when claims are denied or devices differ from the original. Nevertheless, across thousands of verified ratings, patterns of quick resolutions outweigh dissent for covered scenarios. Trustpilot shows an overall 4.7 rating, anchored by stories like Pearl waiving a deductible after repeated tech no-shows, turning a service frustration into brand loyalty.
Longer-term anecdotes suggest durability in service — Redditor l51bqlv recalled “extensive experience” over years with warranties that consistently delivered. Even skeptical buyers, like an IPCamTalk member reluctant to buy protection plans, admitted their Dell PC SSD failure claim was “excellent service…back at my front porch by Thursday.”
Alternatives
Among camera owners, manufacturer-specific care plans (DJI Care, GoPro Plus) are sometimes recommended for specialized gear. A Fakespot review advised, “Better buy some care plan from your drone manufacturer” when water recovery wasn’t possible under ASURION. These options may offer niche repair capabilities but lack ASURION’s broader coverage across categories and easy Amazon integration.
Price & Value
Pricing scales with item cost — from under $20 for <$150 gear to ~$169 for $2,000–$2,999 cameras. Buyers often view this favorably after even one major claim. As an Amazon reviewer noted after a DJI Mini 2 gimbal break, “Yes I got the insurance again.” Reddit participants find most value in high-repair-cost items and portable electronics, warning against coverage for inexpensive or seldom-used devices.
For resellers, refunded amounts via Amazon gift cards simplify repurchasing without cash flow disruption. However, refurbished replacements may not hold the same resale value.
FAQ
Q: Does ASURION cover accidental water damage?
A: Yes, if the device can be returned. Items lost in water (like unrecovered drones) usually can’t be covered as physical return is required.
Q: Are replacement cameras new?
A: Not always — replacements can be new or refurbished. Several buyers reported receiving refurbished devices, sometimes with minor wear.
Q: How fast is the claim turnaround?
A: Often within 1–2 business days for unrepairable items, but repairs can take up to several weeks in rare cases.
Q: Do I need to register my plan?
A: If purchased with the product on Amazon, it’s auto-linked to your order. Separate purchases within 30 days don’t require immediate registration.
Q: What’s excluded from coverage?
A: Pre-existing damage, cosmetic-only damage, consumable parts unless stated, and use outside normal product parameters (e.g., indoor gear outdoors).
Final Verdict: Buy if you’re a frequent traveler, active hobbyist, or household with multiple high-value devices vulnerable to accidental damage. Avoid if your items are low-cost, already under long manufacturer warranty, or used outside intended conditions. Pro tip from community: Keep digital and photo records of your gear’s original condition — it speeds up claims and reduces disputes over coverage eligibility.
