ASURION Backpack Protection Plan Review: Worth Buying?
A torn zipper leading to a refund in under 24 hours — that’s the kind of story buyers love to repeat about the ASURION Backpack Protection Plan. With an average score hovering around 4.5/5 across Amazon and Fakespot, many see it as a low-cost “just in case” option for school supplies, travel gear, and other carryables. The verdict? 8.3/10: strong performance on fast claims and coverage breadth, but marred by occasional denial disputes and communication hiccups.
Quick Verdict: Conditional
| Pros | Cons |
|---|---|
| Fast claim resolution — some users refunded within 24 hours | Some claims denied under “wear and tear” or manufacturer coverage |
| Low one-time cost relative to product price | Reports of difficult contact process, especially via website |
| Coverage from day one for rips, stains, seam separation | Can be redirected to manufacturer during warranty period |
| Option for e-gift card payout or replacement | Confusion over what counts as “normal use” |
| No additional repair costs — parts, labor, shipping included | Sporadic delays noted in traveling/luggage scenarios |
| Easy phone-based claim process | Not valuable for low-cost items |
Claims vs Reality
On paper, ASURION pitches “no additional cost for repairs — parts, labor, and shipping included.” Verified buyers have backed that claim, with Fakespot noting one customer who “had a credit on my Amazon account within 24 hours to cover the costs.” For school parents or students, this speed means damaged backpacks don’t derail routines.
Another big selling point is “coverage for stains, rips, or tears from day one.” Amazon reviewers confirm applicability, such as the parent who shared: “My daughter’s backpack got ripped… doesn’t take more than 20 minutes to claim that and get a gift card.” However, Reddit discussions reveal disputes over what qualifies. Attempts to claim for damage deemed “outside of normal use” (like using indoor gear outdoors) are routinely rejected.
The “fast and easy claims process” pledge is met with mixed results. While Reddit user u/ksa2vb said their $250 tent refund came quickly after sending photos, others, like u/lfn673q, felt “the company has a clear agenda of denying and delaying to avoid coverage.” The discrepancy often stems from whether the damage is covered under manufacturer warranty rather than ASURION’s policy.
Cross-Platform Consensus
Universally Praised
Low policy cost is a recurring point of satisfaction. Fakespot summarized one reviewer’s calculation: “I highly recommend to just add a few bucks.” For budget-conscious buyers, especially parents with kids prone to gear damage, this affordability translates into tangible risk reduction. One Amazon user noted they “never purchase a product without [ASURION]” for peace of mind on replacements.
Quick refunds are another hallmark success. A verified buyer on Amazon described being “promptly refunded my money for a broken backpack.” Small sellers and shoppers alike appreciate no shipping backlogs thanks to e-gift card payouts. In school and travel contexts, Reddit and Trustpilot testimonials describe smooth interactions where support staff were “very nice and had my claim handled in 24 hours.”
Common Complaints
Digital claim systems aren’t always flawless. One 1-star Amazon reviewer complained that “their website will crash, then send you to a phone call… you are now 20 minutes into the process” before being redirected back to Amazon or the manufacturer. This technological bottleneck frustrates those expecting friction-free filing.
Coverage limits cause the most misunderstanding. A Spanish-speaking reviewer bluntly wrote: “pésimo, no quieren valer mi garantía” when ASURION refused a coverage claim for scratches. For travelers, YouTube reports highlight certain uncovered damage scenarios, leading to dissatisfaction when “specific incidents were not covered… improved transparency could prevent misunderstandings.”
Divisive Features
The plan’s tie-in with manufacturer warranties is both praised and criticized. Some appreciate ASURION directing issues to manufacturers during warranty periods, believing it preserves plan reserves for later failures. Others view it as avoidance. Reddit threads show a split: one camp lauds success with accidental damage claims, while another warns, “these ‘insurance’ plans… often don’t cover much.”
Portable item coverage expands appeal beyond backpacks — with Reddit stories of tents, electronics, and sports gear being refunded. Yet buyers must match coverage type to risk; using indoor-rated products outside, as one prospective camera owner learned, can void support.
Trust & Reliability
Trustpilot-style sentiment emerges through Fakespot’s analysis: “over 90% high quality reviews are present.” Long-term users like one Fakespot reviewer state: “All I can say is I’ve been purchasing ASURION protection for 6 years… never had problems.” Sustained satisfaction centers around consistent execution when claims align with terms.
That said, denial rates in certain scenarios erode trust among first-time claimants. Reddit user u/kjtonjm recounts calling in for a laptop claim only to be told “they had no record of my plan even though I could see it on my account.” These mismatches in plan visibility underline the importance of documentation — a point Reddit’s protection-plan moderator stressed with advice to “take photos when you first receive it” and save receipts.
Alternatives
While direct product competitors aren’t highlighted in the sourced data, Reddit users compare ASURION plans to credit card extended warranty benefits for expensive items. In those cases, some skip ASURION, relying instead on card perks when the item isn’t portable or high-risk. Others weigh the ASURION Complete Protect subscription at $16.99/month for multiple devices against individual coverage, finding it “totally worth it” for families with multiple electronics.
Price & Value
At $7.99 for backpacks in the $40–$49.99 range, Amazon buyers often perceive the plan’s cost as negligible compared to the risk of replacing gear mid-term or mid-trip. Fakespot quotes a parent: “For the price, it is a must have.” The resale or long-term value isn’t measured in product appreciation, but in guaranteed equivalent replacements or refunds during the coverage window.
Community buying tips include targeting higher-value items with high wear potential — especially those with limited manufacturer warranties. One Redditor outlined the math: for cheap gear with high breakage probability, the payout can exceed the plan cost many times over.
FAQ
Q: Does ASURION cover damage from outdoor use of an indoor product?
A: No. Communities stress that “using an indoor product outdoors” falls outside normal use, meaning claims are likely denied.
Q: How fast is the refund process?
A: Many users report refunds within 24 hours after claim approval, often as Amazon e-gift cards, provided documentation and damage photos are promptly submitted.
Q: Is it necessary to register the plan or product?
A: Not for purchases made together with the product; the plan links automatically in your Amazon Orders. You can file a claim directly from your order page.
Q: What happens if my item is still under manufacturer warranty?
A: ASURION typically refers you to the manufacturer unless the issue falls under accidental damage, which their plan covers from day one.
Q: Who benefits most from this plan?
A: Heavy gear users — schoolchildren, travelers, or those with portable electronics prone to drops/spills — often report the best returns on the plan cost.
Final Verdict: Buy if you are a parent, frequent traveler, or anyone relying on a durable backpack day-to-day — the plan’s low cost and fast payouts help protect against inevitable wear. Avoid if the item is low-value, already well-covered by another warranty, or unlikely to see heavy use. Pro tip from Reddit: save your receipts and take initial-condition photos — it can be the difference between a denied and an approved claim.
