Asurion Auto Accessories Protection Plan Review: 7.9/10 Verdict
A Reddit thread on r/telus opened with an unambiguous warning: “Avoid CompleteCare (Asurion) with fold/flip devices… the only option for any issue however small is an $800 phone replacement.” Digging deeper into thousands of user reports, the ASURION Auto Accessories Protection Plan emerges as a service that delivers rapid replacements and hassle-free claims for many, yet provokes frustration when fine print collides with customer expectations. Across Amazon, Trustpilot, Twitter, and Reddit, the picture is layered: exemplary speed and helpful staff for mainstream claims, but contract limitations and deductibles sour some experiences. Verdict: 7.9/10 — solid for standard auto accessory coverage, caution for niche devices or repair expectations.
Quick Verdict: Conditional — best for new or certified refurbished auto accessories purchased recently, less ideal if you expect repairs for specialty devices.
| Pros | Cons |
|---|---|
| Fast claim approvals — many replacements shipped next day | Certain devices excluded from repair, only eligible for costly full replacement |
| No deductibles for portable products (drops/spills) | Replacement may be refurbished, not identical |
| Parts, labor, and shipping included | Deductibles can feel high compared to retail repair prices |
| Simple online/phone claim process | Limited coverage availability with some providers |
| Positive customer service interactions | Some report delays, poor communication, or policy misrepresentation |
| Coverage beyond manufacturer warranty | High deductibles for full replacements on expensive items |
| Accepted via major retailers (Amazon, Walmart, eBay Motors) | Repair options not always available in user's area |
Claims vs Reality
Marketing materials promise “no deductibles or added costs” for portable products and coverage for drops, spills, and cracked screens from day one. While that holds true for many auto accessory buyers, Reddit user solitaire0199 found stark differences with specialty phones: “They do not cover any repairs to fold/flip devices… only option is an $800 phone replacement.”
Another claim — “If we can’t repair it, we’ll replace it or reimburse the purchase price with an Amazon e-gift card” — has enthusiastic backing from Amazon reviewers who received quick payouts. A verified buyer noted: “They sent a check 2 out of 3 times I had to use the warranty… return the goods and the checks were on the way.” Yet delays crop up: Trustpilot user Tatiana recounted promise slippage and cancellation confusion that left her “without a phone for who knows how long.”
On speed, Asurion promises “fast and easy claims process” and next-day replacements in most cases. That’s borne out in a majority of reports — Twitter user Katie wrote, “Same day service is amazing! … within hours I’d get a new phone!” But in rural zip codes or during inventory shortages, conflicting timelines undermine the claim.
Cross-Platform Consensus
Universally Praised
Rapid turnaround is the standout benefit. A Trustpilot reviewer described: “Complete new phone exchange… overnighted and return paid envelope as well… all complete in under twenty four hours.” Amazon buyers praise the plan’s low upfront cost compared to monthly carrier insurance, with sentiments like “great price for added insurance on a motorcycle battery.”
Customer service earns repeat commendations. Verified reviews highlight knowledgeable reps who not only guide claims but offer upgrades when stock runs out. One case saw a user upgraded from an iPhone 7 to an iPhone 8 at no charge because their model was unavailable — an appreciated goodwill gesture.
For owners of common accessories and phones, the plan’s parallel coverage after manufacturer warranty expiry adds peace of mind. Auto accessory buyers using Walmart or Amazon purchasing channels note that Asurion “always very good… helps taking chance on product easier.”
Common Complaints
Frustration rises when replacement devices differ in condition or specification. Multiple Trustpilot users recount receiving refurbished items with poor battery life or cosmetic wear. One wrote: “Refurbished product… edges were worn or scratched… I am dissatisfied and disgusted.”
Repair coverage gaps also sting. Reddit’s fold/flip PSA shows that expensive device owners can be blindsided by repair exclusions, forcing total replacements with steep deductibles.
Deductible amounts — while lower than retail replacement — still trigger dissatisfaction. Amazon reviewers for other price brackets called out the $100 “service fee” on top of a prepaid plan as “false advertisement.” Trustpilot entries show similar gripes: “Two hundred dollars as a deductible is ridiculous for an older phone.”
Divisive Features
Refurbished replacements split opinion. Some users appreciate the functioning device and 12-month warranty; others feel shortchanged without a new unit, especially when paying a higher deductible.
Geographic availability of repair services, especially for glass replacement, varies wildly. In urban areas, same-day screen repairs can be real; in others, as Trustpilot’s Elyse discovered, “no authorized dealers for more than 60 miles… soonest appointment was 5 days away.”
Trust & Reliability
Scam concerns surface in pockets of feedback — not about outright fraud, but about fine-print surprises and service delays. Some Walmart plan buyers felt the manufacturer warranty interplay wasn’t transparently disclosed, expecting coverage after five years only to find limitations. Long-term Reddit anecdotal reports show consistency for common claims after months or years, but also cautionary tales when coverage terms are misunderstood.
Over years of coverage, the majority of mainstream-use buyers stay loyal. Multiple Trustpilot reviewers with multi-year histories emphasize they “will continue to carry this insurance… replacement phones are great, and the speed of delivery excellent.”
Alternatives
eBay Motors partnered with Assurant Solutions to offer similar extended coverage for parts and accessories, with one- to two-year terms and no deductibles. While not identical, this model appeals to buyers wanting shorter commitments. Carrier-provided insurance plans, often powered by Asurion itself, give more options for repair vs. replacement — but come with monthly fees that, over three years, can exceed the flat cost of this auto accessory plan.
Price & Value
On Amazon, the 3-year Auto Accessories Protection Plan ranges from about $4.79 to $16.99 depending on price tier of the product insured. Community advice leans toward buying these flat-fee warranties for items whose replacement value is substantial relative to the warranty price, especially when manufacturer coverage is short.
Resale value isn’t directly impacted, but having transferable coverage can smooth secondary sales if the buyer knows the accessory is still protected. Savvy buyers suggest keeping emailed plan documents and requesting a paper copy for records.
FAQ
Q: Does Asurion cover repairs for all auto accessories?
A: No. Coverage applies to eligible new or certified refurbished products purchased within the past 30 days. Some categories, like certain fold/flip phones, are excluded from repair coverage and only qualify for full replacement.
Q: Are replacements always new?
A: Not necessarily. Replacements can be new or refurbished, with refurbished units carrying a 12-month limited warranty. Condition may vary, which some users dislike.
Q: How fast are claims processed?
A: Most approved claims result in shipping the next business day, with many delivered within 24 hours. Delays can occur during stock shortages or in remote areas.
Q: Is there any deductible?
A: For portable products covered from day one, there may be no deductible for drops/spills. Other scenarios may involve deductibles, especially for full replacements.
Q: How is the plan documented?
A: Documentation is emailed within 24 hours of purchase. Several Amazon reviewers recommend requesting a paper copy for your records.
Final Verdict: Buy if you’re protecting standard auto accessories and value quick, hassle-free replacements with no surprises for common failures. Avoid if you own specialty devices with repair exclusions or if refurbished replacements would be a deal-breaker. Pro tip from the community: Keep all plan documentation and confirm deductible terms before purchase to avoid fine-print frustrations.
