ASURION Auto Accessories Protection Plan Review: 6.8/10 Verdict
A Telus customer summed it up bluntly: “All due to their inability to cover the full reimbursement… if it dies catastrophically tomorrow, the residual cost… is currently less than the $800 it would have cost me to address the screen protector issue through them plus the cost of the insurance itself.” That frustration contrasts sharply with the polished marketing promises behind the ASURION Auto Accessories Protection Plan, making its real-world score a conditional 6.8/10.
Quick Verdict: Conditional – Beneficial for accident-prone or high-value tech users, risky for niche devices and those expecting identical replacements.
| Pros | Cons |
|---|---|
| Fast claim approvals (often 24 hours) | Refurbished replacements common |
| Covers drops, spills, and cracked screens | Some exclusions not disclosed upfront |
| Reasonable pricing on some tiers | Niche devices (fold/flip) not repaired |
| 24/7 online and phone claim filing | High deductibles on premium devices |
| In-home/same-day repair in many areas | Delays and poor communication in some cases |
| Unlimited claims on certain plans | Replacement may differ in model/specs |
| Extensive device coverage options | Confusing overlapping manufacturer warranties |
Claims vs Reality
Marketing highlights “no deductibles” for certain auto accessory tiers, “parts, labor and shipping included,” and “drops, spills and cracked screens covered from day one.” The Amazon listing proudly states claims can be filed online 24/7 with replacements or reimbursements via e-gift card.
However, digging deeper into user feedback reveals gaps. For Samsung fold/flip devices, Reddit user solitaire0199 discovered that “they do not cover any repairs… only option is an $800 phone replacement,” contradicting the repair promise. For one TV owner, a Reddit poster wrote, “took me over 6 months to finally get paid out… then told actually they don’t cover it.”
ASURION markets “fast and easy claims,” yet Trustpilot and ConsumerAffairs reviews show delays: “made the stolen phone claim on Wednesday… phone was delivered by Friday” sits beside “it took two weeks to get a replacement… they tried to give me several inferior phones.”
Cross-Platform Consensus
Universally Praised
Users across Twitter and Trustpilot celebrate the speed. Katie shared via Asurion’s own feed: “The same day service is amazing! I was floored when I was told within hours I’d get a new phone!” A recurring value for parents emerged–“my rowdy boys need insurance on all devices at all times”–highlighting protection’s peace of mind for households with kids.
Several Amazon buyers reported simple, no-hassle claims: “Basic questions asked online, return the goods and the checks were on the way,” said one verified purchaser. For automotive accessory tiers up to $124.99, the ~$6 price point made coverage an easy add-on for dash cams and similar gear, with replacements or reimbursements processed quickly.
Common Complaints
The most frequent complaint is refurbished replacements. Trustpilot user detailed, “was promised a brand new phone… got identical phone… not new but refurbished. What a scam.” This is troubling for those expecting factory-fresh units, especially on higher deductibles. Customers also note lack of clarity on what’s covered: “You have a protection plan that doesn’t state what it’s protecting… imagine the hassle.”
Niche device pitfalls include undisclosed exclusions for certain models. Foldable screen owners found “repair rates void… only option is replacement,” with carriers failing to disclose upfront. Delays in reimbursement are also noted: “More than two weeks to refund me… fast to take the deductible within 5 minutes, slow to return funds.”
Divisive Features
Refurbished replacements split opinion–while some accept them as functional and cost-effective, others object on principle. A Buyer Protection trade-off also appears: for under-$500 auto parts, digital gift cards are instant; for higher values, inspections add time. Some praise the $0 deductible on specific repairs; others cite high costs (“$149 deductible makes no sense… same refurbished phone on Amazon is $149”).
Trust & Reliability
Scam concerns surface repeatedly. A Reddit user proposed a class action, alleging denial of covered claims and misleading terms. Long-term reviewers note that while ASURION can be “a lifesaver,” experiences vary over years of renewing coverage. One ConsumerAffairs reviewer with three teens summed up, “They have delivered as promised… replacement phones are great… speed of delivery excellent.” Others lament industry-standard deductibles that feel punitive after years of premiums.
Durability perception hinges on whether replacements last. Multiple accounts describe successive faulty refurbished units, eroding trust. That said, when working smoothly, devices often last years–boosting confidence for auto accessory buyers using the plan for performance parts or premium gear.
Alternatives
Relevant competitors mentioned include Akko, Mulberry, SquareTrade, and AppleCare. Mulberry’s $9.99/month unlimited coverage model and clearer terms attracted praise for transparency. SquareTrade offers lower costs but caps claims. AppleCare charges more but provides OEM repairs. Akko allows adding products anytime, unlike ASURION’s 30-day limit post-purchase. These differences matter for buyers with varied needs–from gadget-heavy households to single-premium auto tech investments.
Price & Value
Amazon pricing for the ASURION Auto Accessories Protection Plan in the $100–$124.99 tier is just $6.18, with three-year coverage. For daily drivers adding aftermarket tech, this is minimal overhead. Community buying tips stress aligning term length with manufacturer warranty gaps and checking exclusion lists. As one Amazon user advised, “See if Asurion will pick up where the manufacturer warranty falls short… a 2 or more year Asurion warranty is worth it.”
Resale value trends show refurbished replacement parts carry lower resale price but high utility value, especially when covered under remaining warranty.
FAQ
Q: Does ASURION cover repairs for foldable devices?
A: No, repairs aren’t covered for Samsung fold/flip models under some plans–only replacements, often at high cost.
Q: Are replacements always new?
A: Not necessarily. Multiple users report receiving refurbished units, which may differ in model, color, or specs.
Q: How fast are claims processed?
A: Many users report replacements within 24–48 hours, though delays can occur for certain devices or reimbursement claims.
Q: Can coverage start anytime?
A: No, auto accessory protection plans apply only to purchases within the last 30 days, with no pre-existing damage.
Q: Are deductibles always zero?
A: No, deductibles vary by device and claim type; some auto accessory tiers are zero, others can be significant.
Final Verdict: Buy if you’re covering common auto tech or portable electronics with a history of wear, spill, or drop damage and value rapid claim turnaround. Avoid if your device is niche, folding, or you require identical replacements. Pro tip from community: align ASURION’s term with the manufacturer warranty gap for maximum coverage efficiency, and confirm exclusions before purchase.
