ASURION Auto Accessories Plan Review: Worth the Risk?
When users describe ASURION Auto Accessories Protection Plan experiences, the divide is sharp — some call it “a lifesaver” while others use words like “scam” or “highway robbery.” With a 4.3 to 4.8-star average on major retail platforms, the plan scores 7.5/10 for overall satisfaction, but that rating hides a critical split between smooth claims and frustrating denials.
Quick Verdict: Conditional — worth it for accident-prone buyers who value speed, risky for those expecting transparent low-fee repairs.
| Pros | Cons |
|---|---|
| Fast replacement — often overnight shipping | High deductibles, sometimes more than repair cost |
| Broad accidental damage coverage (drops, spills, cracked screens) | Repairs sometimes refused despite covered events |
| Convenient online claim filing | Replacement not always identical model |
| 24/7 support | Communication issues, long delays for some claims |
| No deductible for certain portable repairs | Refurbished replacements with inconsistent quality |
| Same-day local tech repairs in many areas | Limited enrollment window (30 days post-purchase) |
| Parts, labor and shipping included | Complex terms and restrictions, some undisclosed |
Claims vs Reality
The marketing promises “no deductibles or added costs” for specific repair types, along with parts, labor, and shipping included. This appeals especially to drivers purchasing pricey auto electronics like GPS units or dash cams — the idea being peace of mind from day one.
In practice, many users did confirm seamless coverage. A verified buyer on Amazon noted: “Basic questions asked online, return the goods and the checks were on the way,” praising the lack of hidden charges in their claim process for Walmart purchases. Another Trustpilot reviewer said they “received the replacement phone the very next day” with all packaging ready for return.
But digging deeper, Reddit user solitaire0199 exposed a limitation not disclosed at sale: “Telus and Asurion… don’t honour repairs on fold and flip devices — only option for any issue however small is an $800 phone replacement.” Coverage seemingly evaporated for his Samsung Fold 4 screen protector issue, contradicting the repair clauses in his plan.
Similarly, verified Amazon buyers recounted paying hundreds in deductibles for claims they thought would be covered cheaply, sometimes equalling or exceeding third-party repair quotes. One detailed how cancelling the policy after a claim still left them out over $400 in fees.
Cross-Platform Consensus
Universally Praised
For customers who met eligibility and claim requirements, speed was the standout advantage. Trustpilot reviewers repeatedly described overnight replacements, one calling it "amazing super fast light speed service." Same-day local repair via Asurion Tech Repair and UBIF was another plus; a Twitter user wrote: “The tech arrived at my place of work, took the phone to his vehicle, and repaired it in 20 minutes… very convenient.”
These rapid turnarounds benefit anyone who relies heavily on devices — delivery drivers with GPS systems, commuters with dash cams, and small business owners who can’t afford downtime. Reddit user u/Verizon customer shared: “Dropped a weight on my iPhone… told me the price and arranged for next day shipping… the phone looked absolutely new and the battery capacity was still 100%.”
Common Complaints
A recurring frustration is mismatched replacements. Amazon reviewers recounted receiving older, lower-spec models instead of the insured device. One Razr 5G owner paid nearly $200 for the plan plus a $274 deductible, only to be given a 2019 Razr model worth half the insured phone's value.
High deductibles — sometimes over $200 — were cited as making insurance “financially pointless” compared to out-of-pocket repairs. Trustpilot and Reddit threads document users being funneled into costly replacements when cheaper repairs should have been available, such as screen cracks and minor parts failures.
Processing hurdles were another sore point. As one Amazon reviewer warned, “Be prepared to jump through hoops.” Missing account numbers or online form glitches delayed approvals, and one user endured “2 months without my phone” due to internal receipt tracking failures.
Divisive Features
Refurbished replacements split opinion sharply. Many praised them for looking “brand new,” but reports of faulty refurb units from Asurion are common. One Trustpilot reviewer had three consecutive replacement phones fail before receiving a functional device. For careful buyers, the possibility of a subpar refurb is a deterrent.
Some customers appreciate Asurion’s upselling of extended coverage — seeing value in extra protections. Others decry it as pushy, unwanted sales pitches during sensitive claim conversations. Reddit users often advise rejecting these offers firmly.
Trust & Reliability
Trustpilot and Reddit contain multiple “scam” accusations, often tied to denied claims over eligibility fine print or non-disclosure of exclusions (e.g., foldable device coverage gaps). Long-term users acknowledge the service’s strengths in logistics — quick shipping, clear return instructions — but stress the importance of diligently reading terms.
On the durability front, some report multi-year satisfaction. A Trustpilot customer said the plan “has saved me several hundred dollars and prevented me from needing to purchase a new phone” across repeated teen-related accidents. Yet, sustaining that value depends heavily on not encountering coverage disputes.
Alternatives
Comparisons in expert analyses show SquareTrade offers lower deductibles but limits claim counts, while Mulberry sells unlimited purchase coverage at $9.99/month. AppleCare+ maintains manufacturer part authenticity but has higher costs and restricted eligibility. For auto accessories specifically, eBay Motors’ partnership with Assurant Solutions may appeal, providing up to two years coverage for new parts and lower premiums.
Price & Value
Amazon lists the ASURION Auto Accessories Protection Plan between $4.79 and $16.99 depending on coverage tier, with notable jumps when bundled with high-value items. Quora experts note monthly wireless plans average $7.15 with a $1,500 claim cap. Value tips echo across communities: buy only within the 30-day eligibility window, and weigh deductible amounts against third-party repair rates locally.
High-value buyers (premium GPS or entertainment units) may justify the plan’s cost, whereas budget accessory owners risk paying more in fees than replacement value.
FAQ
Q: Does the plan cover accidental damage like drops and spills?
A: Yes, accidental damage from day one is covered for portable products, including drops, spills, and cracked screens, but only if within defined product categories.
Q: Can I get repairs instead of replacements?
A: Sometimes — but user reports reveal repairs are refused for certain device types (e.g., many fold/flip models), forcing costly replacements.
Q: Are refurbished replacements common?
A: Very. Many users receive refurb units; quality ranges from “like new” to faulty, with mixed satisfaction.
Q: How quickly can I expect a replacement?
A: If approved, shipping is often overnight, with Trustpilot users confirming next-day arrivals. Local repairs can be completed in under an hour.
Q: Is there a deductible?
A: Yes, often ranging widely; for some claims it's waived, but high-value gadget replacements can carry deductibles over $200.
Final Verdict: Buy if you depend on high-cost auto electronics and can’t afford downtime — the plan shines when claims flow smoothly and logistics work as intended. Avoid if you expect low-cost repairs on niche devices or dislike refurbished replacements. Community pro tip: read the fine print for your exact device model before purchase — and keep all receipts to speed up claims.
