ASURION Auto Accessories Plan Review: Worth Buying?
A Reddit user solitaire0199 warned: "Telus and Asurion don't honour repairs on fold/flip devices – only option for any issue however small is an $800 phone replacement." With mixed experiences across platforms, the ASURION Auto Accessories Protection Plan scores 7.8/10 for speed and convenience but loses points for opaque terms on certain devices and inconsistent replacement quality.
Quick Verdict: Conditional buy — excellent for standard devices, but heavy users of niche or high-end tech should read the fine print.
| Pros | Cons |
|---|---|
| Fast claim processing — often same or next day | Limited repair options for foldable devices |
| Broad coverage for drops, spills, mechanical breakdowns | Replacement devices may be refurbished and differ from original |
| No deductibles for many covered repairs | High deductibles for certain models |
| Strong customer service praise across many cases | Communication lapses and missed technician appointments reported |
| Easy online or phone claim filing | Some complaints of repeated failures with refurbished replacements |
| Optional tech support included | Unclear policies on device parity |
| Widely trusted by major retailers and carriers | Occasional delays on parts availability for repairs |
Claims vs Reality
ASURION markets "no deductibles or added costs" for many portable products and "fast and easy claims." Digging deeper into user reports, many do back up the simplicity: a Trustpilot reviewer praised, "Effortless way to file a claim… no jumping through hoops here." Customers often receive replacements within 24 hours. But for premium models like Samsung Fold, Reddit threads reveal undisclosed exceptions: instead of repairs, owners faced pricey whole-device swaps.
The promise of "repairs from day one" holds true for cracked screens on standard devices. A verified buyer on Amazon noted, "Return the goods and the checks were on the way." However, Sitejabber accounts show delays when appointment logistics are mishandled: "Waited 11 days for an appt… tech didn't show."
ASURION claims to cover drops, spills, and mechanical/electrical malfunctions after manufacturer warranty. This is largely accurate, but ConsumerAffairs feedback shows multiple cases where coverage clashed with manufacturer terms, leaving customers in limbo. One noted, “The warranty saved the day… fixed with a new part,” while another lamented being bounced between manufacturer and ASURION for weeks.
Cross-Platform Consensus
Universally Praised:
The most consistent win is speed. Trustpilot and Sitejabber reviewers report remarkable turnaround: “My claim was accepted right away and the new phone was at my doorstep in less than 24 hours.” For working professionals, this minimizes downtime. Parents with accident-prone kids especially valued rapid swaps; Twitter user @Katie shared: “I was floored when… within hours I’d get a new phone.”
Broad device coverage also resonated — from auto accessories to high-value electronics. A Sitejabber user detailed how her dishwasher repair was “handled with ease anytime I have a problem.” For drivers adding aftermarket electronics, this can mean confidence in investing in pricier gear.
Common Complaints:
Refurbished replacements stirred frustration. One ConsumerAffairs contributor recounted, “Replacement phone worked for less than 24 hrs… had to go through the process yet again.” This risks eroding trust, especially when original devices are new.
Opaque clauses are another sore point. The Fold/Flip repair exclusion on Reddit shows gaps between marketing and reality. Some Trustpilot users also faced high deductibles unexpectedly: “Wasn’t aware of the $229 deductible… but filing was easy.”
Delayed service visits featured repeatedly — technicians missing appointments without notice. For appliance owners, this could mean days without essential tools.
Divisive Features:
Mobile repair at your location drew praise from urban customers — “Tech arrived… repaired in 20 minutes… very convenient.” Yet rural users sometimes found local service unavailable, forcing mail-in options. The refurbished-vs-new debate is split: budget-conscious users accept functional replacements; others feel shortchanged without identical devices.
Trust & Reliability
Patterns on Trustpilot show reliable fulfillment for mainstream devices but questionable transparency for edge cases. Multiple long-term customers reported repeat satisfaction — “Always worked with me… even overnighted it,” — but others called ASURION a “scam” after repeated defective replacements.
Durability stories vary: A ConsumerAffairs reviewer’s laptop needed multiple returns after each repair introduced new issues. Conversely, some vehicle accessory buyers enjoyed multi-year peace of mind, with claims processed years into coverage and without dispute.
Alternatives
While direct competitor names are sparse in user data, eBay Motors' partnership with Assurant offers similar coverage for auto parts. Assurant focuses on mechanical breakdowns and offers digital gift card reimbursements often within hours — a potentially faster path for parts under $500. However, Assurant may require inspections for pricier items, adding delays.
Price & Value
Amazon data lists the plan at $16.99 for items $150-$174.99, with higher tiers priced accordingly. For consumers, the calculus depends on device cost and risk profile: high-risk environments justify the fee. Community tips recommend aligning ASURION’s term length beyond manufacturer warranty to cover more eventualities. Users caution on potential deductibles and urge document retention for smoother claims.
FAQ
Q: Does ASURION cover refurbished devices?
A: Yes, for certified refurbished products purchased in the last 30 days without pre-existing damage, coverage is valid — similar to new items.
Q: Will my replacement be identical to my original device?
A: Not always. Many replacements are refurbished and may differ in brand, color, or features, though they match original functionality.
Q: Are foldable phones covered for repairs?
A: Coverage exists, but some reports show exclusions requiring full replacement at significant cost. Verify terms before purchase.
Q: How fast is claim processing?
A: For most standard devices, approval is near-instant and shipping occurs within 24 hours of claim finalization.
Q: Can I cancel my plan?
A: Yes, anytime — full refund within 30 days; prorated refund thereafter.
Final Verdict: Buy if you want quick-turnaround protection for standard auto accessories or common electronics, and value the ease of online claims. Avoid if you expect identical replacements for niche/high-end items or rely on local tech visits in underserved areas. Pro tip from the community: Check for overlapping manufacturer warranties and clarify deductibles before you buy.
