ASURION Auto Accessories Plan Review: Conditional Value
A surprising number of users give the ASURION Auto Accessories Protection Plan 4.5 stars or higher, yet scattered reports reveal costly deductible surprises and eligibility loopholes that left some buyers with nothing but frustration. Based on thousands of cross-platform accounts, this plan earns a 7.8/10 for fast claim processing and generous replacements when it works, but loses points for inconsistent communication and repair exclusions.
Quick Verdict: Conditional – Great for accident-prone buyers of high-value gear, risky if expecting full transparency on deductibles and repair limits.
| Pros | Cons |
|---|---|
| Fast replacements – often next-day delivery | Deductible costs can jump unexpectedly |
| Wide coverage including drops, spills, wear | Certain devices excluded from repairs entirely |
| No product registration required | Frequent refurbished instead of new replacements |
| Strong tech support network | Repairs sometimes cause new issues |
| Coverage beyond manufacturer’s warranty | Some claims require repeated follow-up |
| Friendly, professional technicians | Loopholes in terms surprise buyers |
Claims vs Reality
Marketing promises “no deductibles or added costs” for parts, labor, and shipping on covered portable products, starting from day one. While this holds true in some cases, several users discovered deductible fees for certain device types mid-claim. A verified buyer on Amazon noted: “You have a protection plan that doesn’t state what it’s protecting. I can just imagine the hassle if I ever have a claim.”
Another claim – “fast and easy online processing” – drew both praise and skepticism. Many reported smooth web forms, but Trustpilot user feedback pointed to glitchy portals requiring phone follow-ups. One frustrated customer shared: “I was not able to complete my claim online… once I called in the service was great from there. It would be great if the bugs are worked out.”
Lastly, “repairs or replacements guaranteed” proved conditional in reality. While official terms cover drops, spills, and breakdowns, Reddit user solitaire0199 found his Samsung Fold 4 was excluded from repairs entirely, forcing him into an $800 replacement option: “Had they told me I wouldn't have opted into a $15/mo package.”
Cross-Platform Consensus
Universally Praised
The plan’s speed stood out in nearly all positive accounts. A Trustpilot reviewer said: “My phone was replaced within two days. Outstanding service.” This responsiveness is vital for professionals and parents relying on their devices daily. Customers in rural areas valued doorstep delivery with prepaid return packaging – a boon for Amazon shoppers unable to reach repair centers easily.
Coverage flexibility also earned respect. An Amazon buyer noted: “They sent a check 2 out of 3 times I had to use the warranty – basic questions asked online, return the goods and the checks were on the way.” For home tech, sitejabber reviews applauded day-of accidents being honored even if the plan activated the same day.
Technician professionalism was another consistent highlight. Trustpilot user described: “The tech arrived at my place of work, took the phone to his vehicle, and repaired it in 20 minutes… very convenient.” This mobile repair option benefits busy buyers who can’t afford downtime.
Common Complaints
Costs caught customers off guard. Deductibles, sometimes double what buyers expected, led to accusations of “scam” practices when linked to repair location shortages. A Trustpilot report detailed being told to pay $200 instead of a $29 screen-repair deductible due to distance from a service center.
Repair quality inconsistencies damaged trust. Some replacements arrived defective, sparking multiple shipments before a working unit was received. ConsumerAffairs posts reveal repeated laptop repairs introducing new failures, with one customer forced into five send-backs: “They only fix the problem that’s on the paper, but don't fix any other problem that arose.”
Communication gaps frustrated claimants. Several stories involved missed technician appointments or reschedules with little notice, impacting those who rearranged work schedules. As one reviewer put it: “No warning, no message… I took off work for this appointment.”
Divisive Features
Refurbished device replacements divided opinion. Many appreciated the environmental angle and “like-new” condition, with an Amazon customer saying: “It looked absolutely new and the battery capacity was still 100%.” Others bristled at paying high monthly fees for anything but factory new.
The additional sales pitch during claims drew mixed reactions – some thanked reps for offering expanded coverage, others called it “sneaky” upselling when vulnerable.
Trust & Reliability
ConsumerAffairs threads highlight an undercurrent of mistrust driven by opaque policy language and inconsistent deductible disclosures. Long-term users of 5+ years reported gradual price increases without proportional service improvements. One Verizon customer said: “I will be canceling my protection plan… I don't appreciate being lied to and given the runaround by reps & even the manager.”
However, extended relationships with ASURION also reveal reliability over time. Multiple accounts praise consistent claim honoring over a decade, with Trustpilot reviewers emphasizing “always 100% satisfied with professionalism.”
Alternatives
Within competitive context, SquareTrade often emerges cheaper but limits the number of claims, while ASURION offers unlimited. Mulberry markets an all-purchase cover for $9.99/month, but lacks ASURION’s physical service network. AppleCare costs more and only covers purchases through Apple, making ASURION more flexible for multi-brand households.
Quora discussions note Akko’s upfront clarity on conditions as a plus when compared to ASURION’s dense terms, but Akko’s coverage breadth for auto accessories is unverified.
Price & Value
Amazon prices for the ASURION Auto Accessories Protection Plan vary by product value – $6.18 for $100–$124.99 items, $16.99 for $150–$174.99 ranges. Considering users reported claim payouts on items initially worth hundreds, this is potentially strong ROI for accident-prone buyers.
Community advice: buy the plan within the 30-day post-purchase window for new/certified refurbished products only. Savvy Reddit and sitejabber contributors warn: check deductible tables before purchase to avoid surprise fees on specific device categories.
FAQ
Q: Does ASURION cover mechanical failures beyond the manufacturer’s warranty?
A: Yes. Coverage extends to mechanical/electrical malfunctions and wear and tear after the manufacturer’s period expires.
Q: Will I get a brand-new replacement?
A: Often no. Many replacements are refurbished but certified in “like new” condition, which some buyers welcome and others dislike.
Q: Can I cancel my plan?
A: Yes, anytime. Full refund if within 30 days, prorated afterward.
Q: Are all devices eligible for repair?
A: No. Certain device types, especially fold/flip phones, may be excluded from repair and only eligible for full replacements.
Final Verdict: Buy if you regularly use expensive auto accessories or portable electronics in demanding environments and need rapid backup options. Avoid if you expect brand-new replacements every time or if your device falls into known repair-excluded categories. Pro tip from community: Keep receipts and read deductible charts in advance – surprises often arise from overlooked policy fine print.
