ASURION Auto Accessories Plan Review: 7.5/10 Verdict
A Reddit user solitaire0199’s warning was blunt: “Do not bother buying it” — a reaction to discovering that their foldable Samsung phone was excluded from repair coverage under the ASURION Auto Accessories Protection Plan and instead required an $800 replacement. That single case hints at a broader truth buried in thousands of customer stories: this protection plan can swing between lifesaver and frustration depending on the device, the claim, and the fine print. After sifting through Amazon reviews, Twitter praise, Reddit rants, and Trustpilot cautionary tales, the verdict lands at 7.5/10.
Quick Verdict: Conditional
| Pros | Cons |
|---|---|
| Fast claim approval and next-day replacements for many users | Some devices excluded from repairs (e.g., fold/flip Samsung models) |
| Covers drops, spills, cracked screens from day one | Refurbished replacements can arrive with defects |
| No deductibles for portable accidental damage | Deductibles can be high for repairs/replacements |
| Clear, online claims process | Reports of delays in refunds and backordered models |
| 24/7 support, same-day tech visits in some cases | Aggressive upselling during claims |
| Fair pricing on multi-year coverage | Communication breakdowns over iCloud/Find My iPhone removals |
Claims vs Reality
Marketing promises “parts, labor and shipping included” and “drops, spills and cracked screens covered from day one” for portable items. On paper, that means peace of mind for anyone buying pricey auto accessories or electronics. A verified Amazon buyer noted: “Basic questions asked online, return the goods and the checks were on the way.”
Yet, reality has nuances. Reddit user solitaire0199 discovered that their foldable Samsung device wasn’t eligible for repair — contradicting the plan’s general repair promise. Instead, they had to choose between living with the defect or paying for full replacement. That exclusion wasn’t disclosed at purchase by their carrier, and it eroded trust in both the plan and the seller.
The claim of “fast and easy” processing often holds up. On Twitter, one user rejoiced: “My claim was accepted right away and the new phone was at my doorstep in less than 24 hours.” But Trustpilot entries reveal several cases where promised timelines slipped due to backorders or paperwork bottlenecks, leaving customers without a device for over a week — a critical gap for those relying on tech for work.
Cross-Platform Consensus
Universally Praised
The standout benefit is speed for approved cases. Many Amazon and Trustpilot reviewers mention getting replacements within 24–48 hours. A Sitejabber reviewer shared: “Within 12 hours I had an email that my claim was processed… phone would be here in 3–4 days.” For parents and professionals, that swift turnaround is vital. One Twitter comment encapsulated it: “The same day service is amazing! I was floored.”
Coverage breadth also earns praise — the plan extends past typical manufacturer warranties to include accidental damage, mechanical breakdowns, and normal wear-and-tear. Auto accessory buyers, like those on eBay, point to the assurance it gives when buying high-priced parts online: “It’s such a relief knowing we have a warranty we can trust,” one customer said after replacing a fuel pump.
For mobile phone incidents, field repair convenience is a big plus. Reddit’s r/verizon community praised techs arriving at homes or workplaces and completing screen swaps plus battery replacements in under 30 minutes.
Common Complaints
The Achilles’ heel is inconsistency with refurbished replacements. Multiple Trustpilot and ConsumerAffairs users received faulty devices — from swollen batteries to non-functioning speakers — requiring multiple exchanges. A frustrated Verizon customer remarked, “After three phones later you finally sent me a phone that works.” This impacts heavy users most, especially those dependent on their devices for critical tasks.
Deductible amounts spark resentment when they near local repair shop prices. A Trustpilot user calculated, “$89 deductible to repair a phone when a local store costs $100 – why have insurance at all?” Others point to moving goalposts: repair options disappearing from claims portals, forcing higher-cost replacements.
Policy quirks cause friction — such as repeated prompts to disable services like iCloud’s Find My iPhone, even after users followed instructions. The threat of $500 charges for non-compliance leaves some feeling hassled, as seen in multiple ConsumerAffairs stories.
Divisive Features
Refurbished replacements split opinion. Some are impressed (“looked absolutely new; battery capacity 100%”), while others receive visibly worn units. The upgrade policy — giving newer models if originals are unavailable — delights some, like the reviewer upgraded from iPhone 7 to iPhone 8 at no cost, yet disappoints others when replacements arrive in different colors or without full accessories.
Trust & Reliability
Long-term customers often highlight multiple smooth claims over years, bolstering trust. “Three claims in 15 years, always satisfied,” one ConsumerAffairs reviewer shared. However, patterns of poor refund communication erode confidence — from a canceled claim taking over a month to reimburse, to e-gift cards delayed beyond promised timelines. Trustpilot summaries flag occasional “waste of money” sentiments tied to denied claims over documentation technicalities.
Reddit’s cautionary tales, especially involving device category exclusions, reinforce the importance of reading fine print. The foldable phone case shows that even when coverage sounds comprehensive, certain form factors may be omitted without clear upfront disclosure.
Alternatives
Where mentioned, competitors offer trade-offs. Mulberry’s unlimited subscription at $9.99/month covers all online purchases but lacks in-home setup. SquareTrade may be cheaper but limits claim counts. AppleCare+ costs more and restricts coverage to Apple devices purchased through Apple itself. ASURION’s edge lies in unlimited claims and broader device category support — if your gear isn’t in an excluded class.
Price & Value
Amazon listings show plans priced as low as $6.18 for $100–$124.99 coverage tiers. Sitejabber users justify higher monthly wireless device rates with the speed and convenience offered. Auto parts buyers on eBay note “price of coverage is unbelievably reasonable” compared to repair/replacement costs. Still, savvy community members advise timing purchases — enrolling within the 30-day activation window — and calculating deductibles against independent repair costs before committing.
FAQ
Q: Does the ASURION plan cover refurbished items?
A: Yes, if they’re certified refurbished and purchased within 30 days with no pre-existing damage. Several buyers successfully claimed on refurbished devices, though replacements are often refurbished too.
Q: Will I get a new replacement or refurbished?
A: The plan doesn’t guarantee new replacements. Many users receive refurbished units; quality can vary from pristine to defective.
Q: Can I cancel my plan?
A: Yes, any time — with a full refund if canceled in the first 30 days, and prorated after. Customers have used this after backorder frustrations.
Q: Are repairs always an option instead of replacement?
A: Not for all devices. Certain categories, like some foldable phones, have replacement-only policies, which can mean higher out-of-pocket costs.
Q: How quickly are claims processed?
A: Many report same-day approval and next-day delivery, though exceptions occur during backorders or documentation disputes.
Final Verdict: Buy if you rely heavily on your devices and value rapid replacement, especially for mainstream phones and auto accessories. Avoid if you own niche or excluded device types, or if high deductibles negate local repair savings. Pro tip from community: confirm coverage specifics for your exact model before enrolling — and keep all receipts and documentation handy for the smoothest claims process.
